Andrew Chen

DECEMBER 26, 2018

In the spirit of trying something new, I decided to take all of my 2018 essays and turn it into an ebook PDF that you can read at your own leisure. It’s over 50 pages, includes all my essays, and alongside 200 slides in decks I published this year, you should have more than enough content to read through for a while.

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Amplitude

AUGUST 31, 2018

When we talk growth, we’re talking about rapid, scalable user acquisition through superior products that keep customers coming back. At Amplify this October, we’re proud to host the leading authorities on growth—familiar names who have launched products and tailored customer experiences for some of the biggest players in tech today.

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Andrew Chen

NOVEMBER 15, 2021

Let me set it up in a few bullets: Many of tech industry’s most valuable products — Slack, Zoom, Instagram, Twitch, YouTube, and others — are at their core products that connect people to each other. These frameworks are targeted at teams building new products, first and foremost. I hope you enjoy it!

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Andrew Chen

DECEMBER 10, 2018

Get this deck as a PDF, plus new updates and essays in the future by subscribing to my newsletter. Above: New technology has always captivated consumers! Dear readers, I’m often asked- so what kind of startups are you investing in at Andreessen Horowitz? My investing thesis. Technology changes, but people stay the same.

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Andrew Chen

DECEMBER 10, 2018

Get this deck as a PDF, plus new updates and essays in the future by subscribing to my newsletter. Above: New technology has always captivated consumers! Dear readers, I’m often asked- so what kind of startups are you investing in at Andreessen Horowitz? My investing thesis. Technology changes, but people stay the same.

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Brian Balfour

JANUARY 12, 2017

Quick note: We recently announced the next Growth Series , an 8-week program for designed for experienced practitioners in growth (past participants came from Dropbox, Google, LinkedIn, Evernote, Airbnb, Soundcloud, Facebook, and many other companies). If we don’t, our product’s growth will inevitably stall at some point in time.

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Andrew Chen

JULY 10, 2018

Airbnb, Lime, Uber, Lyft, Instacart, etc. To lead off this list, my colleague @jeff_jordan has an awesome preso that covers everything from the marketplace “wheel” – network effects, and how they’re different than ecommerce products. The current generation of marketplace startups has been incredibly successful.

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Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. I’ve had folks over to 1455 Market St, the headquarters of Uber, and I’ve reciprocated with visits to the Airbnb offices too. It’s fantastic, and I hope you enjoy it.

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Andrew Chen

AUGUST 21, 2023

This wave of startups promised creators that they could help them better monetize their audience on social media if they only promoted their products. Initially, these started almost as “tip jars” but over the years, many, many creative products have been tried, spanning e-commerce to newsletters to Q&A, and more.

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Andrew Chen

NOVEMBER 26, 2018

[Dear readers, this essay is on the future of marketplaces. In this essay, we argue that a breakthrough is on its way: While the first phase of the internet has been about creating marketplaces for goods, the next phase will be about reinventing the service economy. Is there still room for marketplace startups to innovate?

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Andrew Chen

NOVEMBER 1, 2021

In this essay, I’ll aim to answer this critical question — how do you hire a Head of Growth — using parts of framework from my upcoming first book, The Cold Start Problem. Many startups fall in this category, and there are unique growth challenges when getting these types of products off the ground.

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Andrew Chen

SEPTEMBER 4, 2018

Why offline products are so compelling for acquiring customers. High frequency versus episodic usage products. Network effects and why different products’ network effects are different from each other. Why Google measures many short sessions, versus other products focus on long sessions. Hope you enjoy it!

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Intercom, Inc.

DECEMBER 16, 2021

In the last decade, he’s written hundreds of essays on growth, and yet, there has been a burning question in his mind. Well, the quest for that answer led him to write The Cold Start Problem: Using Network Effects to Scale Your Product. Products powered by network effects generally follow some kind of an S curve.

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Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. I’ve had folks over to 1455 Market St, the headquarters of Uber, and I’ve reciprocated with visits to the Airbnb offices too. It’s fantastic, and I hope you enjoy it.

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Andrew Chen

JANUARY 9, 2020

In the interim, I’ve stayed pretty active on Twitter, writing tweetstorms that sometimes turn themselves into essays on here. For a quick summary of the essays that did make it onto here, including a couple guest collaborations, here’s an easy set of links: The Passion Economy (guest essay by Li Jin, a16z).

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Andrew Chen

JANUARY 9, 2020

In the interim, I’ve stayed pretty active on Twitter, writing tweetstorms that sometimes turn themselves into essays on here. For a quick summary of the essays that did make it onto here, including a couple guest collaborations, here’s an easy set of links: The Passion Economy (guest essay by Li Jin, a16z).

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Andrew Chen

DECEMBER 13, 2018

I recently did a podcast with Ryan Hoover, co-founder of Product Hunt and my sister Ada Chen Rekhi, previously SVP Marketing at Survey Monkey – here’s what we talk about: The network effects that makes Silicon Valley what it is. Big companies versus small ones. Personal life OKRs. If you like the podcast, you can subscribe here.

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Startups Customer Experience User Testing Product Research 79

Andrew Chen

DECEMBER 13, 2018

I recently did a podcast with Ryan Hoover, co-founder of Product Hunt and my sister Ada Chen Rekhi, previously SVP Marketing at Survey Monkey – here’s what we talk about: The network effects that makes Silicon Valley what it is. Big companies versus small ones. Personal life OKRs. If you like the podcast, you can subscribe here.

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Intercom, Inc.

JANUARY 14, 2020

With only our Support team available as product experts, our sales reps relied heavily on them, and whatever product knowledge the reps already had, to troubleshoot customers’ problems. We oversee onboarding, conduct account reviews, hold product training, and deploy long-term strategies for customer success.

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Intercom, Inc.

JUNE 28, 2018

Shaun Clowes , VP of Product at Metromile. Andrew Chen: The idea is that, especially in pure consumer products, there was a period of time where we had address book importers: you got an invite to a product from a friend, and you were like, “Oh my god, what is this? Casey Winters , former growth leader at Pinterest and GrubHub.

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Andrew Chen

NOVEMBER 13, 2018

Dear readers, Building a new growth team is hard. You have to figure out the macro organizational issues – how it fits in with marketing, product, and other functions – as well as the micro, like how to measure the success of these teams. What’s the difference between growth and marketing/product/whatever?

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Intercom, Inc.

JUNE 28, 2018

Shaun Clowes , VP of Product at Metromile. Andrew Chen: The idea is that, especially in pure consumer products, there was a period of time where we had address book importers: you got an invite to a product from a friend, and you were like, “Oh my god, what is this? Casey Winters , former growth leader at Pinterest and GrubHub.

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Andrew Chen

JANUARY 23, 2017

As practitioners in growth, marketing, entrepreneurship, and tech, we’re looking for the edge that’ll give our products a chance to succeed in an extremely competitive and dynamic environment. Technology, products, growth, and marketing don’t exist in a vacuum. 25% off code: WHATSNEXT. First, we have to zoom out.

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Business of Software Conference

JULY 2, 2019

Jane Austin, Director of Product Design, Babylon Health. Jane Austin (Director of Product Design, Babylon Health) – 10 Easy Ways To Irritate Your Design Team from Business of Software Conference. I call this build the right thing and build the thing right. Video, Slides, & Transcript below. Upcoming Events.

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Andrew Chen

NOVEMBER 4, 2019

Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. The essay below argues: “ The Passion Economy.” Users can now build audiences at scale and turn their passions into livelihoods, whether that’s playing video games or producing video content.

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Andrew Chen

NOVEMBER 4, 2019

Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. The essay below argues: “ The Passion Economy.” Users can now build audiences at scale and turn their passions into livelihoods, whether that’s playing video games or producing video content.

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