The Product Coalition

JUNE 9, 2023

Photo by Oleg Magni from Pexels Educating the market has a bad reputation, and rightfully so. The reason that educating the market is considered a bad idea lies in the context: the term “educating the market” usually comes up right after the problematic claim that “they just don’t get it”.

Education 110

Education Marketing Weak Development Team User Testing 110

Ask Benny

JANUARY 25, 2020

Why should product managers involve themselves with prioritizing technical debt? When it comes to technical debt many product managers do not like to get involved. They see it totally as the domain of the development. Technical debt is not necessarily a bad thing. How is technical debt created?

Product Management 78

Product Management Product Manager Weak Development Team Management 78

Ask Benny

JANUARY 25, 2020

, Why should product managers involve themselves with prioritizing technical debt? When it comes to technical debt many product managers do not like to get involved. They see it totally as the domain of the development. Technical debt is not necessarily a bad thing. How is technical debt created?

Product Management 78

Product Management Product Manager Weak Development Team Management 78

The Product Coalition

DECEMBER 5, 2019

Why should product managers involve themselves with prioritizing technical debt? When it comes to technical debt many product managers do not like to get involved. They see it totally as the domain of the development. Technical debt is not necessarily a bad thing. How is Technical Debt Created?

Product Management 78

Product Management Product Manager Weak Development Team Management 78

Ask Benny

DECEMBER 4, 2019

Why should product managers involve themselves with prioritizing technical debt? When it comes to technical debt many product managers do not like to get involved. They see it totally as the domain of the development. Technical debt is not necessarily a bad thing. How is technical debt created?

Product Management 78

Product Management Product Manager Weak Development Team Management 78

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Satisfaction Scale 2.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

The Product Coalition

SEPTEMBER 2, 2022

The leadership team finally agreed on the vision. Clarity enables the team to translate the choices into a functional product that creates value. So as you make choices, package the strategy into a document, and share it with the product team, keep four words in mind?—?a A yes with a weak how or a no receives a zero.

Product Strategy 124

Product Strategy Strategy User Testing Weak Development Team 124

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

JANUARY 4, 2021

Photo by Oleg Magni from Pexels Educating the market has a bad reputation. The reason that educating the market is considered a bad idea lies in the context: the term “educating the market” usually comes up right after the problematic claim that “they just don’t get it”. It definitely wasn’t the first handheld computer.

Education 142

Education Marketing Weak Development Team Advertising 142

Product Innovation Educators

JANUARY 13, 2020

How marketing and product management work together. That is what our guest did to investigate what people think about marketing and how it fits into the work product managers do. Also, we talk in the beginning about Jill’s experience developing the Adobe Creative Cloud; lots to learn just from that.

User Testing 85

User Testing Product Research Marketing Research Software 85

Product Management University

MARCH 15, 2017

Product usability is the new currency for differentiation. business analyst, subject matter expert (SME) or agile product owner more critical than it has ever been, yet many organizations still insist on combining it with the product manager role. Functional Product Designers Allow Product Managers to Focus on the Market .

Weak Development Team 100

Weak Development Team Customer Experience B2B Differentiation 100

The Product Coalition

OCTOBER 9, 2023

Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level. Expressed needs are rightfully the basis of most iterative product developments. The marketing team fought Steve Jobs the hardest /…/ a lot of us rebelled.

User Testing 110

User Testing Data Visualization Customer Feedback Customer Experience 110

People-First Product Leadership

DECEMBER 4, 2023

Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. Identify their strengths, weaknesses, opportunities and threats (SWOT). Use this insight to differentiate your organization from others in the space.

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

BrainMates

DECEMBER 12, 2019

The gap between rich and poor is widening, and this is causing an increasing disenchantment with the model which has been so successful. As a social entrepreneur with Full Time Lives and in my Product Management consulting work for Brainmates. How does this affect the world of Product Management? And it has got me thinking….

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. And I think you need to think about people management the same way. Well, at the beginning of 2020, no one had the playbook for that.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

JULY 28, 2022

Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom. In today’s episode, we sat down with Sanj to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

The Accidental Product Manager

JULY 29, 2019

Product managers learn to embrace the digital age Image Credit: Dave Dugdale. In order to stay current and retain customers, the Crate and Barrel product managers knew that their product development definition had to change. The product managers have moved to modernize the chain by decluttering their stores.

Product Management 76

Product Management Product Manager Customer Experience Weak Development Team 76

Alchemer Mobile

OCTOBER 22, 2019

On the other hand, nobody knows your idea better than you, and the best way to share it for future professional design and development is to visualize it. Having a prototype is not only a good way of presenting your idea, but it can also help you determine app development costs in the future. It definitely says a lot about this tool.

User Testing 133

User Testing Customer Experience Weak Development Team UX 133

Mind the Product

APRIL 27, 2017

Some product teams are moving away from written PRDs to visual artifacts like mockups and prototypes. Eric Ries, in his post “What is customer development? ” Well, by simply “building it”, the product managers have probably failed to focus on core problems, and instead jumped straight to prescribing a solution.

Framework 108

Framework User Testing Research Software Feedback Software 108

Intercom, Inc.

MAY 16, 2019

As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. So I hosted our Director of Product Management Brian Donohue and Senior Product Manager Patrick Andrews on the podcast today to get the behind-the-scenes look at how this product came to life.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

People-First Product Leadership

DECEMBER 20, 2023

To establish the Product Vision, I recommend taking time as a Product team to reflect both on the past and on the future. How can you empower the Product team and cross functional stakeholders to think big? How can you empower the Product team and cross functional stakeholders to think big? What ground has been covered?

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

The Accidental Product Manager

JULY 29, 2019

Product managers learn to embrace the digital age Image Credit: Dave Dugdale. In order to stay current and retain customers, the Crate and Barrel product managers knew that their product development definition had to change. The product managers have moved to modernize the chain by decluttering their stores.

Product Management 50

Product Management Product Manager Customer Experience Weak Development Team 50

Gainsight

JUNE 29, 2021

The need for a team to manage customer relationships and needs became clear as companies started losing customers. SaaS companies have pioneered Customer Success as a function, building dedicated teams to manage relationships and make sure customers are happy and seeing value from a product or service they purchased.

Reporting Tools 40

Reporting Tools User Testing Weak Development Team Onboarding KPIs 40

Product Solving

AUGUST 26, 2020

Your entire job as a product manager is to make impossible things, possible. Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. Spoiler: You can definitely remove too much friction, and your users are the ones who will suffer because of it. What happens if you do?

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Roadmunk

SEPTEMBER 21, 2017

Throughout my career as both a product manager and startup founder, there’s been one severely underrated skill I credit for much of my success—and that’s reading. I’m constantly consuming articles on product management, product culture, startups and entrepreneurship to bolster my career as a product person and leader. Let’s get to it.

Article 81

Article User Testing Product Research Technical Review 81

ProductPlan

MAY 14, 2019

There are definitely examples of where first-mover advantage paid off. Branding is much easier when you don’t have to differentiate yourself from a similar offering. Relying on the experiences of the first mover, your team can sidestep the landmines, avoid the potholes and skip the dead-end detours.

Customer Experience 81

Customer Experience Weak Development Team Research Software Product Research 81

Tyner Blain

AUGUST 1, 2013

I’ve been revisiting his concepts and their use recently, thinking about how to revise them for some exercises I’ve been doing with product teams. Back in 2011, Luke Hohmann introduced me to this concept and technique, and I used it with success with a team I was working with at the time. Whole Product Game Background.

Weak Development Team 53

Weak Development Team Differentiation Software Review Customer Experience 53

Reveal

OCTOBER 14, 2021

By definition, an application is modern at the moment that it is created. We call one application a modern application when it is built with a combination of modular architecture patterns, DevOps, DevSecOps, serverless operational models, and agile development processes that allow businesses to reduce risk and accelerate time to market.

Analytic Tools 59

Analytic Tools Data Visualization Research Software Reporting Tools 59

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Department of Product

MAY 22, 2020

Product managers and product leaders should have an inherent sense of what’s valuable to customers. Product managers and product leaders should have an inherent sense of what’s valuable to customers. And the product team responsible got some pretty brutal reviews in the process. They’re addictive. And stimulating.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

The Product Coalition

SEPTEMBER 21, 2018

Cem is the Senior Product Manager for Duolingo’s Monetization and Growth teams. Let’s read Cem’s interesting take on things… Hannah: In short, describe your role/responsibilities as a Senior Product Manager for Duolingo’s Monetization and Growth teams. Hannah: What is your background as a product manager?

Data Visualization 60

Data Visualization Education Weak Development Team Customer Experience 60

Business of Software Conference

MAY 29, 2019

Making that talented team work together well, now that’s even harder. In this talk from BoS Europe 2018 Alison Coward gave some great advice on how you can design the way a team communicates and works together to ensure you get the most out of everyone on the team. Hiring a group of talented people is difficult.

Weak Development Team 45

Weak Development Team Workshop Research Software User Testing 45

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. The time tracking feature doesn’t differentiate between billable and non-billable time. Big difference.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Gainsight

OCTOBER 17, 2019

In this blog—part one of a three-part series—we’ll take a look at this important user group, discuss how this ecosystem of SaaS tools has created admin archetypes and provide you with some tools to successfully manage the right metrics to improve those admin relationships. This metric is poor because it doesn’t capture intent.

Reporting Tools 40

Reporting Tools Customer Experience Data Visualization Customer Feedback 40

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. If PM 101 is problem before solution, this is definitely 102 – “ who will pay and why ?”

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105