Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . Mark’s latest ebook, The Science of Scaling , outlines a precise framework for success. I think that’s message-market fit.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

The Product Coalition

DECEMBER 17, 2023

It didn’t mean that there was no competition (which is usually a very bad sign), but that the traditional search engines weren’t it. The reason we didn’t see them in any of our POCs was because they were targeting a different market segment. I’m sure that your product, too, has a generic list of competitors.

Technical Review 119

Technical Review Weak Development Team User Testing Systems Review 119

The Product Coalition

JUNE 18, 2023

Photo by cottonbro studio on Pexels When I started Infinify, I told the world I am shifting to product consulting. I knew what I really wanted to do, and the way I understood the term ‘product consulting’ described it quite well. The market, however, understood it differently. Not all markets want to buy this way.

Naming 127

Naming User Testing Feedback Software Weak Development Team 127

The Product Coalition

MARCH 13, 2022

Because over time, the Structured Data group (that I was Head of Product at) developed smarter, AI-based systems, that were meant to replace the back-office work or make it more efficient and create a better product catalog at the same time using things only machines can do. The superpower became a weakness.

Feedback Software 153

Feedback Software Demo Data Visualization User Testing 153

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. Short on time?

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

DECEMBER 19, 2021

Photo by Tolga Ulkan on Unsplash When I joined Twiggle as their first VP Product I was the thirteenth employee. Along with the founders (the CEO and CTO), most of the employees in the company at the time were developers. Many founders tell me they are looking for someone to lead the product, but this could be very tricky.

Product Management 163

Product Management Product Manager User Testing Weak Development Team 163

The Product Coalition

JULY 16, 2023

In my first official product role, which I got to after managing large dev teams and a business-related role, I managed alone a product with a development team of ~40 people. One of the first things I did, for example, was to work with the salespeople on how to sell the product.

Strategy 137

Strategy Product Management Product Manager Management 137

The Product Coalition

AUGUST 9, 2021

Photo by Jess Bailey on Unsplash I was a manager long before I was a product manager. In one of my roles as an R&D manager, I inherited an employee from one of the other teams on the day I joined. This employee got me to crying (literally, not figuratively) multiple times, and had a negative impact on the entire team.

Weak Development Team 157

Weak Development Team Product Management Product Manager Management 157

The Product Coalition

APRIL 1, 2023

Still, he was one of the best hires I made in this area and he turned out to be a product star. I used to manage large development teams — all smart and independent people — but I hadn’t managed product managers before. joined, I owned the product end-to-end and managed it all myself. More on that below.

Product Management 128

Product Management Product Manager Management Management 128

The Product Coalition

FEBRUARY 14, 2021

Product requirements are there to help the team understand what you want to build. Whether you write them in detailed documents or share them briefly and verbally with the team, it’s easy to go directly to the bottom line and give clear instructions. For the team to be successful, they always need to see the bigger picture.

Onboarding KPIs 169

Onboarding KPIs Weak Development Team Customer Experience User Testing 169

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

NOVEMBER 23, 2021

When planning the product managers’ goals, this challenge can translate into taking the wrong direction altogether. Here is a new way to look at product management goals, and make them a useful tool for both you and your team. took over the product department as well, but here he tackled a challenge he wasn’t prepared for.

Product Management 144

Product Management Product Manager Data Visualization Management 144

The Product Coalition

JANUARY 16, 2022

As a product leader who is creating this roadmap, you need to treat it as a compass and plan not only for your team and the technology team but rather as the direction that the entire company needs to go in. So, having a great platform but poor content won’t really help them. if you fail, what would you have done wrong?

Roadmap 151

Roadmap Data Visualization Customer Experience User Testing 151

The Product Coalition

FEBRUARY 14, 2022

If you are the developer who is supposed to write this feature, you would ask the product manager for very specific instructions as to when and how to predict where this person is going. With data science teams, however, there is a feeling that they know better?—?they Instead, I gave the team clear instructions?—?take

User Testing 136

User Testing Data Visualization Product Management Product Manager 136

The Product Coalition

APRIL 25, 2021

I sent the team to watch my time management lecture (if you don’t speak Hebrew or prefer reading there is an English summary here ). This question developed into a long, in-depth discussion on time management for product managers. One of the first topics that came up (it always does) is time management.

Weak Development Team 113

Weak Development Team Leadership Books Education 113

The Product Coalition

DECEMBER 11, 2023

In one of my early career roles, I was brought into the company as a development team leader with a very specific task they wanted me to lead. As a good product-leader-to-be (although I didn’t know it at the time), I asked them why did they want to do it, and then performed market research to understand the problem better.

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

The Product Coalition

DECEMBER 11, 2023

Arik’s translates into a more strict and result-oriented, and mine is more about empowering my employees and developing their skills so that they can eventually perform at a higher level. And regardless of how empowered your teams are, they still need guidance. Marty Cagan’s Empowered introduced the concept of empowered teams.

Management 78

Management Management Weak Development Team Leadership 78

The Product Coalition

JULY 2, 2022

for good and bad. I guess we were a biased audience to agree with it, as we were a room full of product coaches at various levels ?? primarily focused on product teams, helping them be great at the discovery work that is at the heart of what they do Leadership coaching?—?focused Everyone wants to build empowered teams.

Workshop 114

Workshop Customer Feedback Technical Review Product Research 114

The Product Coalition

OCTOBER 18, 2020

A good product strategy helps you to acquire happy customers and retain them over time. On your way there, there are many potential weak links that can prevent it from happening. Here is how product strategy helps you overcome them. Photo by Braden Collum on Unsplash Working on product strategy is an iterative process.

User Testing 108

User Testing B2C Customer Experience Weak Development Team 108

The Product Coalition

DECEMBER 11, 2023

So they do all sorts of validations and deep analysis processes: market research, business plan, competitive analysis, and so on. If they do it well they are able to raise money, build the product, and the first customers are coming in. This is usually when they hire a product leader and you join the game. And guess what?

Startups 78

Startups User Testing Customer Experience Roadmap 78

The Product Coalition

APRIL 18, 2021

On the on-site interview day, one of the interviewers asked me the following question: if you had all of Google’s resources and no other constraints, which product would you develop? My answer was: I would develop a voice interface for the computer (it was before the smartphone era). I was really afraid of this question.

Research Software 131

Research Software User Testing Leadership Weak Development Team 131

The Product Coalition

FEBRUARY 27, 2022

This can be achieved by opening the conversation and asking questions such as: What do you think is the #1 challenge in the product right now? In gathering as many viewpoints as you can, you will broaden your own perspective which is important to be able to lead the product in the right direction. What worked best so far?

Weak Development Team 136

Weak Development Team Leadership Data Visualization Positioning 136

The Product Coalition

MAY 30, 2021

It brings product practices into the sales funnel and calls for your involvement in each and every step (as you should be doing regardless). It gives you the visibility you always wanted and requires real cross-team collaboration. The general process of product-led growth starts with mapping the customer journey?

Product Research 109

Product Research User Testing Feedback Software Customer Experience 109

Under 10 Consulting

JUNE 6, 2019

Only three things happen naturally in organizations: friction, confusion, and underperformance. In my first job in product management, I was based in DC and my developers were based in California. Instead, I flew to LA once a month and stayed for a week of development team meetings. Product management in Marketing.

Weak Development Team 40

Weak Development Team Product Research Reporting Tools Customer Feedback 40

Userpilot

MAY 3, 2021

SaaS companies spend a huge amount on developing and maintaining their product. The CFO can now allocate funds to HR to hire new team members in a way that is financially responsible. Embed a Help Center into your product. Let’s take a deep dive into what LTV is, how to measure it, and how to increase it. Infographics.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Books for Product Managers. As a product manager, you have to be many things. Bookmark this list and get through it bit by bit.

Books 80

Books Blog Feedback Software User Testing 80

The Product Coalition

NOVEMBER 1, 2020

The question did pop up in the second interview: “ If you were working at Google and had all the company’s resources, which product would you choose to work on?”. I would develop a voice interface for the computer” , I said proudly. it probably wasn’t such a bad one. Luckily for me, I came prepared with an answer. “I

Product Research 89

Product Research Research Software Weak Development Team User Testing 89

Usersnap

FEBRUARY 20, 2020

The creation of NPS is widely credited to Fred Reicheld, a writer and business strategist best known for his work on loyalty marketing. Its results are easy to comprehend and share across different departments and teams. While they won’t bad-mouth your company, they’re also not likely to promote it. Save time and money.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Revulytics

AUGUST 8, 2019

When you talk about best principles of product management, I’m afraid you’re going to give me lots more to do. Often, product management teams are trying to do too much. Instead of being product managers, we should be problem managers. When I talk with executive teams, it’s clear what keeps them up at night.

Research Software 54

Research Software Product Research User Testing Reporting Tools 54

Andrew Chen

SEPTEMBER 4, 2018

In the podcast, we cover a broad overview of growth/marketing topics, including: The natural “gravity” that slows down high-growth businesses. Organic, paid marketing, and LTV/CAC. Why offline products are so compelling for acquiring customers. I’ve linked to the Soundcloud and included a transcript below.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

Roadmunk

OCTOBER 26, 2017

Listen below: This episode features Matt Bilotti , product manager at Drift. Matt recently co-authored an ebook with Drift’s CEO, David Cancel, called “ Burndown: A better way to build products.” The ebook explores the Burndown framework that Drift’s product team has adopted for product development.

Framework 40

Framework Data Visualization User Testing Reporting Tools 40