Userpilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Introduce new features to existing customers with in-app banners.

Customer Experience 73

Customer Experience Customer Feedback Feedback Software Analytic Tools 73

Userpilot

OCTOBER 11, 2022

In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. This article discusses what an engagement loop is, why it matters to your growth, and how to use plug-and-play engagement software to create sticky loops. Increase product stickiness.

Feedback Software 77

Feedback Software Analytic Tools User Testing Customer Experience 77

UX Studio

JUNE 15, 2022

This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. ” Traditional digital platforms and AI have merged to further enhance the learning and teaching experience – but let’s explore this in more detail. UX research in education.

Education 75

Education Research Software Feedback Software User Testing 75

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ Next, use contextual in-app tips and guidance to remove friction from the product and smoothen the path to adoption. Storytelling is a powerful tool in the emotional design toolset.

User Testing 83

User Testing Customer Experience Feedback Software Customer Feedback 83

Userpilot

MARCH 10, 2022

Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Secondary onboarding with personalized in-app messages helps drive feature adoption at different stages of the user journey. What is user retention in SaaS? Why is user retention important?

Feedback Software 92

Feedback Software Analytic Tools Customer Experience Customer Feedback 92

Mind the Product

MAY 5, 2020

Integrating product, development and UX effectively. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services.

Product Research 127

Product Research Feedback Software Technical Review Entertainment 127

Usersnap

APRIL 15, 2020

He joined the Feedback Tribe ‘s slack group yesterday for a round of Ask Me Anything. I had a situation where a client wouldn’t spend $10K to fix an obvious UX issue because the budget was tight as the fiscal year was closing and the corporate parent was trying to make their predicted number. Jeff Bezos would never do that.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Mind the Product

APRIL 6, 2021

Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages.

Product Research 118

Product Research User Testing Research Software Customer Experience 118

Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. Another example is project management software and other SaaS products.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. Hence, at UX studio, we want to make sure the recommendations we make are based on solid grounds and research. Get in touch with UX studio and let’s discuss how we can do for you. .

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

UX Studio

JANUARY 30, 2018

Gamification in UX predates what we thought of as its beginnings. UX” falls in the same category, as Donald Norman mentioned the term “user experience” for the first time in 1993 (when he changed his title from User Interface Architect to User Experience Architect). So why still treat the subject gamification in UX? Not really.

UX 61

UX Customer Experience Feedback Software Systems Review 61

The Product Coalition

AUGUST 10, 2021

In the beginning it was entertaining, but now just seems a waste of time. When Fin came around, he was charming, nice and entertaining. But not all elements of UX hold the same amount of criticality when making a Product friendly. But friendly does not only mean UX. Do you like Anise? Do you still like Fin?

Customer Experience 157

Customer Experience User Testing Customer Feedback Feedback Software 157

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? It might sound like a new match in the UX design world. We, at UX studio , collected three methods that provide more insights than general AB testing. We also gathered some tips from around the web to help you implement testing UX copy into your user experience research processes like a pro.

User Testing 110

User Testing Product Research Testing UX 110

Centercode

APRIL 11, 2019

In our interview with Jason Arbon , CEO of Test.ai, we dive deeper into the future of testing and how people running tests can adapt to imminent technological changes. Jason : Yes, AI-powered test automation will perform the majority of software testing in the near future. It will generate movies to entertain us.

User Testing 64

User Testing Feedback Software Product Research Testing 64

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Read on to learn more about using technology to drive customer engagement and retention. Customer engagement technology is a technological innovation that helps businesses engage customers more effectively.

Analytic Tools 94

Analytic Tools Feedback Software Customer Communications Customer Experience 94

Userzoom

JANUARY 7, 2020

We need to drive engagement, keep up with new technology and compete with other sites. Lastly, you’d follow up with your users to get feedback and ensure they remember the feature is there. Moving on from Prosci, you probably want to run this through another cycle; taking the user feedback and implementing some improvements.

User Testing 93

User Testing Customer Feedback Customer Experience Research Software 93

The Product Coalition

MAY 21, 2020

In a nutshell, product design encompasses the process of creating a product, from understanding the problem to creating a solution. Here we’ll go over the history of Product Design, the fundamental elements of good UX, and a who’s who of the design team. Now, we can use it to describe both hardware and software design.

User Testing 78

User Testing Research Software Data Visualization Feedback Software 78

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Training content can consist of written resources, tutorial videos , or in-app guidance through UI elements. Offer continuous customer education with an in-app resource center.

Feedback Software 88

Feedback Software Analytic Tools Reporting Tools Data Visualization 88

Mind the Product

MARCH 17, 2020

She’s author of Build Better Products: a Modern Approach to Building Successful User-Centered Products ( US / UK ), the funniest trove of practical advice we’ve come across, as well as UX for Lean Startups ( US / UK ), which we didn’t have time to read before our chat. Quote of the Episode. Building better products.

Product Research 37

Product Research Research Software Feedback Software Customer Experience 37

UX Planet

FEBRUARY 21, 2024

I’m sharing my insights and surprising parallels that I encountered during the courses on Systemic Design and Designing Resilient Regenerative Systems. It was a really insightful and encouraging journey through complex systems! Systemic design I’ll not go into details on what systemic design is.

Research Software 83

Research Software Feedback Software Government Differentiation 83

The Product Coalition

AUGUST 4, 2022

In developing live streaming digital solutions for years, we’ve collected quite a massive of valuable insights, industry challenges, app feature trends, and development key points that will help you pave the way to building a demanded high-quality streaming platform. Its market share is projected to reach $534.37

Feedback Software 119

Feedback Software Technical Review Weak Development Team User Testing 119

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. In this article, we’ll break down exactly the tools , techniques, and tactics you can leverage in your product. What is onboarding UX?

Onboarding KPIs 89

Onboarding KPIs Feedback Software UX Data Visualization 89

Mind the Product

FEBRUARY 13, 2018

Social , satisfying curiosity or providing social interaction and entertainment. For example, the used car platform could offer the data product “Estimating price of used car” to support the decision “Setting a selling price”. Include a Feedback Loop for a Long-Term Value Proposition. Setting up Your Data Product Team.

Data Visualization 92

Data Visualization Product Research User Testing Reporting Tools 92

Mind the Product

DECEMBER 29, 2016

Ron is someone who knows how to “make software development hum” and has an “an eye for what keeps teams from achieving clarity out of chaos”. Practical Advice on Tools and Methodologies. It’s a hands on guide that looks at what tools Janna has used or still uses with tips on which to use for different product management tasks.

Technical Cofounder 110

Technical Cofounder Data Visualization Feedback Software User Testing 110

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. Improv gave me those tools I needed to get along in daily life. Short on time?

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

Userpilot

MARCH 15, 2021

In this article, we’ve compiled all the best tools you need to boost customer engagement and categorized them according to the user behavior metrics outlined in the AARRR framework. They’re looking to be entertained.” To harness the incredible value of product-led growth, you need to have the right engagement tools.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 79

Balsamiq

DECEMBER 11, 2017

Amy served as the instructional designer and content author and Joe worked as a developer and UX specialist. Entertain fantastically bad ideas with your team mates. As a team collaboration tool: One of the ways this small team maintains a good work-life balance is by being flexible about our hours and work location.

User Testing 75

User Testing Weak Development Team Product Research Feedback Software 75

Userpilot

MAY 23, 2022

The more your users stick to the happy path UX, the more they’ll see the value in your product and want to stay around. You can make this happen by optimizing the UX for unhappy paths within your product. Besides your error message, use clear CTAs to direct users to possible solutions. What is a happy path in UX?

Feedback Software 95

Feedback Software Analytic Tools UX User Testing 95

UX Studio

MARCH 13, 2023

I have been learning about self-awareness and the importance of mental health over the past 10 years, but I hardly used mobile apps or such to support my mental state. How did the digital world reshape our self-care routines and habits since the pandemic and what are the responsibilities of UX professionals in this?

Research Software 83

Research Software Feedback Software Reporting Tools Onboarding KPIs 83

ProductPlan

MARCH 28, 2019

UX issues may be overlooked, business concerns might be missed, customer relationships can suffer, and the rest of the team will be forced to scramble and pick up the slack. Are you providing constructive feedback and praise? Today’s article is all about product management turnover, what causes it, and how to prevent it.

Product Management 83

Product Management Product Manager Weak Development Team Technical Review 83

Userpilot

SEPTEMBER 16, 2021

Gamification strategies can be used to generate traffic and conversions from existing software products. A gamification strategy is the process of taking an existing software and using gaming techniques to motivate user participation. Tying a specific emotional state to your software can strengthen these habits.

Research Software 52

Research Software Feedback Software Onboarding KPIs Customer Experience 52

Userpilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? So even if you have a household brand that goes back to the times before SaaS was cool (1997), marketing is a must. Obviously, as a SaaS business, you don’t want to waste money on outdoor advertising or ineffective display/ social media ads. In-app marketing.

Feedback Software 84

Feedback Software Research Software Customer Experience User Testing 84

Balsamiq

DECEMBER 11, 2017

Amy served as the instructional designer and content author and Joe worked as a developer and UX specialist. Entertain fantastically bad ideas with your team mates. As a team collaboration tool: One of the ways this small team maintains a good work-life balance is by being flexible about our hours and work location.

User Testing 40

User Testing Weak Development Team Product Research Feedback Software 40

UX Studio

MAY 8, 2019

Those who perceive the world in a new way, find hidden patterns, make connections between seemingly unrelated phenomena and generate solutions will always remain competitive in our dynamic world. This article will uncover best website, app and blog design examples for you. UX folio – The portfolio website to inspire your own website.

Research Software 87

Research Software Feedback Software UX Travel 87

UX Studio

JULY 31, 2018

We don’t know what kids want, like, expect or think, says Kid UX Designer Sabine Idler. Designing a good children’s app is more than just dumbing down adult concepts.” (Tanya Unger) The essence of designing a successful product for them lies in understanding their differences from and similarities to adults.

UX 107

UX Product Research Feedback Software User Testing 107

Userpilot

JANUARY 24, 2023

TL;DR Gamification increases customer engagement by making your product more entertaining, creating a sense of friendly competition, and rewarding behaviors that you’d like users to repeat. What is SaaS gamification? SaaS gamification is a strategy for keeping users engaged and encouraging repeated use of the product.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94