Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Time was of the essence, and our message to the CS community would be key.

Events 88

Events Feedback Software Technical Review Systems Review 88

Revulytics

AUGUST 28, 2018

Metallica’s data-driven, customer-centric approach can be applied to pretty much any industry that seeks to further engage its users through more relevant and meaningful virtual and in-person events. Putting on live, national and global events is expensive. The same strategy can also be applied for digital events like webinars.

Data Visualization 80

Data Visualization Events Analytic Tools Reporting Tools 80

Product Talk

JANUARY 18, 2023

Product people naturally want to solve any problems they’re presented with. This simple opportunity solution tree captures how Helena was thinking about messaging at the beginning of this process. At that time, Helena made the conscious choice not to build a full-fledged messaging system within the platform.

Feedback Software 220

Feedback Software Product Research Customer Experience User Testing 220

freshtrax

FEBRUARY 28, 2024

In 2009 a Kit Kat marketing campaign and collaboration with Japan Post was launched with special packaging that allowed the sender to write a message on the chocolate similar to a postcard. Today a small space to write a message is present on nearly all, if not all, of the packaging on Japanese Kit Kats as can be seen in the ad below.

Marketing 111

Marketing Branding Messaging Positioning 111

Intercom, Inc.

MARCH 7, 2022

Present tailored content with conditional branching in bots. Updated outbound messaging CSV reports for streamlined messaging data. Our updated outbound messaging CSV reports make it easier for you to uncover valuable insights into how your messages are performing. Show CCDAs in bot messages.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

ProductPlan

OCTOBER 10, 2019

As a product manager who now sits on the other side of the table as an executive, I’ve had lots of experience both presenting executive-facing roadmaps and receiving those presentations. I understand how much thought (and possibly anxiety) goes into these roadmap presentations. How to Present Your Executive Roadmap.

Presentation 61

Presentation Roadmap Data Visualization Technical Review 61

Innovatemap

OCTOBER 25, 2023

For the second consecutive year, the city dedicated an entire week to host more than 400 events, each focusing on tech innovation and advancement. Presented by a16z , New York Tech Week is more than just a series of tech-related events. For Innovatemap, New York Tech Week isn’t just another event on the calendar.

Customer Feedback 52

Customer Feedback Feedback Software User Testing Advertising 52

Intercom, Inc.

JANUARY 24, 2023

Users have rising expectations for premium-grade messaging software, similar to the apps they use every day: Whatsapp, Messages, and Slack. Our major virtual launch event, New at Intercom, was six months away at the time. First, build the foundations in time for the event. It’s critical we re-invest in it.

Vision 118

Vision Feedback Software Customer Experience User Testing 118

Alchemer Mobile

APRIL 14, 2021

Their survey response rate was 11%, slightly lower than the macro average of 16%—but when surveys were presented with a Note, response rate went up to 71% (macro average 60%). They also had a high inbound message response rate of 77% compared to the macro average of 72%. But while few in number, their surveys were successful.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Userpilot

FEBRUARY 29, 2024

Kissmetrics is a product analytics tool primarily focusing on event analytics. Kissmetrics – best customer analytics tool for funnel charts Kissmetrics is a cloud-based customer engagement solution primarily focusing on event analytics. Starts at Silver’s $199/month.) Starts at Plus’ $32/month billed annually.)

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

JUNE 26, 2019

There’s a lot of content and advice about giving presentations out there. Intercom has been holding events for years now, from large scale World Tours to more intimate Building Intercom events, with our founders, leaders and teammates delivering acclaimed talks on everything from building software to scaling your customer support team.

Feedback Software 215

Feedback Software Education Presentation Events 215

Userpilot

MARCH 7, 2024

User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. Product usage frequency Product usage frequency refers to the number of user sessions during which users performed a key action event within a specific period. Leaderboards.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Intercom, Inc.

JULY 15, 2021

It’s important to note that these same parameters can be used to trigger outbound messages. . This will let you show the messenger or trigger personalized outbound messages to people based on specific criteria – like those most likely to engage and convert. Track behaviors and send targeted messaging . company size). Salesforce.

Outbound 232

Outbound Customer Experience Data Visualization Messaging 232

Userpilot

MARCH 6, 2024

AI in In-App Messaging : Employing AI for in-app messaging to optimize message delivery and boost conversions. Use Customer Data for Retargeting Automation : Leveraging user data to retarget unconverted users, personalize marketing messages, and increase re-engagement and conversions. How to leverage this CRO trend?

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

DECEMBER 20, 2023

Machine learning enables businesses to respond to customer behaviors with automated events and notifications. This enhances the effectiveness of marketing strategies and ensures that customers receive messages and offers relevant to their unique preferences and needs.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

Userpilot

FEBRUARY 26, 2024

To conduct funnel analysis in tools like Userpilot , Mixpanel, or Google Analytics , define the conversion events for the stage as well as conversion criteria. Thanks to them, SaaS companies can better tailor their messaging and differentiate based on the preferences of various prospect segments at different funnel stages.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

OCTOBER 26, 2023

Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Aspiring PLG companies have to resort to sales tactics like product demos and presentations to acquire customers. What’s the result?

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

MARCH 14, 2023

Segment users and drive product adoption by presenting each target customer with the most valuable and relevant features. feature usage , in-app events, etc.). Present only the most essential features first to help them reach activation faster. This shows customer loyalty, so you can send in-app messaging requesting reviews.

Analytic Tools 98

Analytic Tools User Testing Customer Feedback Feedback Software 98

Userpilot

APRIL 16, 2024

It can involve using targeted messaging, personalized experiences , and interactive guides to cultivate loyalty and encourage active usage of the product. This process can involve: Tracking user behavior through feature tagging and custom events. Sending in-app surveys for user feedback.

Data Visualization 105

Data Visualization User Testing Customer Experience Analytic Tools 105

Userpilot

APRIL 7, 2024

To be more specific, when looking for the Aha moment, you want to identify user actions that lead to an activation or conversion event. The simplest option is to create a multiple-choice survey listing the major events and ask users to choose the one when they experienced value for the first time. To do so, conduct path analysis.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

AUGUST 5, 2023

Segment passive customers and offer them targeted offerings through in-app messages. Feature tag event data with Userpilot. After segmenting customers, you may trigger tailored in-app messages to inform them about how you’re addressing their needs. Segment passives and provide targeted in-app messages in Userpilot.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

MAY 17, 2022

A product announcement is a message used to communicate an update to both existing and potential customers on a product launch or new feature. Other product launch promotional channels include social media, press releases, in-app announcements , and launch events. It's not just about writing one product announcement message.

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

The Product Coalition

DECEMBER 2, 2021

If your app has specific content that can be tailored to suit a target audience, then you will need the capability to send varied targeted messages for them to take action. Online Ads (SEM, Social and Display) Online Ads is a traction channel where you pay for the placement of your message, usually with a clickable link.

Research Software 171

Research Software Technology User Testing Strategy 171

Userpilot

JULY 18, 2023

These tools include features like real-time messaging, voice and video calls, and file-sharing. Userpilot – for customer feedback management, and product analytics Userpilot is a product growth platform that offers feedback , analytics , and in-app messaging functionality. Product management software: Slack.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

The Product Coalition

SEPTEMBER 23, 2021

Because that kind of promotional film is ideal for a business that is seeking the finest presentation. In a trade exhibit or business event, it is preferable to utilize explanatory videos since these films convey messages quickly. 5 Crucial Video Marketing Ideas you Shouldn’t Miss 1.

Marketing 156

Marketing Customer Experience Advertising Branding 156

Alchemer Mobile

JUNE 15, 2021

Would you have shown what you’re presenting in a visual way if you were all in a boardroom together? Lean on recorded visual explanations, drawings, and flows in order to make your message more personal, even when it’s asynchronously created. Keep this in mind when talking with your team and leadership remotely. Celebrate wins.

Data Visualization 195

Data Visualization Research Software Product Research User Testing 195

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 25, 2023

In sales-led companies, the sales team and sales reps nurture and convert the marketing-qualified leads using sales techniques like demos and presentations to close the deals. In-app messaging – tooltips, modals , or hotspots that provide real-time guidance and remove friction. They are indeed based on very different principles.

Analytic Tools 105

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 105

Userpilot

AUGUST 30, 2023

Use segmentation for automating in-app messages with solutions for specific issues. Use segmentation for automating in-app messages Customer segmentation enables you to categorize customers based on their issues. You can use the segmentation data to automate your in-app messages to resolve customer problems.

Customer Experience 104

Customer Experience Onboarding KPIs User Testing Customer Feedback 104

Userpilot

MARCH 9, 2023

The free plan offers the core features that allow product teams to track user behavior in-app, and design and trigger in-app messages to drive product adoption. Funnel analysis – it provides you with information about users who have completed specific actions leading to an activation event. Pendo Free in-app guides. API access.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. Lisa explains that “Orchestration is a catch-all term that refers to orchestrating messages across different channels—sometimes referred to as cross-channel orchestration.” Tweet This.

Product Research 176

Product Research Data Visualization User Testing Research Software 176

The Product Coalition

JUNE 15, 2023

Nir Eyal During a presentation by Nir Eyal, he mentioned a finding by BJ Fogg that states for any singular behavior to occur we need 3 things at the same time. Because the harder something is to understand, the less likely the event is to occur. For example, sending a message on WhatsApp and waiting for a reply. How much money.

User Testing 109

User Testing Customer Experience Product Management Product Manager 109

Intercom, Inc.

AUGUST 20, 2020

From public events to social media likes, the way we measure success can often be deceptive, and indeed outright harmful. In the 1990s the internet was presented as a physical place: a corner of your home where you could log on and log off. Once the internet became a mobile experience, it was ever-present. Short on time?

Research Software 243

Research Software Technology Telecommunications User Testing 243

Gainsight

NOVEMBER 18, 2022

As I reflect on the events of last week, I am left in absolute awe of both our amazing local Customer Success community and of my wonderful groups of colleagues who helped bring Pulse Europe to life. We are absolutely indebted to the 100-strong group of professionals who dedicated so much time, energy, and enthusiasm to presenting at Pulse.

Customer Experience 52

Customer Experience Customer Feedback Events Presentation 52

The Product Coalition

APRIL 2, 2022

You have to present challenges to your team in detail. Another aspect where this emotional intelligence manifests its cruciality is during presentations, whether to our team, colleagues, superiors, or the whole company. Communication Listening openly and sending convincing messages. you can test more changes faster.

Product Management 153

Product Management Product Manager User Testing Customer Experience 153

Intercom, Inc.

SEPTEMBER 10, 2020

Those risks can be fatal: Mark has found a 75% failure rate for both Series A and Series C startups (as he presented during his 2019 SaaStr talk.). I think that’s message-market fit. It’s causing them to overlook commonly occurring risks facing early-stage ventures. Mark couldn’t disagree more: . “I

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Userpilot

OCTOBER 5, 2023

For example, through user behavior tracking , you can identify users that engage more with a specific feature and segment them to trigger messages about advanced features suitable to their use case. Since you know each segment’s JTBD, use automation to trigger event-based campaigns and help users engage with the right features.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization User Testing 105