Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

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Mironov Consulting

NOVEMBER 10, 2016

As noted in my last post , Sales and Marketing often wonder whether Engineering is sufficiently motivated and engaged. Motivation and engagement look different on the tech side of the room: the outbound team often can’t tell whether Engineering is emotionally engaged. Some Engineering teams are unmotivated, though.

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The Product Coalition

MARCH 11, 2020

NAVIGATING THE NATURAL TENSION AMONG STAKEHOLDERS This is the first in a series on product roadmaps. The first post describes why roadmaps matter and who relies upon them. The roadmap is much more than a directive document that tells teams what to do by when. Battleground The product roadmap. Sales Engineering?—?How

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Roadmap Weak Development Team User Friction Document 78

Mind the Product

MARCH 26, 2020

What does it take for an engineer to become a product manager? If you’re considering changing from engineer to product manager , you’re not alone. You go beyond developing a solution and like to be involved in the definition of the solution itself, giving your perspective and suggesting appropriate changes. Learning the Basics.

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Engineering Research Software Product Management Product Manager 128

Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

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Research Software Weak Development Team Reporting Tools Customer Communications 291

Ronke PM

MARCH 26, 2024

These leaders understand that bringing effective products, solutions, and services to market requires consensus building and engaging cross-functional teams in the journey. After all, the partner teams build products, not the product manager alone. We just execute differently, and sometimes we have a bad day or week.

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Weak Development Team User Testing Product Management Product Manager 59

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.    Lately, I’m calling this permission to stay focused.

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The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Product dark periods are when a product team’s commitment and culture are tested. Developers will be knocking out cards. The dark periods are challenging.

Customer Experience 115

Customer Experience Weak Development Team User Testing Customer Feedback 115

Mind the Product

FEBRUARY 15, 2018

Much has been written about the process of creating product roadmaps, not least the six great articles written by my own team. I believe the actions of a product leader all too often are the root cause of a “bad” roadmap. I would define a good roadmap as one that the team understands and feels ownership over.

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Roadmap Weak Development Team Leadership Research Software 166

The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

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Weak Development Team Software Review Technical Review Onboarding KPIs 149

Product Management University

MARCH 5, 2024

In other words, the agile development process is redefining what we call product management. Go Upstream One of the biggest culprits of poor agile execution is the lack of clear value targets that start with product planning and ripple their way into UX design and development. Here are a few pointers.

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Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Managers oversee their team members’ work and career development.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Product Warrior

MARCH 9, 2023

Unfortunately, without anything better, many product leaders rely on the product roadmap to demonstrate their strategy. What happens when you show a senior leader a roadmap? Product leaders need to create confidence by using the value drivers of their product strategy to frame the roadmap - or in some cases replace it.

Product Strategy 52

Product Strategy Roadmap Onboarding KPIs Strategy 52

Product Warrior

MARCH 9, 2023

Unfortunately, without anything better, many product leaders rely on the product roadmap to demonstrate their strategy. What happens when you show a senior leader a roadmap? Product leaders need to create confidence by using the value drivers of their product strategy to frame the roadmap - or in some cases replace it.

Product Strategy 52

Product Strategy Roadmap Onboarding KPIs Strategy 52

People-First Product Leadership

DECEMBER 20, 2023

Part 3 brings together the Product specific Vision, Roadmap and Goals. Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. Not every Product team in every company has a vision.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

The Product Coalition

FEBRUARY 12, 2024

As a result, the team struggled with how to prepare. I made it no longer than three minutes into the presentation and got this subtle feeling that the team was unprepared. Yeah, I was seemingly in a bad mood. The team was shutting down. I apologized to the team and said we would pick it up next week.

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Technical Review User Testing Product Research Customer Feedback 116

Product Warrior

DECEMBER 7, 2022

It is filled with complexities, so strategy must share the direct impact designers, engineers, and product managers' software is going to have. To do this, we need to understand which decisions underperform rapidly and then course correct. Using the Product VCP I align stakeholders, underpin decisions and empower teams.

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Weak Development Team Product Strategy Strategy Feedback Software 52

BrainMates

AUGUST 22, 2019

Don’t tolerate bad management if it’s making you miserable. The number one thing I see that undermines product and engineering teams’ success is senior executives who help too much,” adds Rich. Often, those executive interrupts are the top reason for roadmap slips.”. This is a great division of labour.

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Weak Development Team User Testing Product Management Product Manager 77

Roman Pichler

FEBRUARY 11, 2020

If the teams developing the different apps all created their own user-interface layers, there would be considerable code duplication, added development costs, and increased development time. After all, a platform exists to help teams build better products faster and cheaper. Assign a Platform Owner.

Feedback Software 252

Feedback Software Software Review Technical Review Customer Experience 252

Alchemer Mobile

NOVEMBER 9, 2022

My team is too small. Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. Limited team bandwidth. The three most common challenges include: I have too many responsibilities. I don’t have enough time in my day.

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User Testing Feedback Software Technical Review Research Software 246

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem. I’m exaggerating, of course.

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Software Developers Software Development Reporting Tools Software Review 96

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

The Product Coalition

FEBRUARY 21, 2020

Every software team out there uses some sort of planning system or tool to do product roadmaps and sprint plans, and yet many are unhappy with the tools, or frustrated at the lack of getting things done, or getting “pointless” things done, and the list goes on. What do the product roadmapping or planning tools offer us?

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ProductPlan

JUNE 11, 2019

An outcome-based roadmap sounds like a good idea. Instead of a long list of context-free features and enhancements the roadmap is constructed to accomplish specific goals critical to the success of the business. The Problem With Outcome-Based Roadmaps. But it is greatly diminished when folks are betting on unrealistic results.

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Roadmap Weak Development Team User Testing Product Research 85

Userpilot

AUGUST 21, 2023

Product managers often work in cross-functional teams and bridge the gap between multiple departments. Product managers need to put themselves in the shoes of company executives, other team members, and of course end users so a strong affinity for empathy will go a long way. What qualities do you look for in a strong product team?

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User Testing Research Software Feedback Software Product Research 83

The Product Coalition

MARCH 8, 2024

Think of digital transformation strategies as your roadmap to success in the digital age. In simple words, a digital transformation strategy is a thorough plan for utilizing digital technologies to enhance the physical components of your company, including engineering, production, and service.

Enterprise 124

Enterprise Research Software Feedback Software Strategy 124

The Product Coalition

MARCH 28, 2022

I think one of the ways to minimize the chance of this happening is to have an always on routine of talking to customers e.g. standing time to talk to customers that almost gets backed into the operating rhythm of the team. I think it makes sense to hear that opinion and factor that into the product development process. Of course?—?the

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The Product Coalition

MARCH 18, 2022

Given that we have finite engineering and product resources, what is the path forward?” Should they/you evolve the features of the core value prop for existing customers or invest in and develop new value props and features for new, adjacent customer segments? Perhaps the sales team isn’t trained adequately.

Customer Experience 191

Customer Experience Onboarding KPIs User Testing Customer Feedback 191

Mironov Consulting

DECEMBER 31, 2017

I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. Each functional group has its own product priorities, so each wants a different roadmap. Just sign here.”)

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

ProductPlan

AUGUST 4, 2020

In my opinion, the definition of an MVP is often misunderstood, and I’ve seen entrepreneurs and product teams misinterpret it with unfortunate results. First, a shout out to Frank Robinson , a fellow product development pro in Santa Barbara who coined the term “MVP” about 20 years ago.

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Weak Development Team Product Research User Testing Differentiation 126

Product Innovation Educators

APRIL 22, 2019

Product roadmaps are frequently used badly, almost as handcuffs for product managers. A year ago we explored roadmaps and how they should be used with Bruce McCarthy. At the time, he had recently co-authored the book, Product Roadmaps Relaunched: How to Set Direction while Embracing Uncertainty. Who the roadmap is for.

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Roadmap Weak Development Team Vision Books 82

Userpilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. TL;DR An over-engineered product is more complex than it should be and it solves problems that don’t exist. Low feature adoption is one of the symptoms of over-engineering.

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Feedback Software Analytic Tools Research Software User Testing 91

Mind the Product

OCTOBER 16, 2017

Another growing trend is to hire offshore talent to fill those critical engineering roles which cannot be filled quickly enough here and, perhaps more importantly, is significantly cheaper. One of the biggest challenges of offshore development is of course is the time difference, but this can also be a positive factor.

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Weak Development Team Development Product Management Product Manager 80

DISQO

JUNE 30, 2017

When you look at your roadmap, how confident are you that the products and features on it will be successful? Furthermore, how confident are you that there aren’t better opportunities that you may be missing out on as a result of focusing only on what’s on your roadmap? Below are four lessons I learned from them.

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Weak Development Team Product Research User Testing Customer Feedback 53

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Research Software 87

Research Software Analytic Tools Feedback Software User Testing 87

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

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Feedback Software Research Software Customer Experience User Testing 206

Mind the Product

FEBRUARY 20, 2020

Ultimately, your resume should itself signal that you have the skills required to be a successful product manager on any team. As a hiring manager, I want to hire great storytellers, s o the team can work towards a unified vision. . I could use this same sentence for a product, scrum master, or engineering manager role.

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Data Visualization Weak Development Team User Testing Product Research 151