The Product Coalition

JANUARY 27, 2024

Within the B2B ( SaaS ) sector companies diverge into two distinct types, each with unique challenges and focus areas: Product-led companies, wielding innovation as their weapon of choice, and sales-led companies, harnessing the power of charisma. Sales-Led strategy: Sales-Centric Approach. For example. Revenue Centric Metrics.

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Feedback Software Analytic Tools Onboarding KPIs B2B 128

Userpilot

MAY 1, 2024

You can perform a needs analysis using various methods, such as user feedback surveys, focus groups, and interviews. Userpilot can help you monitor user behavior and collect qualitative feedback with in-app surveys. Creating data-driven product strategies – It takes the guesswork out of product development.

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User Testing Feedback Software Analytic Tools Research Software 110

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Intercom, Inc.

MAY 5, 2020

Over the past few years, we have given a lot of thought to the ingredients of a successful app ecosystem, the effort involved in developing a thriving platform, the consideration required to build fruitful partnerships. The pains of growing a platform. Building a developer economy around Intercom.

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Feedback Software Data Visualization Customer Experience User Testing 171

Userpilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? This article explores 15 strategies to help you achieve that. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. What’s a free trial in SaaS? Trials can be tricky.

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Feedback Software Research Software User Testing Onboarding KPIs 97

Userpilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. Data-driven insights can help you create resilient product growth strategies. For instance, market research data can help you decide on effective product management strategies. Visualize data to uncover insights.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? Marketing funnel analysis enables teams to assess the performance of their marketing efforts and choose the best marketing strategies for specific prospect segments. There are a few benefits why marketing funnel analysis is essential for SaaS product success.

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Analytic Tools Data Visualization Feedback Software Research Software 105

UX Planet

MAY 10, 2024

Omni-experience shopping: the future of retail The retail industry is undergoing a significant transformation due to digital technology and changing consumer expectations. Online shopping has evolved rapidly over the past decade, creating more inclusive experiences through technology adoption.

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Analytic Tools Research Software Feedback Software Data Visualization 78

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Increase customer loyalty with reward programs for feedback, reviews, and referrals.

Data Visualization 105

Data Visualization User Testing Customer Experience Analytic Tools 105

Userpilot

MARCH 5, 2024

They are used by marketing , sales, product , and customer success teams to evaluate the effectiveness of their processes and strategies. Google Analytics is a popular free tool used for visualizing funnel data for websites while Userpilot is a product growth platform that allows you to do it for web apps.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 100

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. This article will delve into the ins and outs of survey data analysis and the best methods and tools for it. Placing passive feedback widgets within your product.

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Data Visualization Feedback Software Customer Feedback User Testing 98

Userpilot

FEBRUARY 20, 2023

We also have a quick look at Userpilot as an alternative for each of the tools. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Pendo is a product adoption platform famous for high-quality analytics solutions. How does this sound?

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Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

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Feedback Software User Testing Product Research Customer Experience 119

Userpilot

APRIL 24, 2024

Demos are crucial for your sales process success, which is why you need to learn SaaS demo best practices to create beneficial content. Similarly, you can't expect potential customers to come on board without a well-designed software demo first. That's why you can't dive straight into learning SaaS demo best practices.

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Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Userpilot can help you create advanced segments, monitor product usage , and collect user feedback to improve your strategy. Why is retaining customers important in SaaS?

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Analytic Tools Feedback Software Research Software User Testing 52

Alchemer Mobile

NOVEMBER 10, 2020

quickly adopted curbside services during the coronavirus pandemic and launched in-app surveys to better understand the customer experience. and Robi Ganguly , CEO and Co-founder of Apptentive, discussed these strategies in their keynote presentation at the Mobile On Air Conference last month. For example, Gap Inc.

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Userpilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. quality solutions.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

MAY 18, 2022

Pendo Feedback is one of the most popular trademarks of pendo.io Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Let’s see if Pendo Feedback is worth spending all that extra money on. Businesses use Pendo Feedback to collect and prioritize product requests.

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Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth.

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Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. How to build a CX strategy?

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

DECEMBER 7, 2023

CRM uses specialized software to manage customer relationships, analyze data, and improve outcomes by personalizing services and expecting customer needs. CEM extends to feedback and sentiment analysis for a comprehensive understanding of customer experiences, while CRM uses customer data for personalized interactions and targeted marketing.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Customer Feedback 105

Userpilot

AUGUST 23, 2023

Collect data for customer insights from customer feedback , the customer support team, in-app user click tracking , and analytics. Use surveys to collect feedback from existing customers to know what areas need improving. Use in-app widgets to provide an option for users to give passive feedback.

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Customer Experience User Testing Customer Feedback Feedback Software 96

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available. What are engagement tools?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

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Data Visualization Reporting Tools Feedback Software Customer Feedback 126

Userpilot

MARCH 4, 2024

TL;DR User behavior patterns are the systematic ways users interact with a website and app. Understanding these patterns helps behavioral designers identify usability issues, spot user needs, and inform future app development efforts. For example, say your platform provides users with a template library for building feedback surveys.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

MARCH 27, 2024

That said, let’s explore some secondary navigation examples, the role of secondary navigation in UX, the key differences between primary and secondary navigation, and share some strategies to aid your navigation. Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features.

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Feedback Software Research Software Data Visualization Product Research 105

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

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Research Software Feedback Software Reporting Tools Data Visualization 115

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. But what matters more than the frequency of feedback is your strategy– so how do you collect feedback and track customer sentiment ? Let’s jump right in.

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Feedback Software User Testing Customer Feedback Analytic Tools 52

Usersnap

JUNE 10, 2021

Surely all software companies are familiar with beta testing, but how well do you actually do it? We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process. A feedback-driven example of beta testing.

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Feedback Software User Testing Reporting Tools Data Visualization 122

Split

MAY 9, 2024

Successful planning intertwines strategy, communication, and the use of tools. This post presents practical tips for successfully planning and implementing feature releases, covering everything from setting clear goals to advanced strategies, including feature flags for deployment control.

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Onboarding KPIs Feedback Software Analytic Tools User Testing 59

Split

MARCH 14, 2024

From the initial stages of design and development to the crucial phases of testing and deployment, each step in the software development lifecycle shapes the quality and effectiveness of the final product. Within this development lifecycle, a comprehensive test environment is critical for ensuring software reliability and performance.

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Feedback Software Software Developers Software Development User Testing 52

Userpilot

MARCH 7, 2024

We also look at a couple of analytics tools for analyzing user engagement. When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it. What metrics you should track? These are the main questions the article explores.

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Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Usersnap

NOVEMBER 10, 2023

He consistently questions corporate practices and fearlessly presents bold opinions that disrupt the status quo. Product roadmaps transcend mere slides or visuals; they serve as the linchpin for strategically aligning internal teams and external stakeholders with the product vision and strategy.

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Userpilot

OCTOBER 15, 2023

Marketing your SaaS is a complex task involving many roles, one being a growth marketer. A growth marketer helps collect and analyze data , build and run in-app experiences, and implement strategies to drive growth. An important part of being a growth marketer is having the tools to collect data and pivot marketing campaigns.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization User Testing 105

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. TL;DR Product-led growth is a strategy that uses the product as the main source of growth. Contextual in-app messages are a great tool to drive feature discovery and adoption. Sounds perfect, right?

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Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

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Analytic Tools Feedback Software Research Software Data Visualization 52