ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
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Userpilot
SEPTEMBER 2, 2022
When it comes to choosing a customer education platform, there are so many options to pick from. In this article, we’ll look at various customer training tools available on the market. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals.
The Product Coalition
MARCH 6, 2019
It might be complemented with a general customer support center, however a dedicated account manager for each of 10K clients is not an option. #3 3 Onboarding B2B products might need to be deployed as its own mini-project for each enterprise client. B2C products on the other hand do not require dedicated hand-holding.
ProductPlan
AUGUST 1, 2019
Building out a robust and effective onboarding program is critical to fostering customer loyalty as it provides the right amount of education, support, and prompting to get new users engaged and realizing the full value proposition as quickly as possible.
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