Intercom, Inc.

DECEMBER 10, 2019

To fully understand what such a change in thinking requires, we’ve realized that it’s important to understand what we call the “product impact framework” – the steps of cause and effect that culminate in positive outcomes for the business. The Product Impact Framework felt like a natural progression from features to outcome.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. Disruptive innovation is what many SaaS startups aspire to.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Offer self-service support via in-app resource centers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework. Offer self-service support in multiple formats and an in-app resource center.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. What are growth initiatives?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JANUARY 20, 2024

Collecting data about the problem’s nature and its extent is key to making informed decisions. Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Finally, implement the solutions and monitor their impact. Iterate on the feedback if necessary.

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. The right data and experimentation tools. How to prioritize the ideas for maximum business value?

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. Price comparison tools often didn’t work. List of user acceptance testing tools ?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! social media engagement or email click-through rate), or feedback data (e.g., The next step involves collecting relevant customer data with appropriate analytics tools.

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

SEPTEMBER 10, 2022

This post lists the different questions to ask users on your survey concerning their experience with your software. Collecting these valuable insights will help you provide a much better user experience with your app. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback.

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Userpilot is a growth platform with advanced feedback and analytics functionality. A product team structure is how a business organizes the product team to best support software development. Book the demo to see how it can support your product team structure.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Intercom, Inc.

MAY 1, 2019

This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. Starting in broad strokes.

Feedback Software 143

Feedback Software Onboarding KPIs Research Software User Testing 143

UX Planet

FEBRUARY 22, 2024

5-step process The Jobs to Be Done (JTBD) is a powerful tool in product design that helps teams focus on understanding the needs and objectives of their customers rather than just the product itself. Here’s how to use the JTBD framework in product design: [link] 1. Jobs to be done template. These are your opportunities for innovation.

Product Research 91

Product Research User Testing User Friction Customer Feedback 91

Userpilot

DECEMBER 12, 2023

It also helps the UX team keep other stakeholders informed about their goals and initiatives. A successful roadmap should include information on UX vision , strategy, goals, themes, milestones, and a timeline. Next, plot the UX initiatives on the roadmap using a project management or roadmapping tool like Asana or Roadmunk.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Gainsight

OCTOBER 20, 2021

You’re getting drilled with feedback and opinions. When you use user data to inform decisions, it lines your strategy up with the customer experience—and that can boost growth. The current SaaS market is rewarding product-led strategies. What are the three pillars of a successful product-led go-to-market framework?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

OCTOBER 18, 2022

Unmet customers’ needs to inform your product roadmap. To get the data, you have to combine four analyses: task analysis, user feedback analysis, user behavior analysis , and user experience analysis. Hotjar — for screen recordings and heatmaps that enable you to observe in-app user interactions. What is user analysis?

Customer Feedback 98

Customer Feedback Data Visualization User Testing Analytic Tools 98

UX Planet

MARCH 2, 2024

With the rapid evolution of technology, particularly AI, resulting in a major shift in interaction paradigms in recent years , there’s a pressing need to rethink the design process. This approach involves examining what current technology enables and figuring out how it can be utilized to achieve user outcomes.

Product Research 63

Product Research Research Software User Testing Analytic Tools 63

Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. Spotting friction points with funnel analysis.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Modus Create

MARCH 17, 2022

Our recent report 2022 State of Digital Transformation revealed that 57% of enterprises had adopted an agile framework for implementing digital initiatives. As agile becomes the go-to philosophy for software development, it’s influencing other areas of business, including non-IT teams. 5 Principles of Agile Leadership.

Leadership 98

Leadership Agile Reporting Tools Feedback Software 98

Revulytics

APRIL 4, 2018

In detailing an example of its trademarked strategy in a video , the Michigan-based software firm points to a uniquely designed application its software developers created for a county records office. In an internal demo of the software, many pictures of tropical places featured in the UI drew questions from other Menlo employees.

Analytic Tools 63

Analytic Tools Feedback Software User Testing Customer Feedback 63

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. As you’d expect, different SaaS companies adopt slightly different approaches around product-led onboarding. Ramli John’s ‘Eureka’ framework is an excellent place to start when devising a product-led onboarding strategy.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

ProductPlan

AUGUST 10, 2023

Keeping track of them all, ensuring they’re given proper consideration, and closing the feedback loop with the folks who make suggestions is essential and falls on the product team to manage. With a purpose-built product management solution, the product team can spend less time futzing around with formatting and version control.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Gainsight

APRIL 22, 2024

Allison looks at repeated activity, the rate of engagement (liking, commenting, starting threads, providing solutions, etc). Having check-in points and feedback loops helps the community organizers consistently engage with members, which is key to maintaining engagement. Baxi also tracks the business impact of her community.

User Testing 52

User Testing Customer Feedback Customer Experience Product Research 52

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Finally, utilizing the right growth experimentation framework can help improve conversion (alongside other metrics ) at key touchpoints in your product. Let's get right into it!

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

The Product Coalition

FEBRUARY 20, 2023

But if you read some of Rahul Vohra’s articles — the person who took the 40% rule and turned it into a survey — he goes further and utilizes the survey to actually help inform what features to put on his product roadmap in a very systematic way. This question is where you’re sourcing feedback about what to build next on your roadmap.

User Testing 168

User Testing Product Research Product Marketing Customer Feedback 168

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. However, only 26% are sure they have the knowledge and tools to do so.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

JANUARY 26, 2023

TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Tracking product usage and customer behavior in-app help identify product friction and the negative emotions it causes.

User Testing 98

User Testing Product Research Customer Feedback Customer Experience 98

Product Talk

APRIL 11, 2018

From there, we need to discover what solution will best address the target opportunity we chose. Discovering solutions. Just like we don’t discover first and then deliver next, we also don’t discover opportunities and then discover solutions. The same thing happens when we discover solutions. Discovering opportunities.

Product Research 174

Product Research Customer Experience Software Review Feedback Software 174

Userpilot

FEBRUARY 29, 2024

A progress bar serves as a visual cue, signifying that your request is in the system, and the application is diligently working to fulfill the action you’ve asked for. The following framework describes the psychological principle at play.

Customer Experience 105

Customer Experience Customer Feedback User Testing Systems Review 105

Userpilot

OCTOBER 25, 2022

Collecting and analyzing feedback helps product managers evaluate their products and find ways to improve them. Tagging responses in Userpilot helps you design relevant in-app experiences to improve satisfaction. The focus is on identifying the detailed needs of specific user groups and innovative solutions to their problems.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. In the past, many SaaS companies relied on market-led growth or sales-led growth strategies.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Userpilot

JULY 9, 2023

Regularly collecting and analyzing customer feedback is essential for monitoring usability and identifying areas for improvement. A/B tests allow you to identify the best versions of your UI and in-app content. You can deliver your surveys by email or in-app to engage both inactive and active users.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Product Innovation Educators

JANUARY 3, 2022

How product managers can use the Modified Agile for Hardware Development Framework. They think they have the answer for applying Agile principles to hardware projects, and they call it the Modified Agile for Hardware Development (MAHD) Framework. 15:01] How does your MAHD ( Modified Agile for Hardware Development) Framework work?

Agile 112

Agile Development Feedback Software User Testing 112

Revulytics

AUGUST 29, 2017

Determining how changes to legacy versions of your software product will affect your customer base is one of the hardest parts of the job. But leveraging data to inform these decisions takes the guesswork out of product management , and can help all stakeholders confidently execute decisions that will benefit the base long term.

Analytic Tools 63

Analytic Tools Data Visualization Reporting Tools Feedback Software 63