Gainsight

MAY 23, 2023

This aligns with the vendor’s view of Customer Success, particularly among its largely SaaS customer base, as something that should permeate across the enterprise. It’s not just a team. In other words, you’re talking to Sales, you’re talking to Customer Success, you’re talking to the support team.

Enterprise 59

Enterprise User Testing Customer Experience Customer Feedback 59

Mironov Consulting

JUNE 27, 2020

That might seem obvious or naïve, but recent conversations with several B2B/enterprise clients suggest that it’s actually controversial. For context, enterprise tech companies tend to have a small number of large deals each quarter that really matter. ( Expect account-level distrust, bad blood, and a search for who’s to blame.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

The Product Coalition

MARCH 18, 2022

Around that time, a healthy startup should have established: A solid team A great product/service with at least one core value proposition A base of loyal and highly satisfied customers Once the founder sees good traction with 50+ enterprise customers and/or thousands of users, they face a dilemma.

Customer Experience 190

Customer Experience Onboarding KPIs User Testing Customer Feedback 190

Gainsight

APRIL 12, 2024

In our field, the composition of Customer Education teams can vary wildly. Some CE teams are made up of Customer Success Managers (CSM) or other customer-facing team members, while others leverage Instructional Designers (IDs) to do the work. Training is just part of their day-to-day. So who’s in charge?

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

Mironov Consulting

DECEMBER 17, 2023

In the heat of an enterprise deal moment, it’s easy to think very short-term about the long-term costs of specials and “small requirements.”    The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    Far away.    Hard to see. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. It turns out that hypergrowth is less about hiring people and more about creating onboarding and training processes and opportunities.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Coalition

NOVEMBER 13, 2023

In many cases, an economic downturn simply reveals your already existing weaknesses since they now have more impact. Product Strategy on Round A Responsibility: Founders with the leadership team Goal: Build the go-to-market playbook Toward round A you start seeing success (or it would be very hard to raise a decent A round).

Product Strategy 118

Product Strategy Strategy User Testing Weak Development Team 118

The Product Coalition

DECEMBER 4, 2023

In many cases, an economic downturn simply reveals your already existing weaknesses since they now have more impact. Product Strategy on Round A Responsibility: Founders with the leadership team Goal: Build the go-to-market playbook Toward round A you start seeing success (or it would be very hard to raise a decent A round).

Product Strategy 107

Product Strategy Strategy User Testing Weak Development Team 107

The Product Coalition

AUGUST 23, 2023

More than anything, I wanted to maintain the team’s motivation. So I did what every well-trained consultant knows to do — I asked a question. A purpose we could share with the company’s leadership team, customers, and those working on the product. What does the product mean to you?” Problem solved, or so I thought.

Weak Development Team 130

Weak Development Team Customer Experience Technical Review Customer Feedback 130

The Product Guy

AUGUST 13, 2020

Now there are more and more resources, like blogs, books, online courses and even training programs for Product Management. Are reading articles, taking online courses, watching videos and participating training program enough to make one a good product manager? How to learn by doing it and lead a new team at the same time?

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 93

Research Software Feedback Software Analytic Tools Positioning 93

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. Many companies expect product managers, designers and other roles to be able to deliver good user interviews, but the training is often by trial-and-error. Questions not to ask There are such things as bad questions when you’re interviewing a user.

User Testing 121

User Testing Customer Feedback Customer Experience Data Visualization 121

Mind the Product

DECEMBER 11, 2017

I became director of communications, leading the development of intranets and web applications. From Startup to Enterprise. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. Designers vs Developers. Developers are Also our Customers.

Weak Development Team 87

Weak Development Team Systems Review Customer Experience Software Review 87

Mironov Consulting

OCTOBER 7, 2020

One destructive side effect of this misunderstanding can be repeatedly changing the #1 top priority part-way through development, before there’s much to show the world but after spending significant discovery/design/architecture/development time on the previous #1 top priority. So something new becomes the #1 top priority.

Reporting Tools 137

Reporting Tools Weak Development Team Customer Experience Product Research 137

Mironov Consulting

DECEMBER 5, 2023

  We could conceivably do this by raising prices; opening new geographic markets; expanding the current product line; building and launching a new e-commerce business alongside our enterprise CRM business; getting the ticket concession for Taylor Swift’s next tour; or inventing cold fusion to save the planet. ” What To Do?

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Mironov Consulting

AUGUST 29, 2023

We want to invest our always-scarce development efforts in work that truly matters to our customers, or where only we can do what’s necessary.  So Everything we build will include ongoing costs for staff coverage, testing, maintenance, and cross-training for holidays or organizational shifts. [3] and then the next.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Engineering 52

Userpilot

JANUARY 6, 2022

WalkMe is another of the major players in digital adoption platforms, and primarily markets itself to users who want to create product tours for employee training and onboarding. This may not happen because your product is bad, but rather because the user can’t find or understand the feature that they need. The good and bad of WalkMe.

Analytic Tools 92

Analytic Tools Reporting Tools Data Visualization Software Review 92

Product Management Unpacked

APRIL 25, 2019

I first saw this method enacted when I was a young product leader at a publicly-held enterprise software company. In my experience, start with core constituents – your immediate team, leaders of development/engineering, sales, followed by top customers. Strengths/Weaknesses). Who should you start with?

Banking 148

Banking Feedback Software Weak Development Team Customer Feedback 148

Product Management University

MARCH 1, 2017

Are buzzwords bad? Furthermore, once the buzzword dialog gets rolling, it’s contagious, and before you know it you’ve developed your own internal code language that’s impossible for others to decipher. Your sales team will be more efficient with our solution. Buzzwords vs. Plain Simple English.

Marketing 100

Marketing Weak Development Team Enterprise B2B 100

Modus Create

DECEMBER 16, 2021

Product development is exhilarating. There is something special about a team rallying around a vision and creating a product that users love. . Unfortunately, technical debt can do that to your team. But technical debt isn’t always bad, and some of it is unavoidable. And that’s on a good day. .

Reporting Tools 91

Reporting Tools Weak Development Team Management Management 91

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Userpilot

AUGUST 31, 2023

Both Heap and GA4 come with a free plan and premium options for large businesses and enterprises. The tool is still under development, so there are a number of known issues that can cause problems for users. Heap pricing Heap comes with a free plan and three other premium options for middle-sized businesses and enterprises.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

MARCH 26, 2024

Userpilot – best digital analytics platform for analyzing the customer journey Userpilot is a product growth platform built for enterprises, offering advanced analytics capabilities. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Userpilot – best digital analytics platform for analyzing the customer journey Userpilot is a product growth platform built for enterprises, offering advanced analytics capabilities. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Userpilot – best digital analytics platform for analyzing the customer journey Userpilot is a product growth platform built for enterprises, offering advanced analytics capabilities. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Userpilot – best digital analytics platform for analyzing the customer journey Userpilot is a product growth platform built for enterprises, offering advanced analytics capabilities. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Userpilot – best digital analytics platform for analyzing the customer journey Userpilot is a product growth platform built for enterprises, offering advanced analytics capabilities. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. Myths that an organisation tells itself can act as a reality distortion field that masks failing products and poor return on investment. Develop new opportunities.

Reporting Tools 143

Reporting Tools User Testing Research Software Product Research 143

Pragmatic Marketing

OCTOBER 18, 2019

A Three-Question Process for Product Team Success. How do managers take what their teams have learned and turn it into something tangible? How do those team members take that knowledge and apply it to their roles? We try to give teams frameworks. Listen to or download the original podcast here.

Weak Development Team 70

Weak Development Team Automotive Feedback Software Research Software 70

Pragmatic Marketing

OCTOBER 18, 2019

A Three-Question Process for Product Team Success. How do managers take what their teams have learned and turn it into something tangible? How do those team members take that knowledge and apply it to their roles? We try to give teams frameworks. Listen or download to the original podcast here.

Weak Development Team 70

Weak Development Team Automotive Feedback Software Research Software 70

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Measure the performance of your support team.

Onboarding KPIs 89

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 89

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

MARCH 11, 2020

The roadmap is much more than a directive document that tells teams what to do by when. It is ideally a galvanizing document to drive vision, bring teams into alignment and commitment, and lead them and your customers to your future, promised destination. You own it, but many other teams are gunning to influence it daily.

Roadmap 78

Roadmap Weak Development Team User Friction Document 78

Tyner Blain

NOVEMBER 1, 2023

How we talk about what we choose to do sets our teams up for success. When developing a product strategy, we are not only activating our teams to go “in that direction” but also establishing “how far to go.” When teams are disconnected from the development of outcome hypotheses, they are disempowered.

Feedback Software 64

Feedback Software Customer Feedback Customer Experience User Testing 64

UX Studio: Product Management

JANUARY 11, 2022

If you are looking for a web design agency in Vienna —Webdesign Wien Agentur in German — chances are you need help with product design, usability research, training, or consulting. Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Userpilot

AUGUST 31, 2023

Both Heap and GA4 come with a free plan and premium options for large businesses and enterprises. The tool is still under development, so there are a number of known issues that can cause problems for users. Heap pricing Heap comes with a free plan and three other premium options for middle-sized businesses and enterprises.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59