Intercom, Inc.

MAY 24, 2022

Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company. Broadening the definition of mentorship. There are three overarching areas to consider: Leveraging mentorship across your team.

Weak Development Team 118

Weak Development Team Definition Feedback Software Construction 118

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Satisfaction Scale 2.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Mathew Cropper – Senior Product Manager.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. But how do you choose good product marketing software? What is product marketing?

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Communications 69

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Userpilot

AUGUST 21, 2023

In this ultimate list of product manager interview questions, we have tried to simplify the process of hiring great product managers. Product management encompasses the entire SaaS lifecycle from ideation to launch and everything that follows. What to look for in product managers?

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Roman Pichler

JULY 11, 2016

Manage the Product, not the Team. Focus on your job as the product manager or product owner, and manage the product, not the team. Provide guidance on the product, including its market, value proposition, business goals, and key features. Treat the Team as an Equal Partner.

Weak Development Team 152

Weak Development Team Development Research Software Feedback Software 152

Roman Pichler

OCTOBER 5, 2021

The Product Backlog is Too Big. A few years ago, I was asked to help a healthcare company with their agile transition and its impact on product management. One of the challenges the agile transition team was concerned about was the choice of the right product backlog tool, which at first seemed odd to me.

Weak Development Team 276

Weak Development Team Customer Experience User Testing Feedback Software 276

Alchemer Mobile

JULY 13, 2021

A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. Here are six steps to take in order to improve your product experience. 6 ways to improve your product experience. Define product experience ownership.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io and copyfol.io , we are mainly focused on agency work, meaning that we cooperate with several clients as external teams. This post was written from the perspective of designers, mainly intended for external teams and entrepreneurs. Five challenges and solutions.

Weak Development Team 95

Weak Development Team Feedback Software Reporting Tools Research Software 95

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I This was the third conversation we were having about the product, an app that served our own company along with external customers. Yet, for many product managers, simplicity is challenging to achieve. an angry internal stakeholder shouted.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. Understand where it’s coming from.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. UX is mostly used in the context of digital experiences with mobile apps, software products, or websites.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

The Product Coalition

MARCH 28, 2022

I stumbled upon a bunch of product management memes while preparing for a talk. I think one of the ways to minimize the chance of this happening is to have an always on routine of talking to customers e.g. standing time to talk to customers that almost gets backed into the operating rhythm of the team. Of course?—?the

Product Research 151

Product Research Product Management Product Manager Weak Development Team 151

The Product Guy

AUGUST 13, 2020

Guest Post by: Candice Zhang (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Tauheed Ahmed]. When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. Some of them are good, and some of them are bad.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. Some industries like SaaS will have an average NPS of 30. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

UX Studio: Product Management

OCTOBER 1, 2022

I decided to compile a list of the most common UX design tools that every beginner should know about. In this list, you can find prototyping, UX / UI software and collaboration tools. My recommendation is to choose the appropriate tools for the task and don’t restrict yourself to one product. With Proto.io

Feedback Software 59

Feedback Software UX User Testing Customer Feedback 59

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. New in – Best New Product Management Books in 2021. Teresa Torres, Author of Continuous Discovery Habits.

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product.

User Testing 121

User Testing Customer Feedback Customer Experience Data Visualization 121

BrainMates

APRIL 8, 2020

It was the last day the whole Brainmates Team was in the office together before shifting to remote working for who-knows-how-long. We had always emphasised the benefits of a fantastic face-to-face product management training experience and with this now out of the question for an indefinite period we knew we needed to “adapt or die”.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers? Source: Todd Wickersty, [link].

Artificial Inteligence 177

Artificial Inteligence Data Visualization Product Research Reporting Tools 177

Alchemer Mobile

JULY 16, 2021

Even if we’re just talking about a mobile app in the grand scheme of a much larger company, customer retention is a major health indicator and can provide valuable insight into the overall customer experience. Customer retention definition. Read: 2021 App Retention Benchmarks. Let’s dive into it.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

Product Talk

FEBRUARY 2, 2022

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. Their perspective is valid and can lead to meaningful product improvements. Engineers often generate the best solutions. Engineers are often reluctant to participate in discovery.

Product Research 230

Product Research User Testing Engineering Testing 230

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. In his talk, Jason talked about how product managers can upskill to meet the challenges in their daily work and how to make sure that their organizations value their work.

Technical Review 104

Technical Review User Testing Product Management Product Manager 104

Mind the Product

MARCH 26, 2020

What does it take for an engineer to become a product manager? If you’re considering changing from engineer to product manager , you’re not alone. Product management isn’t just for business and marketing people. You’re curious, and you like to know the next feature on the roadmap to be developed.

Engineering 128

Engineering Research Software Product Management Product Manager 128

The Product Coalition

OCTOBER 15, 2019

Often people stumble into the Product Management career without any Technology background. When I was at Hutchinson Telecoms, I was a Product Manager within the Marketing function. I never had to deal with developers on a day to day basis?—?the I had no idea what I was doing and how I could lead a dev team.

Technical Review 60

Technical Review Weak Development Team Feedback Software Software Review 60

ProductPlan

JANUARY 5, 2023

Lists of trends that survey the past should be easier by definition, right? Organizations that have more recently recognized the importance of product management to the success of their business are those that are transitioning from being “sales-led” or “customer-led” to “product-led.”. with this focus. with this focus.

Artificial Inteligence 52

Artificial Inteligence Product Management Product Manager Feedback Software 52

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) have irreconcilable definitions of MVP. What To Do?

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software.

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

The Product Coalition

MARCH 29, 2018

I realize not every product person has to navigate sales stakeholders. But if you’re working on a B2B product with a sales force, odds are you know what I mean. I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” Where do your teams agree on low scores?

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Bain Public

DECEMBER 14, 2021

Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. How do you know that you are making a product or service that your customers want?

Books 52

Books Research Software Product Research Reporting Tools 52

The Product Coalition

MAY 25, 2020

During my career I have spent time working closely with Service Designers on a variety of projects and products, and I believe there are five key lessons from the Service Designer discipline that can help & enhance Product Management. Consider the steps and actions taken in the product, and the context the user is in.

User Testing 79

User Testing Feedback Software Product Management Product Manager 79

Userpilot

JUNE 9, 2021

Are you thinking about a career in product, but you’re not sure whether you should pursue Product Marketing or Product Management? To explain the difference in the simplest of terms: Product Managers build product features and Product Marketers promote them to their audience and users.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Growth marketing is essential for SaaS businesses to build lasting customer relationships , adapt quickly to market shifts, and drive consistent revenue. Let’s get to it.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

FEBRUARY 17, 2022

If you’ve read Teresa’s Torres book, Continuous Discovery Habits , you’re probably familiar with her continuous discovery framework for building better products that are actually guided by user feedback. If you haven’t read the book…well, you are definitely missing out. Product-led growth.

Product Research 98

Product Research Framework User Testing Research Software 98

ProductPlan

MAY 22, 2020

.” A key insight shared by Melissa Perri, CEO of Produx Labs and author of Escaping the Build Trap during our “Getting Started with Product Ops” webinar series. It’s no secret that product management often looks different from one organization to the next. What is Product Ops, Exactly?

Data Visualization 127

Data Visualization User Testing Weak Development Team Customer Feedback 127

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274