Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Research Software 91

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. How to perform user research with Userpilot?

User Testing 82

User Testing Product Research Research Software Data Visualization 82

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 83

Product Research User Testing Research Software Data Visualization 83

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Data Visualization 99

The Product Coalition

MARCH 11, 2023

UX consultant David Hamill explains several points that compromise genuine UX research practices. By Tremis Skeete , for Product Coalition How often have you wondered what your users are really experiencing when they use your digital services? Thinking that democratising research means you don’t need any UX researchers.

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User Testing Product Research UX Customer Experience 117

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

CONTACT Software

NOVEMBER 8, 2023

The city of Würzburg, situated charmingly on the River Main, is renowned not only for its historic old town and first-class wines but also for hosting the “Future of Industrial Usability“ The event gathered experts from all over Germany from October 23 to 24 to discuss the latest developments in user experience (UX) within the … Continue (..)

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Userpilot

AUGUST 10, 2022

You will also detect crucial friction that hinders the user experience while analyzing numerous customer touchpoints. You can collect consumer insights by gathering passive and active user feedback. Ask customers to rate how they feel about their experience with feature X and remove the friction if spotted. Conclusion.

Data Visualization 91

Data Visualization Customer Feedback User Testing Customer Experience 91

Centercode

JUNE 12, 2023

The Centercode team will be heading to San Francisco June 8th and 9th as a proud sponsor of Enterprise UX where we’ll be showcasing our customer validation management solutions. The event brings together designers, engineers, developers, and product managers to discuss innovations in enterprise software user experience.

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Enterprise UX Customer Experience Events 52

Userpilot

JUNE 8, 2022

What is a critical user journey? Why is it important in UX design ? If you Google “critical user journey” to find answers to these questions, you’ll come across dozens of user maps, but nothing concrete on how to map a critical user journey. And how do you create and use one? Let’s dive right in.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

DECEMBER 8, 2022

Wondering how heat map analysis can influence your product UX? SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. This helps identify areas of friction in the user experience, bugs, or lack of functionality.

Analytic Tools 92

Analytic Tools Data Visualization User Testing Customer Feedback 92

Product Talk

NOVEMBER 1, 2023

We’ll also keep updating this list as we hear about more events. If you know of product conferences that are not on the list and you think they should be, please send an email to conferences@producttalk.org. Are you looking for the 2023 Product Conferences list? Find it here.

Product Research 190

Product Research Artificial Inteligence Naming Research Software 190

Nulab

MAY 27, 2021

Conversations in Tech is a live video podcast (via YouTube and Facebook Live ) where we interview professionals in the tech industry to learn more about their work, experiences, and how they’ve become who they are today. From graphic design to UX/service design. Stay tuned for more. We plan to hold more live podcasts in the future.

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UX Banking Customer Feedback Customer Experience 94

Intercom, Inc.

OCTOBER 13, 2022

That’s just a quick peek – watch the full recording or read through the event transcript to experience New at Intercom and catch up on all the major announcements and innovations that were shared at our latest virtual event. What follows is a lightly edited transcript of the event. Paul Adams: Hey, everybody.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

FEBRUARY 15, 2024

TL;DR Funnel analytics refers to the analysis of events across all stages of every customer journey. It includes keeping track of user drop-offs , friction points , and conversions. The benefits of using funnel analysis tools range from creating personalized customer experiences to optimizing conversions at important touchpoints.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Reporting Tools 92

Userpilot

OCTOBER 14, 2021

At its core, UX design comes down to helping customers solve their problems. But what if you could make that journey more engaging by using UX gamification? A proper UX gamification system uses the following components: goals/objectives, rules, feedback rewards, motivation, freedom of choice, and freedom to fail.

Feedback Software 85

Feedback Software Customer Experience User Testing UX 85

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. With more than 20 years experience, Paul has worked with hundreds of organisations. A lot of it, to be honest, is how to sell user experience design.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

UX Studio

MARCH 12, 2018

UX storyboard creation seems like a slightly overlooked design technique. We all know the value of user interviews or personas. As a true fan of the technique, I want to walk you through all the whys and hows of UX storyboard creation in this complete guide. How can they help product managers and UX designers?

Data Visualization 107

Data Visualization UX Research Software Analytic Tools 107

Userzoom

MARCH 27, 2018

There’s a darn good reason why there are so many PSYCHOLOGY+UX articles floating around. User experience design has its conceptual roots in cognitive and behavioural psychology. This was before I knew that UX was all the rage, which would marry my loves of human-centered research and product design. Easy, right?

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UX User Testing Customer Experience Data Visualization 97

Nulab

FEBRUARY 24, 2021

For example, new specializations like user experience (UX) researchers , UX writers, data scientists, DevOps engineers, etc. 1st Episode: Journey of the UX Writer. For our inaugural episode, we’re glad to invite Edwin Mohammad , Lead UX Writer at Blibli , to be our guest. . Stay tuned for more.

UX 52

UX User Testing Workshop Customer Experience 52

Intercom, Inc.

OCTOBER 10, 2019

As the publisher and founder of Rosenfeld Media , he works with authors and speakers to try to make sense of the user experience and how it can make the world a better place. UX designer are creating worlds, and people live in those worlds. ” Jonathon: You mentioned earlier that good UX humanizes technology.

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UX Research Software Reporting Tools Analytic Tools 168

Nulab

FEBRUARY 24, 2021

For example, new specializations like user experience (UX) researchers , UX writers, data scientists, DevOps engineers, etc. 1st Episode: Journey of the UX Writer. For our inaugural episode, we’re glad to invite Edwin Mohammad , Lead UX Writer at Blibli , to be our guest. Stay tuned for more.

UX 52

UX User Testing Workshop Customer Experience 52

Userpilot

OCTOBER 18, 2022

Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis. User analysis shows how users experience the product, what they like, and why they churn. Segmenting your users by shared characteristics. What is user analysis?

Customer Feedback 91

Customer Feedback Data Visualization User Testing Analytic Tools 91

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Always use both UX analytics quantitative and qualitative data for better insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Product Talk

NOVEMBER 13, 2019

We’ll also keep updating this list as we hear about more events. The UX Conference. The Product Experience and Insights Summit. An Event Apart. An Event Apart. User Experience Lisbon. Front UX & Product Management Case Study Conference. UX Scotland. Enterprise Experience.

Product Research 187

Product Research Naming Agile Research Software 187

Nulab

FEBRUARY 24, 2021

For example, new specializations like user experience (UX) researchers , UX writers, data scientists, DevOps engineers, etc. 1st Episode: Journey of the UX Writer. For our inaugural episode, we’re glad to invite Edwin Mohammad , Lead UX Writer at Blibli , to be our guest. Stay tuned for more.

UX 52

UX User Testing Workshop Customer Experience 52

Userpilot

APRIL 30, 2024

Wondering how to properly measure user experience and what metrics to track? Let’s explore what the user experience is, the types of metrics you can use, and how to measure them to improve product engagement. Here’s how you can measure UX with the right metrics: Choose metrics that align with specific goals.

Customer Experience 52

Customer Experience Data Visualization Onboarding KPIs User Experience 52

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? Let’s go over how you can effectively use the GSM process to improve your user experience. Google’s HEART framework is a method that focuses on improving the UX of your product.

Onboarding KPIs 92

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 92

UX Studio

MARCH 27, 2018

Companies have finally started to take UX seriously. As more and more UX designers and researchers get hired to make products better, we must think about how to best organize them. What does the ideal UX team structure look like? What three main disciplines form UX? User experience design. UX Research.

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UX User Testing Data Visualization Research Software 98

UX Planet

MARCH 29, 2024

Applying these techniques thoughtfully and consistently can significantly improve your user retention rate. Community building Foster a sense of community around your product through social media groups or events where users can connect. GoPro is one of the brands whose success is mainly due to its community.

User Testing 98

User Testing Product Research Customer Feedback Customer Experience 98

Userpilot

JANUARY 12, 2023

User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. Ready to practice?

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Customer Feedback 92

Userpilot

MARCH 25, 2024

TL;DR Behavior flow analysis was a feature in General Analytics that allowed users to visualize paths that the users took when navigating websites. The report mapped out all user actions leading up to a conversion goal. In Google Analytics 4, the report, along with the Events Flow report, was replaced with Path exploration.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Reporting Tools 78

Userpilot

APRIL 8, 2021

We’re not going to pretend here you can prevent UX debt. Let’s face it: UX debt, just like technical debt, is unavoidable. Talking about UX debt, under such circumstances, may feel a lot like this: “When your city is getting bombed and someone comes over and tells you you have an ugly bathroom”. Why does UX debt happen?

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Feature and events reports.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software User Testing 86

The Product Coalition

JANUARY 6, 2023

Mobile app tracking is the process of capturing data points across user activities in a mobile application with the aim to uncover the insight needed to improve the overall user experience. When a user does something in our mobile app (for example, clicks a button), it is captured and recorded in your mobile analytics tool.

Analytic Tools 119

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 119

Userpilot

MARCH 6, 2024

User Research for Insights : Conduct user research to gather direct insights and adapt products and strategies based on their specific needs and pain points. UX Improvement for Conversion Rates : Enhancing user experience by following best practices in order to reduce friction in the user journey and make conversions easier.

Feedback Software 86

Feedback Software Research Software Analytic Tools Product Research 86