Mixpanel

MAY 31, 2024

There are many views and hopes when it comes to self-serve analytics—or a broad description of tools and processes that let non-technical team members get data insights for themselves. The answer to unlocking this is an event analytics data model. Of course, you need an event schema on your data to make this all possible.

Data Visualization 40

Data Visualization Analytic Tools Events Reporting Tools 40

Product Talk

DECEMBER 13, 2023

We often hear from people that building an opportunity solution tree is hard work. And perhaps one of the most challenging parts of building opportunity solution trees is defining the outcome that you put at the top. Bluestone Analytics, where Thomas works, offers a range of solutions related to data and analysis.

Data Visualization 249

Data Visualization Analytic Tools Reporting Tools Technical Review 249

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Userpilot

SEPTEMBER 22, 2021

To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available. The right in-app engagement software will help you to increase in-app user engagement.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Intercom, Inc.

AUGUST 12, 2020

Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprecedented volume of enquiries and issues. Sophisticated reporting for valuable insights.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

Userpilot

DECEMBER 20, 2023

Sentiment analysis using machine learning and AI provides valuable insights into customer emotions and opinions, guiding product and service improvements to better meet customer needs. Machine learning enables businesses to respond to customer behaviors with automated events and notifications. See user trend reports with Userpilot.

Artificial Inteligence 88

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 88

Intercom, Inc.

NOVEMBER 26, 2020

Over the course of four weeks, we’ve been exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. This week, we’re looking at how this year’s holiday Present shopping could change retail forever.

Presentation 118

Presentation Reporting Tools Customer Experience Technology 118

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Combining self-service support with full-service support allows users to overcome even the most complex issues.

Analytic Tools 79

Analytic Tools Feedback Software Product Research Data Visualization 79

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. Second, you’ll learn the best tools to use for behavioral analytics. Custom behaviors tracking with events. Create custom events with Userpilot.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Customer Feedback 91

Mixpanel

OCTOBER 15, 2021

Healthcare brands that practice A/B testing and personalization are 5x more likely to report faster growth than those that do not, according to a study by the A/B testing and personalization platform Kameleoon and Forrester Research. Our investments in analytics and optimization solutions are being put to good use.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Healthcare 59

Userpilot

JANUARY 9, 2024

Put it all together in a shareable UX audit report. There are several UX audit tools to consider when looking for options. Here are the 10 usability best practices about key user flows to keep in mind: Communicate system status so users know what is going on. Keep error messages simple and include a constructive solution.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

JUNE 10, 2021

Surely all software companies are familiar with beta testing, but how well do you actually do it? We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process. A feedback-driven example of beta testing.

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Feedback Software User Testing Reporting Tools Data Visualization 122

Userpilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. TL;DR Pendo Free is the free plan offered by a well-known product adoption platform.

Data Visualization 87

Data Visualization Software Review Analytic Tools Feedback Software 87

Revulytics

JULY 12, 2019

For software companies, the influence of words lies in the content created to educate customers on how to make the most of their products. You can leave the unpacking of data to a third-party service that presents the insights of customer usage on an easy-to-read platform. The seeing becomes believing.

Analytic Tools 73

Analytic Tools Data Visualization Reporting Tools Education 73

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results. Live chats – Drift.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Revulytics

AUGUST 28, 2018

On its recent earnings call, Spotify founder Daniel Ek revealed that Metallica is now leveraging data from the streaming music service to localize their performances, tailoring set lists based on the songs most popular among fans in that city. Putting on live, national and global events is expensive.

Data Visualization 80

Data Visualization Events Analytic Tools Reporting Tools 80

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. We then jammed those models into our platform so that customers could access the outputs in many ways.” You also have a mobile app that sends similar messages via push notifications.

Product Research 177

Product Research Data Visualization User Testing Research Software 177

Revulytics

APRIL 17, 2019

Make Sure Your Software Usage Analytics Solution Was Designed For the Job. Most software companies want to know more about how their customers and trial users are engaging with their software. The solution has a name: software usage analytics. The solution has a name: software usage analytics.

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Feedback Software 66

Alchemer Mobile

APRIL 14, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. Technology (media creation, connectivity, etc.). Technology Apps. Music (streaming, broadcasting, etc.). Games (mobile games, gaming studios, etc.).

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Mind the Product

FEBRUARY 14, 2018

Google Analytics as Your Default Platform? It is your obligation to be able to implement an analytic platform, analyze the data and present your findings. It is your obligation to be able to implement an analytic platform, analyze the data and present your findings. Features to Consider. Visualization.

Data Visualization 92

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 92

Userpilot

MAY 27, 2024

Track behavioral data : Use feature tagging and event tracking to analyze product usage. poor customer service) can harm a business’s reputation. Referrals and reviews : Satisfied customers are more likely to recommend the service to others, driving organic growth. Why does customer perception matter?

Feedback Software 91

Feedback Software Analytic Tools User Testing Customer Feedback 91

Userpilot

MARCH 7, 2023

Amplitude is one of the best data analysis solutions to help you make data-driven decisions and grow your business. TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights. Apart from that, Amplitude has been built entirely for product usage data so it’s a better tool for product teams.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. For instance, it could be all users who completed an event or used a feature. Finally, use an analytics tool to generate the cohort analysis reports. More complex use cases normally require multiple reports. What is cohort analysis?

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Userpilot

APRIL 7, 2024

The Aha moment can happen before users even sign up for the tool, like in Loom or Zoom, or quite late afterward, like in Slack. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. That’s where the Aha moment is.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

SEPTEMBER 28, 2022

To improve these metrics, use interactive walkthroughs to guide users to the activation point , use secondary onboarding to boost retention, drive account expansion using modals, analyze NPS feedback to proactively reach out to detractors, and offer in-app self-service support to reduce churn. Mixpanel – for product analytics.

Onboarding KPIs 71

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 71

Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Feedback Software 90

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in. TL;DR Product growth tools are software solutions that elevate your product to be a vehicle for growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Gainsight

JULY 5, 2022

Problem solver with the ability to break complex issues down into manageable components and solutions. To accomplish this, the leader must combine strategy with technical comprehension of data, systems, analytic tools, workflows, and, of course, excellent knowledge of your product or software and all integrated applications. .

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

Gainsight

DECEMBER 19, 2022

For CS teams, this means consolidation or reduction in tools and potentially hiring freezes as well. Now, although this is very much a cause for concern for companies and teams that are not in the best shape financially, it also presents an opportunity. A chance for teams to get creative and “do more with less.”

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Software Review 52

freshtrax

MARCH 17, 2021

In btrax’s first virtual event of the 2021 series, Localizing for the Japanese Market, we invited leading industry experts to share their professional experience launching products in Japan. Eugene Oh provided an outstanding presentation sharing insights from his experience as the [International] Product Marketing Lead at Square.

Reporting Tools 105

Reporting Tools Product Research Research Software User Testing 105

Userpilot

JUNE 2, 2022

B2B SaaS stands for businesses that provide cloud-based software solutions to other businesses. In-app self-service support reduces churn by empowering customers to solve repetitive problems on their own. Userpilot , Mixpanel, and Chartmogul are the top 3 analytics tools. What is B2B SaaS? What are B2B SaaS metrics?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

DECEMBER 8, 2022

Track dead clicks and unveil friction with heatmap tools. Userpilot is best for in-app user performance tracking thanks to its feature tagging and heatmap tools. This pinpoints potential user frustration and present bugs. In SaaS, it helps determine the proper length of landing pages that describe features and solutions.

Analytic Tools 90

Analytic Tools Data Visualization User Testing Customer Feedback 90

Mixpanel

JANUARY 14, 2019

Segmentation has been our most heavily used report since its release in late 2011, and until recently, it was the report that greeted users when they logged in. Retiring the report is a bittersweet moment for many of us here, but a necessary step to deliver more advanced analytics capabilities to our customers.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Customer Feedback 45

Usersnap

SEPTEMBER 12, 2023

A pricing survey is a research method using surveys to obtain information that will drive your pricing and packaging decisions for your product or service. The goal of the research is to optimize the price range of a product or service that helps companies to meet their strategic goals, such as maximizing revenue or market share.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. 2021 Achieving Customer Amazement survey report. They love being informed.” Shep: Sure.

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Reporting Tools Customer Experience Airlines Technical Review 145