Userpilot

SEPTEMBER 10, 2022

What is a framework for problem-solving? If you are after the answers to these questions, we’ve got you covered! We also look at examples of different frameworks and the main steps in the problem-solving process. Are you ready to dive in? What is a problem-solving framework?

Framework 97

Framework Feedback Software User Testing Research Software 97

Userpilot

OCTOBER 6, 2023

It helps you visualize the customer journey. Best of all, it compounds its ROI as you start iterating strategies and optimizing your marketing process. But how can you use it? Where a prospect becomes a lead by giving you contact info (email, connection, social follow, etc.). Interest stage (ToFu). Review stage (BoFu).

B2B 99

B2B Analytic Tools Feedback Software Data Visualization 99

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? So let’s dive into details and learn from examples of what customer touchpoints are. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Why are customer touchpoints important?

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Product Talk

FEBRUARY 28, 2024

Tweet This But if you stick with it, you may eventually find you can look back and see how much you’ve progressed. This would be a much shorter blog post if that were the case! She kept looking at what was working and what wasn’t until eventually she found a path forward. You can submit yours here.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Userpilot

JULY 25, 2022

In this simple guide, we’re going to start by exploring the most common customer onboarding challenges faced throughout the industry… And break down the tactics you can use to tackle them. Customer onboarding challenges are blockers stopping you from converting users. What are customer onboarding challenges?

Feedback Software 88

Feedback Software Onboarding KPIs Analytic Tools User Testing 88

Alchemer Mobile

JUNE 20, 2019

But you should actually be grateful for bad reviews, as they help your business grow. One out of twenty unhappy customers complain, and the other 19 leave without telling you “why.” This gives you no opportunity to learn from your mistakes or fix what’s broken. Show Your Customers You Care. Own Your Mistakes.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When should you start thinking about retention?

User Testing 97

User Testing Customer Experience Customer Feedback Analytic Tools 97

Userpilot

APRIL 6, 2023

After all, you want your newly released software to be as good as it gets when it’s finally launched, right? TL;DR An over-engineered product is more complex than it should be and it solves problems that don’t exist. Poor prioritization and external pressure are also common causes. Book the demo!

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! Feedback loops consist of five key steps: you collect customer feedback, analyze it , acknowledge it, act on the findings, and bring users up-to-date with changes. Book the demo. What is a customer feedback loop?

Product Research 95

Product Research Feedback Loop Feedback Software User Testing 95

Userpilot

JANUARY 26, 2023

What do you need customer empathy for? How do you embed it into your product management processes? If you’re after the answers to these questions, you’re in the right place, because that’s exactly what this article explores! Are you ready to dive in? Book the demo !

User Testing 90

User Testing Product Research Customer Feedback Customer Experience 90

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. . #7: Ask customers what features they would like to see with an embedded feature request surveys in-app. What is customer churn?

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. Then you can utilize the insights to reduce churn.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

DECEMBER 20, 2022

How can you use marketing funnel KPIs to ensure success at every stage of the funnel? So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 93

Userpilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. What are at-risk customers? Why should you identify at-risk customers?

Customer Feedback 95

Customer Feedback Feedback Software Customer Experience User Testing 95

Userpilot

FEBRUARY 21, 2022

What does a successful SaaS product launch look like? What are the pre-launch and post-launch steps (hint: user onboarding is a part of this)? You’re in the right place if you’re looking for answers to the above questions. Setting your KPIs will help you track the effectiveness of your marketing strategy.

Research Software 93

Research Software Feedback Software Onboarding KPIs Product launches 93

Userpilot

MAY 30, 2022

Segmenting your customers based on needs is highly effective as it allows you to form better relationships with users and provide a better experience for them. Let’s jump in to see what needs-based segmentation is all about and how you can collect data for that to increase the growth of your business.

Data Visualization 95

Data Visualization Feedback Software Research Software Analytic Tools 95

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? Reward loyal customers and celebrate customer wins to let them know you care. If you’re looking to improve your account management strategy, book a Userpilot Demo to see how we can help you with it.

Feedback Software 82

Feedback Software Analytic Tools Product Research User Friction 82

Userpilot

OCTOBER 11, 2022

This post helps you determine the key reasons for customer dissatisfaction in your business. You have abysmal customer support. A demanding customer thinks highly of them and wants you to treat them differently. Reduce time to value using interactive walkthroughs and demo content. What is customer dissatisfaction?

Customer Feedback 92

Customer Feedback Feedback Software Customer Experience User Testing 92

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. Using a customer journey map, you can analyze customer feedback at each stage to improve your product. Book a demo to learn more! Book a demo to learn more!

Data Visualization 93

Data Visualization Customer Feedback User Friction User Testing 93

Userpilot

MAY 21, 2023

It is extremely time-consuming and pretty stressful because you need to get it right the first time. Before you build a complete feature, run prototype tests to validate the ideas. For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Book the demo to see how!

Onboarding KPIs 77

Onboarding KPIs Feedback Software User Testing Product Research 77

Userpilot

JANUARY 3, 2023

If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. Or else, why would you be here? In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Research Software 94

Userpilot

FEBRUARY 9, 2023

What is product optimization? What are the best product optimization practices? If you’re after answers to these questions, we’ve got you covered! Next, you need to choose the right metrics to measure progress and set the timescale for the experiment. Book the demo! Let’s dive right in!

Product Research 85

Product Research User Testing Feedback Software Analytic Tools 85

Userpilot

MAY 11, 2022

Are you aware that product user segmentation affects all stages of the user journey and the overall growth of a business? You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. What is product user segmentation? Let’s roll!

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Feedback 93

Userpilot

OCTOBER 20, 2022

Do you want to improve NPS but are not sure how to achieve that? Don’t worry, we’ve got you covered. This means you should track it constantly and take action to improve it. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

DECEMBER 31, 2022

How does tracking your digital experience analytics help you retain users, remain competitive, and grow your business ? In this article, we cover: What digital experience analytics is and why tracking these data points is important? What is digital customer experience? What is digital experience analytics?

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. What is Net Promoter Score (NPS) and how does it work?

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Mind the Product

JANUARY 13, 2020

Three months into a new position at AB Tasty in Paris, Yoann Grange explains how a degree in languages, a personal project, a blog post and lunch with a Twitter connection helped him to land his role. You can be a one-man orchestra going from ideation to monitoring or you can be writing specs on a specific scope, within a large product.

Onboarding KPIs 96

Onboarding KPIs Product Management Product Manager User Testing 96

Userpilot

SEPTEMBER 11, 2023

What do you need to successfully navigate the different product launch phases? What will it take to turn your product into a bonafide growth engine ? Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. What is a product launch?

Product launches 99

Product launches Product Research Data Visualization Research Software 99

Userpilot

SEPTEMBER 10, 2022

And in today’s post, you’ll learn what factors lead to customer churn, like user sentiment , product experience, or payment issues. More importantly, you’ll learn how to deal with customer churn, whether involuntary or not. You can reduce involuntary churn by prompting payment reminders in-app or through email.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Userpilot

JUNE 5, 2023

For example, PQLs, demos, and sign-ups measure success in the acquisition stage, while the customer lifetime value, ARR, and ARPU are measures of success in the revenue stage. Likewise, how you optimize for success will differ from one stage to another. Book a demo to learn how it can help you, too.

Analytic Tools 72

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 72

Userpilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. You can use feedback surveys to collect both quantitative and qualitative data from your target audience. Book the demo! What is evaluative research?

User Testing 94

User Testing Product Research Research Software Feedback Software 94

Userpilot

JULY 14, 2023

Have you ever had a poor customer experience? As soon as that poor experience hits, you stop and never return. To win over your customers, you must create excellent customer service that keeps customers returning. In this article, we’ll cover: What makes a bad customer experience? Book a demo to find out more!

Feedback Software 76

Feedback Software Customer Experience User Testing Customer Feedback 76

Userpilot

JULY 2, 2022

While a price increase announcement can be seen as negative news for your customers, communicating it right will help you ease the tension and retain your customers. In this article, we’ll cover everything you need to know on how to announce pricing updates without losing customers. What is a price increase announcement?

User Testing 91

User Testing Feedback Software Customer Experience Customer Feedback 91

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Book the demo ! What is product NPS? How to calculate NPS.

Product Research 86

Product Research User Testing Feedback Software Customer Feedback 86

Userpilot

JULY 20, 2023

You’ve opened the right link! But you can turn all that around with the right strategies. Book a demo with Userpilot to learn more. What is customer churn? The absence of these makes the relationship with customers purely transactional, and such users are quick to replace you with a competitor.

Customer Experience 84

Customer Experience Feedback Software Analytic Tools Data Visualization 84

Userpilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

User Testing 84

User Testing Feedback Software Data Visualization Customer Feedback 84

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. What is a customer success strategy?

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93