Intercom, Inc.

SEPTEMBER 22, 2022

That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. Forrester New Wave reports are guides to emerging technology spaces or solutions, in which they compare the vendors and evaluate them on certain transparent criteria.

Reporting Tools 104

Reporting Tools Naming Artificial Inteligence Differentiation 104

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Download The Ultimate Modern Support Tech Stack guide. Strategy first, technology second.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Technology (media creation, connectivity, etc.). Data included: Ratings and reviews.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. How Advantis Credit Union Uses In-App Mobile Surveys to Drive Product Roadmap and Improve App Ratings. Download your copy here. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Finance 261

Finance User Testing Feedback Software Research Software 261

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Alchemer Mobile

MARCH 23, 2022

Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. Want to download the slides from the webinar? Watch the full webinar here or continue below.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. But what about all those times when one of our famous customer service Red Coats isn’t right around the corner? DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Mobile Marketing Tips for Travel and Hospitality Brands.

Travel 261

Travel User Testing Research Software Feedback Software 261

ProductPlan

APRIL 1, 2020

In a world of browser-based solutions, experimentation and rapid iteration are sometimes taken for granted. Users don’t want to download and install updates regularly, plus there’s often no guarantee users will even bother at all with the latest version. So how do product roadmaps help ensure this remains the case?

Feedback Software 59

Feedback Software Reporting Tools Roadmap Data Visualization 59

Alchemer Mobile

MAY 4, 2021

We know NPS can be a powerful tool if used correctly, and recognize the value in having one metric to provide a holistic pulse on your customer experience. Download the guide: 6 Actionable Steps to Improve NPS. Roadmap prioritization and feature adoption (or lack thereof). How easy was it to report issues you encounter?

Product Research 246

Product Research Feedback Software Data Visualization Onboarding KPIs 246

Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. “Mobile has been a huge enabler of these heightened expectations, largely replacing the customer service agent of the past. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Download your copy here.

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results. Live chats – Drift.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Alchemer Mobile

MARCH 9, 2022

So, why does it often get deprioritized in favor of customer acquisition and app downloads? Retention rates are a strong indicator of whether or not your product or service is high-quality and valuable. If you see feature requests or bug reports for a certain feature, consider working it into your product roadmap.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Alchemer Mobile

AUGUST 5, 2020

Mobile-first finance companies are disrupting the market left and right – especially in light of the COVID-19 pandemic. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. You can download the full report here.

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Revulytics

SEPTEMBER 7, 2017

But even with the cloud’s increasing pervasiveness, on-premise software will not disappear. Talk to any CIO at an enterprise that made a substantial investment in on-premise software vs. SaaS and you’ll gather plenty of anecdotal evidence to that end. But even new enterprise software buyers are investing in on-premise software.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Product Innovation Educators

JUNE 5, 2023

The definition of a project is a temporary endeavor to create a unique product, service, or result. One project I worked on was the installation of telephone billing systems. A telephone billing system is a product that a telephone company uses to send you those awful monthly telephone bills.

Reporting Tools 95

Reporting Tools Feedback Software Data Visualization Systems Review 95

Alchemer Mobile

JANUARY 12, 2021

How do we plan to go to market? Use a real-time feedback tool such as Apptentive to quickly identify bugs, receive validation on core features, and inform your product roadmap. We highly recommend reading through our 2020 Mobile App Benchmark Report to see data from 5,000+ active users across 800+ mobile apps.

Feedback Software 147

Feedback Software Data Visualization User Testing Reporting Tools 147

Mixpanel

OCTOBER 17, 2022

Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8 We spoke to two leaders at growing digital companies about how integrating data-informed practices into their operations, including mature product analytics with a platform like Mixpanel, can lead to success.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Revulytics

APRIL 17, 2019

Make Sure Your Software Usage Analytics Solution Was Designed For the Job. Most software companies want to know more about how their customers and trial users are engaging with their software. The solution has a name: software usage analytics. The solution has a name: software usage analytics.

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Feedback Software 66

Userpilot

APRIL 30, 2024

TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Gainsight

JULY 5, 2022

Problem solver with the ability to break complex issues down into manageable components and solutions. Able to take advice from across departments, like marketing, and have influence. There are other CS ops roles , such as CS Program Manager, CS Platform Administrator, and Junior Admin. Designing the Systems and Processes.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

Alchemer Mobile

DECEMBER 8, 2022

In fact, we’d go so far as to recommend against using this strategy to superficially inflate your Love Percent because it really defeats the purpose of the tool. Whether that’s expediting a certain feature on your app roadmap backlog or improving the UX of your website, even the smallest changes can make a large impact.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Product Innovation Educators

AUGUST 22, 2022

The CEO joining us is Matt Young, CEO of UserVoice, the first product feedback and research tool for software companies. UserVoice is the tool I see most frequently used for collecting customer feedback and prioritizing customer needs to help product managers create more valuable products. We user our own tool at UserVoice.

Research Software 93

Research Software Feedback Software Reporting Tools User Testing 93

Alchemer Mobile

JUNE 18, 2019

Given this, 88 percent of retailers plan on investing more in mobile marketing than any other channel. In combining your loyalty experience with the mobile payment system, you’re removing friction from the buying process and therefore encouraging repeat business. Everyone loves free pizza.

Feedback Software 199

Feedback Software Analytic Tools Customer Feedback Customer Experience 199

Alchemer Mobile

AUGUST 25, 2020

According to this hiring trends report , the demand for senior-level PMs increased 51 percent over the last two years (compared to entry-level at ten percent and mid-level at 26 percent) with an overall jump of 32 percent in all PM-related roles. For some brands, they’re moving the mobile app experience out from product and into marketing.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Good Product Manager

FEBRUARY 22, 2017

There are over 50 proposed sessions , including two of mine: Agile Marketing: How to Apply Agile Concepts to Marketing and Best Practices for Product Roadmaps. The Product Marketing and Management track will have a number of great sessions, and you can see my picks for sessions that product management leaders should attend.

Reporting Tools 60

Reporting Tools Product Research Agile B2B 60

Good Product Manager

FEBRUARY 22, 2017

There are over 50 proposed sessions , including two of mine: Agile Marketing: How to Apply Agile Concepts to Marketing and Best Practices for Product Roadmaps. The Product Marketing and Management track will have a number of great sessions, and you can see my picks for sessions that product management leaders should attend.

Reporting Tools 60

Reporting Tools Product Research Agile B2B 60

Good Product Manager

FEBRUARY 22, 2017

There are over 50 proposed sessions , including two of mine: Agile Marketing: How to Apply Agile Concepts to Marketing and Best Practices for Product Roadmaps. The Product Marketing and Management track will have a number of great sessions, and you can see my picks for sessions that product management leaders should attend.

Reporting Tools 60

Reporting Tools Product Research Agile B2B 60

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Good Product Manager

JUNE 7, 2017

SiriusDecisions SiriusView: Product Planning, Prioritization and Roadmapping 2017. I’m pleased to announce the release of the SiriusView “Product Planning, Prioritization and Roadmapping 2017.” Podcast: B2B Product Management with The Everyday Innovator.

B2B 60

B2B Research Software Roadmap Reporting Tools 60

Good Product Manager

JUNE 7, 2017

SiriusDecisions SiriusView: Product Planning, Prioritization and Roadmapping 2017. I’m pleased to announce the release of the SiriusView “Product Planning, Prioritization and Roadmapping 2017.” Podcast: B2B Product Management with The Everyday Innovator.

B2B 60

B2B Research Software Roadmap Reporting Tools 60

Good Product Manager

JUNE 7, 2017

SiriusDecisions SiriusView: Product Planning, Prioritization and Roadmapping 2017. I’m pleased to announce the release of the SiriusView “Product Planning, Prioritization and Roadmapping 2017.” Podcast: B2B Product Management with The Everyday Innovator. Sign up for the webcast today !

B2B 60

B2B Research Software Roadmap Reporting Tools 60

Modus Create

FEBRUARY 16, 2022

The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report. As a result, digital budgets are often confused with routine operational IT spendings such as servers or existing software development teams.

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

Intercom, Inc.

OCTOBER 13, 2022

“Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. Second, a powerful next-generation, messenger-first ticket solution, one of our biggest customer requests, and designed in partnership with those customers. Will the economy recover?

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118