Userpilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. This guide explores 15 practical strategies you can adopt when scaling your SaaS business. TL;DR Scaling SaaS refers to the capacity of a business to grow without compromising performance and quality. Provide the necessary training for your sales teams.

Feedback Software 87

Feedback Software Research Software Analytic Tools User Testing 87

Userpilot

MAY 26, 2024

It is crucial to choose a tool that allows the import of Google Analytics data to retain and back up important data during migration. Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 22, 2024

You can offer in-app support through live chats, resource centers, or interactive walkthroughs. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! Start designing your strategy by clarifying the business goals.

Research Software 79

Research Software Analytic Tools Feedback Software User Testing 79

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. You can’t use them to present to stakeholders, and they’re a nightmare for collaboration.

Analytic Tools 158

Analytic Tools Data Visualization Feedback Software Research Software 158

Userpilot

MAY 27, 2024

Let’s see how you can measure customer perception: Collect customer feedback : Segment users and trigger contextual surveys like CES , CSAT , and NPS. Inform customers about product enhancements : Use targeted in-app notifications to announce new features. poor customer service) can harm a business’s reputation.

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. How concept testing can help: You can gather feedback about a new UI design with a survey showing an image of the wireframe design. Book a demo and get started! What is concept testing?

User Testing 87

User Testing Feedback Software Product Research Analytic Tools 87

The Product Coalition

FEBRUARY 10, 2022

The number of solutions for publishing video content is growing, and so is the user population. Unsurprisingly, business operators increasingly wonder about how to build a live streaming app. A lot of movies and series were released directly on streaming platforms bypassing movie theaters. How does live streaming work?

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Feedback Software User Testing Technical Review Data Visualization 143

Userpilot

FEBRUARY 20, 2023

We also have a quick look at Userpilot as an alternative for each of the tools. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Pendo is a product adoption platform famous for high-quality analytics solutions. How does this sound?

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Before implementing the ideas to fill market gaps, validate them thoroughly.

User Testing 85

User Testing Data Visualization Feedback Software Research Software 85

Usersnap

JANUARY 8, 2024

The engineering team from Lockheed Martin used imperial units (pounds-force), while NASA’s team used metric units (newtons). As we explore the subsequent sections, we will uncover how this iterative approach to product development has revolutionized the way products are conceived, developed, and refined. Planning 2.

Feedback Software 59

Feedback Software Weak Development Team User Testing Development 59

The Product Coalition

NOVEMBER 11, 2021

The best way to accomplish this goal is by providing these workers with the right tools and solutions. If you are new to the world of remote worker management, you might be surprised to learn just how many different solutions are currently on the market. Are you trying to tailor the best solutions for your remote workers?

Feedback Software 88

Feedback Software Weak Development Team Technical Review Software Review 88

Userpilot

DECEMBER 15, 2023

Looking for a good SaaS reporting tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Pendo!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. A welcome survey pops out.

Analytic Tools 74

Analytic Tools Data Visualization Feedback Software Customer Feedback 74

Userpilot

MARCH 7, 2024

We also look at a couple of analytics tools for analyzing user engagement. AI writing assistants help teams make their microcopies concise but informative and engaging. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems.

Analytic Tools 87

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 87

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Onboarding KPIs 82

Userpilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Segment analysis helps identify patterns in the behaviors of distinct user groups, enabling targeted marketing strategies and personalized experiences.

Analytic Tools 69

Analytic Tools Data Visualization Feedback Software Research Software 69

Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. If you’ve already begun to develop continuous discovery habits, maybe one of these stories will remind you of something you’ve experienced somewhere in your journey.

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Product Research Reporting Tools Feedback Software Customer Communications 221

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. So, it was natural that we should want to develop a talent growth plan for our people. Team execution and development.

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Weak Development Team Feedback Software Research Software Development 110

Userpilot

NOVEMBER 28, 2023

Looking for a good SaaS reporting tool and wondering which one of Appcues, Product Fruits, and Baremetrics is the best option for your SaaS company? There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Appcues!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). Two major obstacles stood in my way.

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Weak Development Team Product Strategy Strategy Development 130

Userpilot

JANUARY 27, 2022

Are you looking to reduce product churn for your SaaS business? If speaking realistically, product churn is inevitable for SaaS companies but decreasing churn by just 5% can cause your profit to rise as much as 25-125%. Whether a churn rate is good depends on the size of the SaaS business. What is product churn in SaaS?

Feedback Software 87

Feedback Software Analytic Tools User Testing Onboarding KPIs 87

Roman Pichler

JULY 11, 2016

Manage the Product, not the Team. Focus on your job as the product manager or product owner, and manage the product, not the team. But let the ScrumMaster or coach tackle people, process, and organisational issues; let the development team figure out what needs to be done to implement the user stories and other product backlog items.

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Weak Development Team Development Research Software Feedback Software 152

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. There is a range of product positioning strategies based on factors such as product characteristics, pricing, quality/prestige, use/application, or competitors.

Research Software 92

Research Software Feedback Software Analytic Tools Positioning 92

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MARCH 21, 2024

You can collect data via multiple sources, such as feedback surveys , user interviews, product data analytics , and firsthand observations from your customer-facing teams Create a high-level customer journey map with all the relevant touchpoints to contextualize the collected data. Then, create user segments around these similarities.

Data Visualization 91

Data Visualization User Testing Customer Experience Customer Feedback 91

Userpilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Feedback Software 83

Feedback Software Analytic Tools Product Research User Testing 83

Userpilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. In this article, we’ll discuss customer attrition in depth and discuss the strategies you can use to reduce churn and increase customer retention and loyalty.

User Testing 91

User Testing Customer Experience Feedback Software Customer Feedback 91

Userpilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. A welcome survey pops out.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Userpilot

SEPTEMBER 28, 2022

SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics. Userpilot – for in-app feature tracking and segmentation. For SaaS businesses, these new users only include paying customers.

Onboarding KPIs 69

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 69

UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io and copyfol.io , we are mainly focused on agency work, meaning that we cooperate with several clients as external teams. This post was written from the perspective of designers, mainly intended for external teams and entrepreneurs. Five challenges and solutions.

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Weak Development Team Feedback Software Reporting Tools Research Software 94

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. Assess product strategy and adjust if necessary. 1 Set an Objective.

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Weak Development Team Product Management Product Manager User Testing 267

Userpilot

APRIL 19, 2024

You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. Applying insights from market research to product development and marketing strategies can significantly enhance business growth. These choices can make or break your SaaS company.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

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User Testing Feedback Software Customer Feedback Data Visualization 182

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? In this article, we compiled a list of questions for getting actionable feedback along with a few best practices for creating customer retention surveys. This is a great question to ask new SaaS users. Look no further! Why or why not?

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Product Research User Testing Feedback Software Customer Experience 90