Gainsight

AUGUST 29, 2023

Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have a Customer Success function. In other words, if you’re reading this, chances are you use a Customer Success management platform. But do you have the right one?

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

Gainsight

SEPTEMBER 12, 2023

Kennedy is a CS OG, and she’s passionate about the intersection between people, technology, and the ability to solve problems through communication and product development. Kennedy shared her take on what’s changed in CS, what’s stayed the same, and how generative AI is changing the whole game. Let’s dig in.

Generative AI 52

Generative AI Reporting Tools Customer Experience Product Research 52

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 which gives product teams AI super powers. Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Gainsight

NOVEMBER 28, 2023

MoveWorks, a leading AI copilot platform , rocketed to rapid growth status as the AI-driven enterprise sector took off last year. Rapid Growth Meets Digital Customer Success But rapid growth comes with growing pains: Key customer data became siloed across multiple tools. Generative AI. Self-Service.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Generative AI 52

Modus Create

FEBRUARY 5, 2024

Generative AI captured the world’s imagination and received unprecedented attention. Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. The data is consistent with my ongoing conversations with chief innovators across several industries.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Gainsight

NOVEMBER 30, 2023

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. One of the most profound drivers of this CS evolution, like nearly every industry today, is Generative AI.

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Gainsight

SEPTEMBER 8, 2023

Check out our findings in the Evolution of Customer Success Report: Role Expansion and Compensation in 2023. See where you stack up against industry averages in our Compensation Survey Benchmark tool. Here are a few highlights from the report. But wait, there’s more! Need a TL;DR? Digital customer success is here to stay.

Data Visualization 52

Data Visualization Product Research Reporting Tools Customer Experience 52

Userpilot

DECEMBER 5, 2023

Knowing how well your products and campaigns perform can give you the most vital insights needed to guide your business. Having the right performance reporting solution for product analytics in your arsenal optimizes risk management and aids in financial planning by ensuring each decision you make is data-driven.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Customer Feedback 98

Lenny Rachitsky

FEBRUARY 8, 2024

This not only improves immediate results but also helps in developing smarter AI systems over time. GPTs unlock the potential for an “agent future,” where we assign complex tasks to AI tools. Currently, we prompt GPTs, receive rapid responses, and conclude the interaction.

ChatGPT 78

ChatGPT Reporting Tools Data Visualization Research Software 78

Userpilot

FEBRUARY 28, 2024

Funnel tracking software can solve this problem. But with so many tools in the market, which one should you choose for product analytics ? Unlike sales funnel software, funnel-tracking tools track numerous funnels such as goal completion, conversion , and review funnels. Want the best of everything?

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Software Review 105

Department of Product

OCTOBER 5, 2023

Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. Anthropic’s LLM, Claude 2, is proficient in a range of tasks, from dialogue generation to detailed instruction and has very high scores in GRE exams, scoring 76.5% and beating ChatGPT’s 50.3%.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Crafty CTO

MARCH 17, 2023

AGI isn’t here today, is unlikely to arrive in the near future, and is not part of the AI news I’m writing about. So if AI is not machine thought, what is it? The acceleration in the Text AI space has a precedent, from way back in August 2022, in what I call the Art AI space. predecessor. What is that date?

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

Department of Product

NOVEMBER 16, 2023

As companies continue to experiment, we should soon start to get some real data to emerge to understand whether this is true. Meanwhile, earnings season continued and amongst the major companies to report their latest earnings this week was Instacart. Technical explainers – What’s the difference between AI and machine learning?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Artificial Inteligence 52

Gainsight

JULY 11, 2023

As the technology market enters a new era, Customer Success (CS) has become a critical differentiator for businesses. According to Gainsight’s The Evolution of Customer Success Report , 98% of companies plan to increase or maintain CS headcount over the next year. Artificial Intelligence (AI). The next frontier?

Analytic Tools 40

Analytic Tools Reporting Tools Data Visualization Generative AI 40

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. You don’t want pricing to be a barrier to adoption.”

Enterprise 59

Enterprise User Testing Customer Experience Customer Feedback 59

Mixpanel

JULY 6, 2023

For so long, using the apps and services we need to be productive has required technical formulas or exhausting interfaces. Generative AI is unframing all of that. You can now click a button to get AI to write and organize it for you. You can add all of us at Mixpanel to the list of folks inspired by this technology.

Generative AI 129

Generative AI Data Visualization Analytic Tools Reporting Tools 129

The Product Coalition

JUNE 26, 2023

Generative AI is poised to bring about a significant transformation in the enterprise sector. According to a study by McKinsey, the application of generative AI use cases across various industries could generate an astounding $2.6 Many have a well-defined AI strategy and have made considerable progress.

Generative AI 109

Generative AI Customer Communications Technical Review Reporting Tools 109

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. Grammarly: fix typos and grammar but also rephrase your content using AI.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Mixpanel

JULY 6, 2023

For so long, using the apps and services we need to be productive has required technical formulas or exhausting interfaces. Generative AI is unframing all of that. You can now click a button to get AI to write and organize it for you. You can add all of us at Mixpanel to the list of folks inspired by this technology.

Generative AI 52

Generative AI Data Visualization Analytic Tools Reporting Tools 52

Gainsight

SEPTEMBER 25, 2023

As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data. The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success. We’re talking about our Product team.

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

Userpilot

DECEMBER 21, 2023

Having the right tools to improve customer retention is vital for your company’s longevity and growth. Here are 11 of the best customer retention software to try for 2024! The best customer retention tools share these features: survey collection, customer support, marketing automation, data tracking, and data reporting.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Mixpanel

JULY 6, 2023

For so long, using the apps and services we need to be productive has required technical formulas or exhausting interfaces. Generative AI is unframing all of that. You can now click a button to get AI to write and organize it for you. You can add all of us at Mixpanel to the list of folks inspired by this technology.

Generative AI 40

Generative AI Data Visualization Analytic Tools Reporting Tools 40

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Product Talk

SEPTEMBER 6, 2023

I had a lot of fun during this open and candid discussion and I thought Product Talk readers might want to check it out, especially if you’re in a leadership role and you have a product team or teams reporting to you. How do we get our teams access to the right tools to quickly test assumptions? Can we get access to the right tools?

Product Research 235

Product Research User Testing ChatGPT Research Software 235

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That ” Building software is as much art as science.  There's

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Mironov Consulting

MAY 18, 2024

Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    We need be humble in offering advice: “Walk me through your thinking or analytics on this part of the sign-up workflow.    With lots of gray space between the two.

Technical Advisors 52

Technical Advisors Technical Review Weak Development Team Product Research 52

Userpilot

APRIL 15, 2024

Artificial Intelligence is revolutionizing how SaaS product teams work by increasing efficiency and productivity, reducing costs, and most importantly, facilitating data-driven decision-making. In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Crafty CTO

APRIL 17, 2023

In a recent conversation, we laughed about how tough it is to stay up with the AI Emergence, and I pointed out that it’s almost a full time job just keeping up with him , let alone everything else happening in the AI world. Willison is prolific, to no small degree, because he’s skilled at applying tools like ChatGPT.)

Artificial Inteligence 8

Artificial Inteligence ChatGPT CTO Coach Fractional CTO 8

Department of Product

OCTOBER 19, 2023

Despite strong engagement, though, the company can’t quite claim to be the most watched streaming service in the US; that title still belongs to YouTube which accounts for 9.0% Instead, the star of the show was the new generative AI tools the company is building. Full report on State of AI 2023.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52