Intercom, Inc.

MARCH 16, 2022

Intercom is a product-led company, focused on maximizing product innovation and development velocity. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work. The foundation of our operational health is availability.

Software Review 118

Software Review Technical Review Systems Review Management 118

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

The Product Coalition

DECEMBER 28, 2020

Having worked on a number of large technology programmes involving the selection and management of strategic suppliers, I wanted to share my perspectives from the ‘buy side’ on how to build effective partnerships. capability development, networks, product innovation etc.) Don’t think of strategic alignment as a one time event.

Feedback Software 176

Feedback Software Technical Review Technology Systems Review 176

Userpilot

APRIL 17, 2024

Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development. Hotjar enhances user experience and product development with features like heatmaps and custom integrations, delving deep into user behavior.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Pivot…Pivot…Pivaat! February 28 – a day I remember well.

Events 88

Events Feedback Software Technical Review Systems Review 88

The Product Guy

APRIL 4, 2017

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. Jordan Bergtraum VP Product Management, ServiceChannel. Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. Highly effective Product Managers (or what I call Exponential PMs) tend to be strong in all of these areas. Let’s tuck in… What makes for a highly effective Product Manager? ?? the craft of product management, creating customer and business value) 2.

Weak Development Team 93

Weak Development Team Development Analytic Tools User Testing 93

The Product Coalition

MARCH 8, 2024

The important basis is the development of a strategy for short- and long-term digital transformation based on business results rather than technology. IT department They play a crucial role in selecting, implementing, and managing the technology solutions. Remember, digital transformation is a continuous journey, not a one-time event.

Enterprise 123

Enterprise Research Software Feedback Software Strategy 123

ProductPlan

NOVEMBER 10, 2020

For forward-thinking online retailers, this means hiring an eCommerce product manager. What Is An eCommerce Product Manager’s Product? Although the job description can vary from company to company and across industries, product managers all share at least a couple of common responsibilities. Fluency in eCommerce tech.

Research Software 92

Research Software Feedback Software Reporting Tools Technical Review 92

The Product Coalition

JUNE 14, 2022

We discussed how localization works at Alconost and how the company manages quality control with localization department team leads. Image created by alconost.com Localization helps your product grow and develop. Localization managers are responsible for the localization process and for client communications.

Feedback Software 120

Feedback Software User Testing Systems Review Technical Review 120

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. It guides feature development and app roadmap so you can keep enhancing your product.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Usersnap

AUGUST 19, 2019

Running a web development agency, business owners cannot exist independently of their clients, client collaboration. Effective two-way communication between clients and managers, designers and web developers is a crucial process that can make-or-break the company’s success. . Project Management. Team Collaboration.

Web Development 76

Web Development Web Developers Feedback Software Reporting Tools 76

The Product Coalition

APRIL 23, 2018

As you grow, you may hire a bookkeeper to perform some of these functions, but a part-time CFO can set up your account systems, begin tracking your financial activity, and provide you with reports and insights on your company’s performance.

Systems Review 60

Systems Review Development Team Review Customer Experience Finance 60

Userpilot

NOVEMBER 5, 2023

What’s customer value management? TL;DR Customer Value Management (CVM) is a business process that focuses on analyzing customer needs , building outstanding products that satisfy them, and enabling users to realize their value. Overall, customer value management can make your product more competitive. What are its stages?

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

FEBRUARY 20, 2023

To create funnels, Amplitude recommends using its Pathfinder function which analyzes sequences of events leading up to conversions. It allows product managers to see how many users return to the product over a period of time. Paths are also available in Pendo, while Userpilot is planning to launch the feature soon.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

The Product Coalition

APRIL 5, 2020

Based on A True Story: A Website Usability Test with A Forensics and Cybersecurity Specialist The following article, while it’s based on true events?—?the the names, characters, businesses, places, events, and identifying details have been changed to protect the reputations and privacy of all parties involved. it’s all coincidental.

Systems Review 78

Systems Review Software Review Research Software User Testing 78

Userpilot

MARCH 7, 2024

Segment is the best customer data collection and management platform. Amplitude is the best product insights tool with AI-based event analytics. The valuable data assembled by analytics platforms allows companies to make data-driven decisions regarding capital allocation, customer experience, product development, and more.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

Userpilot

FEBRUARY 21, 2023

In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. In Pendo , the information about Track Events is also recorded programmatically without the need for tagging. In Userpilot, you need to create events and tag features manually.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 6, 2024

Thanks to user profiling, you can offer personalized experiences, refine your marketing targeting, and extract data-driven insights to inform product development. Product usage data captures how users interact with the product to inform development and engagement strategies. Lik e event tracking or surveys. Here are 6 of them.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JULY 13, 2022

Do you follow any product manager blogs? Would you like to discover new ones that will give you valuable insights into product management ? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Our favorite product management blogs.

Blog 98

Blog Analytic Tools Research Software Feedback Software 98

Userpilot

FEBRUARY 26, 2023

TLDR Understanding the difference between a product roadmap and a backlog is crucial for product managers. The purpose of a roadmap is to communicate direction, intention, and influence while remaining flexible throughout the product development process. Product managers, what is a product backlog?

Roadmap 98

Roadmap Product Research Research Software User Testing 98

Split

MARCH 10, 2023

Design and architecture of a system often plays second fiddle, if it plays at all. The Agile Manifesto starts with, and is fairly well summarized with the following sentence: We are uncovering better ways of developing software by doing it and helping others do it. It’s important to take your medicine of system design.

Software Review 98

Software Review Systems Review Data Visualization Document 98

freshtrax

APRIL 25, 2024

Companies such as Audi , BMW , Ford , Google , General Motors , Tesla , Volkswagen , and Volvo are some companies that have developed or tested self-driving cars. trillion yen) from investors such as SoftBank, Honda, and Microsoft to test and develop self-driving car technology. They have raised $9.25 billion (about 1.3

Technical Review 59

Technical Review Artificial Inteligence Customer Experience Systems Review 59

UX Studio

JANUARY 7, 2019

At that time we didn’t really have an elaborate internal training system for the newcomers. well accidentally we had no heating on that day when the photo was taken)Thus started our internal training system. Later, we got project management training and would become full members. Product Management Course. Competency map.

Research Software 75

Research Software Feedback Software Systems Review User Testing 75

UX Studio

SEPTEMBER 30, 2019

When it comes to travel app development, product managers have to take the customers’ needs into consideration. Travel app development can bring better conversion. To handle everything in one place, travel mobile app development has to pull their socks up to create something that will mean perfect solution for these people.

Travel 65

Travel Research Software Development Product Research 65

The Product Coalition

NOVEMBER 9, 2022

A helpful starting point for this is to review and reflect on research that is available, in this case Gartner’s Hyper Cycle for APIs, 2022. Rise of REST Alternatives: other protocols, patterns and technologies like event-driven APIs, GraphQL and gRPC are gaining maturity and broader acceptance. This is an irreversible trend.

Research Software 88

Research Software User Testing Customer Experience Systems Review 88

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. Try Userpilot and Take Your Product Management to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is product adoption software? Pricing The UserGuiding pricing system is one of the simplest on this list.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

CardBoard

OCTOBER 6, 2023

Product Development. Balancing requirements, managing deadlines, and aligning stakeholder expectations are just a part of your daily routine. It’s a practical, hands-on framework that’s designed to make your role as a product owner more manageable and more effective. What a wild ride.

Agile 52

Agile Feedback Software Software Review Systems Review 52

Userpilot

DECEMBER 20, 2023

Natural Language Processing (NLP) enhances support ticket management by automating analysis and intelligent routing, leading to faster resolution. Machine learning enables businesses to respond to customer behaviors with automated events and notifications. This streamlines the process and prioritizes the more complex or urgent issues.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. New in – Best New Product Management Books in 2021. Product Management Books #1 – Continuous Discovery Habits [NEW! ].

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

OCTOBER 19, 2020

Multiple scenarios Step 4: Develop Alternative Futures In each quadrant, create stories that describe the future you’d expect to see, given the respective forces and spectrums. Going back to our example, imagine our current top priority is to revamp our company’s inventory management software for car dealerships.

Technical Review 160

Technical Review Analytic Tools Research Software Automotive 160

Userpilot

APRIL 22, 2024

TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. Collecting feature requests to align product development with user needs. Encouraging referrals and reviews to expand word-of-mouth. Inviting users to leave a review on G2.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Gainsight

FEBRUARY 10, 2022

Customer Success Management. In the past, Customer Success Managers (CSMs) were tasked with preventing customer churn and increasing retention. They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Today, CSMs are responsible for so much more.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

Userpilot

OCTOBER 4, 2022

So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on! Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. Behavioral segmentation helps you filter out power users so you can proactively reach them with in-app modals to ask for reviews on sites like G2 driving word of mouth.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. This can be highly useful for hiring managers, as well as for PMs planning their roadmap. There’s been so much written, including by myself, about product management interviews. Will it meet the requirements?

Technical Review 134

Technical Review Analytic Tools Software Review User Testing 134