Intercom, Inc.

MARCH 31, 2022

One of them was Intercom Surveys – a tool that connects you to valuable customer insights and enables you to turn those insights into action in real-time. The history of surveys is essentially the history of the technology used to collect and interpret information. We’ve all experienced this tech at some stage in our lives.

Feedback Software 118

Feedback Software Product Research Reporting Tools Research Software 118

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Most recommended customer feedback software.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. A Scrum Master should recognize that different stages of a Scrum Team’s development require different approaches: some, teaching; some, coaching; and some, mentoring. A cross-functional?—?be

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Product Innovation Educators

JULY 17, 2023

He is frequently helping organizations succeed while also holding the role of Professor Emeritus at McMaster University and Distinguished Research Fellow at Penn State University. Some companies will retreat and cut their spending by cutting bolder long-term innovations, and we saw in the recession around 2010 that was a bad strategy.

Telecommunications 94

Telecommunications Research Software Feedback Software User Testing 94

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

PMLesson's Ace the PM Interview

JUNE 8, 2020

It is usually up to the product manager to develop this strategy for their product, because they know the most about the opportunities and threats that are present for their particular market. These strategy tools will help you find the answers in a logical manner.

Research Software 80

Research Software Strategy Product Strategy User Testing 80

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. And that’s not a bad thing. It’s allowing each team to really find what’s going to work best for them.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290

Mind the Product

APRIL 24, 2018

Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. We liken Setapp to Netflix for Mac software: the user pays a monthly subscription and receives access to a suite of curated Mac apps. Problems with Customer Development.

User Testing 146

User Testing Customer Feedback Customer Experience Data Visualization 146

PMLesson's Ace the PM Interview

MARCH 1, 2020

Hi I'm Kevin Wei, a product manager (aka an offering manager -- I can get into that in a bit) on IBM's data + AI team. I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Mind the Product

JUNE 19, 2018

This meeting is an exercise in strategy, an opportunity to take stock of where your product is, where it fits within the wider market, and where it should go. It also stretches product managers to consider their impact on the wider business, by asking them to review their products margins and revenue generating impact. Profitability.

Data Visualization 89

Data Visualization Research Software Feedback Software User Testing 89

The Product Coalition

MAY 20, 2020

We are wired by nature to think about solutions. Our ears are rather tuned to hear solutions or hints of problems at most. Example: Project manager prepares a project utilization report Delivery manager at a bespoke software development company prepares a report of how many man-days have been utilized on a project for a given client.

Reporting Tools 89

Reporting Tools Customer Feedback Data Visualization Customer Experience 89

Mironov Consulting

OCTOBER 26, 2016

Over the past year, I’ve done a half-dozen evaluations of product management teams at enterprise software firms. Engineering Teams Focus On Overall Productivity. Agile development teams think about productivity in terms of overall velocity metrics and backlog/roadmap commitment. Sales lives in a different world.

Research Software 87

Research Software Analytic Tools User Testing Data Visualization 87

The Product Coalition

MARCH 18, 2018

If you work in a product team or in a digital business, you’ve probably heard a lot about this topic, or might even have lost some sleeping nights due to the lack of it in your daily basis. It seems pretty obvious that designers and product teams have different ways of thinking, but have you ever wondered why?

Weak Development Team 60

Weak Development Team Onboarding KPIs Research Software Product Research 60

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. Short on time?

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

ProductPlan

NOVEMBER 24, 2021

You feel bad for shooting them down, they’re frustrated their request was summarily rejected, and the relationship is strained. But if we move onto the following line of that Rolling Stones classic, a solution emerges: “but if you try sometimes you find you get what you need.” The pessimistic developer.

Technical Review 100

Technical Review Product Management Product Manager User Friction 100

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy? How can you align retention goals between teams? Or maybe all of the above?)

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Intercom, Inc.

JULY 19, 2018

I hosted Jean and Edmond on our podcast to get their take on the difference between leadership and management, the power of positive feedback, and why trust is the foundation of the most effective engineering teams. Then if you’re given the right tools, you can be more effective at doing that. Jean: Especially with engineering teams.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. I want to help more and more teams take advantage of these practices.

Product Research 163

Product Research User Testing User Friction Research Software 163

The Product Coalition

MARCH 2, 2020

Too bad, when nowadays diversity, autonomy, mastery, and purpose become the driving factors in a highly competitive environment where more of the same for everyone is no longer creating value. For managers, it means moving: From WIIFM (what-is-in-for-me syndrome) to team playing?—?the Abandoning yesterday’s game?—?and Nice try #1.)

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy? How can you align retention goals between teams? Or maybe all of the above?)

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Amplitude

OCTOBER 4, 2017

And what about the product team?? They were using the same manufacturing techniques that Henry Ford created at the beginning of the 20th century: waterfall “assembly line” development cycles packaged up onto physical disks. And the marketing team? Today, however, websites and apps are the product.

User Testing 71

User Testing Research Software Data Visualization Analytic Tools 71

PMLesson's Ace the PM Interview

MARCH 2, 2022

Google Product Manager Interview Guide Google Engineering Manager Interview Guide Google Software Engineering Interview Guide Google APM Interview Guide Google Technical Program Manager Interview Guide Google Product Marketing Manager Interview Guide Does Google Ask Behavioral Interview Questions? What are your strengths and weaknesses?

Weak Development Team 52

Weak Development Team Technical Review User Testing Feedback Software 52

ProductPlan

SEPTEMBER 10, 2021

The OKR methodology can be a powerful motivator for high performance and product excellence within teams and companies. The focus then shifts towards outcomes and individual and team authority and ownership. Moreover, they boost employee engagement and nurture strong team collaboration. Develop a Work Environment Built on Trust.

Weak Development Team 52

Weak Development Team Research Software Customer Experience Framework 52

Business of Software Conference

JULY 20, 2020

She is also one of the most regularly published authors in the Harvard Business Review. Do you empower small, agile teams? Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? There was no sort of software there. Upcoming Events. Unsubscribe anytime.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

The Product Coalition

OCTOBER 8, 2018

To be simple, the product management is an interdisciplinary role that reaches across teams to design, bring better products to the market, set your business plan, and marketing. If you are developing a website and writing code for it, without even understanding of who will be using your services and products?

Startups 60

Startups User Testing Customer Feedback Product Management 60

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy? How can you align retention goals between teams? Or maybe all of the above?)

Analytic Tools 40

Analytic Tools Data Visualization Customer Experience User Testing 40

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. Meeting your team.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

Modus Create

JUNE 29, 2020

A CoE is about teaching others and guiding them so they can add new tools to their professional toolbox. By creating CoEs we are taking the best of our values and making a structured program that help our teams to: Consolidate the knowledge and best practices they already have. The first phase of CoE team development is forming.

Research Software 89

Research Software Weak Development Team Technical Review Customer Experience 89

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

MARCH 27, 2019

Scott Berkun, author of The Dance Of The Possible, spoke at Business of Software Conference USA 2017 about how to unlock your creativity and pursue it in your workplace. Scott Berkun The Dance of the Possible BoS2017 from Business of Software Conference. Now in 1884, the hot tech sector was not web development, wasn’t cloud computing.

Feedback Software 40

Feedback Software Research Software Weak Development Team Technical Review 40

The Product Coalition

APRIL 19, 2018

You’ve got backlogs to prioritize, design meetings to facilitate, Scrum meetings to run, and velocity charts to review. In most cases, what you decide to build starts off as an idea that someone on the team had. When teams try to get market validation on their idea, the validation often tends to be biased. This is natural.

Startups 68

Startups Customer Experience User Testing Feedback Software 68

Business of Software Conference

OCTOBER 1, 2019

Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Most important in the enterprise space is our sales team.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Business of Software Conference

MARCH 24, 2021

Jason Fried is co-founder of Basecamp, a private company based in Chicago that builds the best web tools possible with the least number of features necessary. We’re best known for our product Basecamp which is a project management and collaboration tool We just launched a new thing called Hey recently which is a brand new email service.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40