Intercom, Inc.

APRIL 1, 2021

We’ve learned history from the colonizer’s perspective. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Years later, we have a community of more than 250,000 people who edit Wikipedia every day. From the mostly male, mostly white, mostly American and European voices.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

Product Talk

JUNE 2, 2021

You can watch the video or read a lightly edited transcript below. From there, the trio should take the time to share their unique perspectives and co-create a new experience map that reflects their collective understanding of their customers’ experience today. Do product trios really work? What do they do when they can’t agree?

User Friction 247

User Friction Entertainment Product Research Customer Experience 247

Product Innovation Educators

NOVEMBER 16, 2020

Our guest is Dr. Allan Anderson, past chairman of PDMA and the person who led the development of the first and second editions of the Body of Knowledge. You must develop organizational identity from a personal perspective within your company. The first edition of the BoK covered Sustainability under lifecycle management.

Strategy 121

Strategy Product Management Product Manager Framework 121

Daniel Elizalde IoT Blog

JULY 24, 2017

IoT Shop Talk features in-depth conversations with product leaders on what it takes to build great IoT products…all from a Product Management perspective. In this edition, I’m talking with Josh Pederson, Director of Product Management at Ayla Networks. Welcome to IoT Shop Talk, a new series at TechProductManagement.

Agile 134

Agile Product Management Product Manager Management 134

Product Talk

JUNE 16, 2021

You can watch the video or read a lightly edited transcript below. Teams need to be thoughtful about which perspectives are most relevant to any given decision. In this short video, I address the most common question I’ve received since releasing my book Continuous Discovery Habits: Why didn’t you include my role in the product trio ?

Product Research 256

Product Research User Testing Research Software Software Engineering 256

The Product Coalition

AUGUST 7, 2023

This scarcity transforms them into symbols of prestige and status, akin to owning a masterpiece by a renowned artist or owning a limited-edition luxury car. Their advice, recommendations, and perspectives can illuminate your path in the quest for Blue-Chip NFTs. The magic lies in uniqueness.

Data Visualization 112

Data Visualization Development Research Software Product Research 112

The Product Coalition

JANUARY 31, 2023

Once all perspectives were understood, everyone involved was able to come to an agreement — which included proceeding with the framework migration after acquiring a certain number of users. To help these stakeholders understand the bigger picture, you must first, try to understand their perspective and where they are coming from.

Customer Experience 121

Customer Experience Management Management Agile 121

The Product Coalition

JULY 16, 2022

When doing so, your job is to listen, add perspective, debate, and synthesize the answers in a way that informs your product strategy. It is to get a high-level understanding and perspective. Brainstorm together based on the assumptions, statements, facts, and perspectives you have as a result of the answers. Talk to buyers.

Product Strategy 147

Product Strategy Strategy Product Research Research Software 147

Intercom, Inc.

SEPTEMBER 29, 2022

However, I am convinced that a lot of skills are perfectly transferable between careers, and can actually bring valuable perspectives and approaches to a new field. Once I had written the book, English speakers were impressed that it had so few errors and assumed it was edited by a native speaker. It sounds naive, but it worked.

Software Review 104

Software Review Software Engineering Technical Review User Testing 104

The Product Coalition

AUGUST 31, 2022

Product analytics and innovation According to CEO and Founder of Improvides, Nick Skillicorn , innovation is turning an idea into a solution that adds value from a customer’s perspective. Special thanks to Tremis Skeete, Executive Editor at Product Coalition for the valuable input which contributed to the editing of this article.

Analytic Tools 109

Analytic Tools Data Visualization Certifications Product Management 109

Daniel Elizalde IoT Blog

AUGUST 28, 2017

IoT Shop Talk features in-depth conversations with product leaders on what it takes to build great IoT products…all from a Product Management perspective. In this edition of IoT Shop Talk, I’m talking with Paul Jauregui, VP of Marketing at Praetorian. Welcome to IoT Shop Talk, a new series at TechProductManagement.

Marketing 109

Marketing Product Management Product Manager Management 109

The Product Coalition

JANUARY 11, 2023

Product managers, in particular, benefit from success because the rest of the product team tends to take on the product manager’s perspective, confidence, and positivity. Still, they can’t live in the past and let past decisions they wouldn’t change affect their current perspective.

Product Management 143

Product Management Product Manager Weak Development Team Management 143

Intercom, Inc.

JUNE 7, 2019

They can edit with confidence” This means that our site is extremely resilient to changes in our CMS—an author would find it very difficult to "break" the site for customers by making risky changes. They can edit with confidence. We'll be open sourcing this codegen soon. — Steven Petryk ??

Customer Experience 159

Customer Experience Engineering Analytic Tools Branding 159

The Product Coalition

JANUARY 4, 2021

which basically argues for letting go of preconceived notions and approaching the job with a fresh perspective. How to kick-off a new year (Product Leader edition) was originally published in Product Coalition on Medium, where people are continuing the conversation by highlighting and responding to this story.

Travel 154

Travel Framework Customer Experience Books 154

Product Innovation Educators

MARCH 27, 2023

They bring in diverse perspectives from manufacturing, sales, and marketing, and consider those perspectives against established criteria like time to market or significance of the problem being solved. They don’t have enough resources for all the projects and really have to prioritize.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Sequent Learning

JANUARY 21, 2020

The first and second editions of The Product Manager’s Desk Reference has been a faithful companion to tens of thousands of product managers around the world. I’m refreshing the book for a 3rd edition that will be released in about a year. Hence, you’re going back and forth; almost like you’re editing a book.

Framework 78

Framework Product Management Product Manager Management 78

Intercom, Inc.

JANUARY 14, 2019

The Intercom marketing team is made up of a diverse group of individuals with distinct backgrounds and perspectives that inform our work. We’re a team of lifelong learners, always gathering the perspectives of others to help inform the way we go about our daily work.

Books 150

Books Technical Review Marketing User Testing 150

Intercom, Inc.

JUNE 28, 2021

Finding perspective. As our fellow Intercomrade Sam Stocker puts it in our special Pride edition of the Inside Intercom podcast: “Our community is resilient. After a monumentally challenging year, we’re keeping a few things top of mind during Pride. I’ve definitely learned resiliency is number one here.

Education 223

Education Events Naming Positioning 223

The Product Coalition

JULY 28, 2022

Nimble young businesses, who live by the Lean Startup approach of building, measuring, and learning, move from nothing to a product customers love in what appears, from an established company perspective at least, virtually no time. Startups practice the lean methodology to avoid spending time on things that won’t deliver value.

Data Visualization 112

Data Visualization Startups Customer Experience User Testing 112

Intercom, Inc.

JULY 2, 2020

But if you really get into understanding your customer’s perspectives and what they’re trying to achieve, then renewal should not be a huge milestone in the conversation.”. You can also read a full transcript of the interview which has been lightly edited for clarity. And that 10th time might be the renewal.

User Testing 253

User Testing Customer Feedback Customer Experience Research Software 253

nulab

SEPTEMBER 9, 2020

For example, the way a shopper makes their way to the checkout on an e-commerce website: from a business perspective, ensuring they can make it to that point seamlessly without them getting frustrated and leaving is good sense. The flow may change over time as your website develops, so make sure it’s easily editable.

Customer Feedback 89

Customer Feedback User Testing Feedback Software Customer Experience 89

ProductPlan

OCTOBER 1, 2020

But it’s often well worth it when you get back to work with a fresh perspective and new ideas. The 2020 edition is a virtual, one-day event. If you can’t wait for the 2021 edition, there’s also a grab-bag of quality on-demand webinars featuring subjects like maintaining velocity at scale, Agile metrics, and continuous delivery.

Research Software 89

Research Software Onboarding KPIs Technical Review Agile 89

Intercom, Inc.

SEPTEMBER 10, 2020

Now, as a senior lecturer at Harvard Business School and a VC with Stage 2 Capital , Mark is leaning to the quant once more, identifying a more data-driven perspective on the questions of when to scale and how fast. . You can also read a full transcript of the interview which has been lightly edited for clarity.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Data Visualization 226

The Product Coalition

FEBRUARY 14, 2023

They look something like this snippet: an example KPI tree from this post This blog post by Petra Willle and Shaun Russell explains KPI trees from a product metrics perspective and is a good read. Special thanks to Tremis Skeete, Executive Editor at Product Coalition for the valuable input which contributed to the editing of this article.

Data Visualization 142

Data Visualization Customer Feedback KPI Customer Experience 142

Intercom, Inc.

AUGUST 27, 2020

Today the subscription management platform is helping industry powerhouses across the Fortune 500, including Ford, Caterpillar, and Thermo Fisher, shift their perspective from transactions to relationships. You can also read a full transcript of the interview which has been lightly edited for clarity. Over the last 7.5

Data Visualization 211

Data Visualization Reporting Tools Research Software Customer Feedback 211

The Product Coalition

MARCH 14, 2023

In this article, we will discuss lean product development from a non-technical perspective. Special thanks to Tremis Skeete, Executive Editor at Product Coalition for the valuable input which contributed to the editing of this article. What is Lean Product Development?

User Testing 112

User Testing Feedback Software Product Research Development 112

The Product Coalition

OCTOBER 26, 2020

In the first edition of Marty Cagan’s book ‘Inspired’, he said that for a product to succeed it must be valuable, usable, and feasible. It is only in the second edition (released in December 2017) that he added also ‘business viable’. It is very tangible and easy to discuss.

User Testing 127

User Testing Definition CTO Product Research 127

The Product Coalition

AUGUST 11, 2022

Wendy Chang, a judge of the LA Superior Court, also speaks of the discrepancy between the legality and humanity perspectives: “Legal issues sometimes lead to irreversible consequences, especially in areas like immigration. We will find ourselves alienated, discounted, and frustrated because the AI system is not able to simulate empathy.

Reporting Tools 112

Reporting Tools Research Software Technical Advisors Framework 112

The Product Coalition

JULY 8, 2022

For product developers, completing “things to be done” requires a shift in perspective in regard to how they design a service. I would like to thank Tremis Skeete, Executive Editor at Product Coalition for the valuable recommendations which contributed to the editing of this article.

User Testing 129

User Testing Framework Research Software Customer Experience 129

The Product Coalition

SEPTEMBER 2, 2022

Telling a story about user value will force you to explain the product from your user’s perspective. Think about all the intentional choices you have to make from a strategic, functional, and execution perspective. It articulates what they do with the value accrued, how the product fits in their day, and why they will want the product.

Product Strategy 126

Product Strategy Strategy User Testing Weak Development Team 126

Mind the Product

JULY 3, 2019

Jack understands the problem from the users’ perspective and arranges to meet the customers in person to talk about the problem. The post ProductTank, the Black Mirror Edition by Amie-Rose Long appeared first on Mind the Product. At the point Jack joins, Tiny Tech has gone three years without releasing any upgrades.

Customer Experience 126

Customer Experience Naming User Experience Product Management 126

CardBoard

AUGUST 7, 2023

Definition of a User Story A user story is a simple, concise description of a feature told from the perspective of the person who desires the new capability, usually a user or customer of the system. Avoid technical jargon and focus on the user’s perspective. They help us keep our focus where it should be: on the user.

User Testing 52

User Testing Agile Customer Experience Customer Feedback 52

The Product Coalition

JULY 21, 2022

The product visualization evolves from small, hard-to-view images to various images from many perspectives. Special thanks to Tremis Skeete, Executive Editor at Product Coalition for the valuable input which contributed to the editing of this article.

Reporting Tools 150

Reporting Tools Artificial Inteligence Data Visualization Wireless 150

Intercom, Inc.

AUGUST 18, 2022

Discuss ideas and get feedback from other engineers with different perspectives and backgrounds. What follows is a lightly edited transcript of the episode. “I didn’t get feedback, I didn’t get in conversations with other people: with other engineers, with other perspectives, other backgrounds.

Engineering 204

Engineering Software Review Technical Review User Testing 204

The Product Coalition

MARCH 7, 2023

As product managers, we may feel like we’re asking simple questions about a person’s behaviors with a piece of software, but from the interviewee’s perspective, someone they’ve never met is asking them very detailed questions about what they do and how they do it. User interviews can sometimes be a weird experience.

User Testing 123

User Testing Customer Feedback Customer Experience Data Visualization 123

Userpilot

DECEMBER 18, 2022

For example, PMs and PMMs can automate a chunk of their manual tasks such as PRD writing, basic content creation, image generation, video editing, real-time sales assistance, etc. In the 2022 edition of Product Trends , we didn’t see so many PMs mention AI and automation of menial tasks as the key trends for the upcoming year.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

The Product Cafe

JUNE 16, 2023

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, and more. Hello, all you product-loving folks! ☕ Thanks for reading ProductCafé Newsletter ☕️! Subscribe for free to receive new posts and support my work. Here's a secret!

Product Management 52

Product Management Product Manager Vision Management 52