Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them. Let’s get started!

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. But how do you know where to begin in UX design ? Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. What is UX design?

Research Software 103

Research Software User Testing Feedback Software UX 103

Userpilot

MAY 30, 2022

Does UI feedback affect the in-app experience for your users? And you can do that using feedback that engages and explains how your product works. This article will show you how you can offer valuable feedback and improve usability using visual feedback. – feedback progress bars. Short answer, yes.

Feedback Software 75

Feedback Software User Testing Customer Feedback Data Visualization 75

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. A majority of consumers experience that same lack of introduction during SaaS onboarding. What is SaaS customer onboarding software? What is SaaS customer onboarding software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? This article shows you the tips and tricks to implement. We cover: The difference between sympathy and empathy in UX design. Tools for user research and empathic UX design. Miro – Best collaboration tool. Best practices for empathic design.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. In-app messaging. Looking for UserGuiding alternatives?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

OCTOBER 14, 2021

At its core, UX design comes down to helping customers solve their problems. But what if you could make that journey more engaging by using UX gamification? Gamification is the process of incentivizing people to engage with your platform through game-like mechanics. UX gamification essential foundations and principles.

Feedback Software 98

Feedback Software Customer Experience User Testing UX 98

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development? Ready to get started?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

The Product Coalition

JANUARY 26, 2022

Reading this article, you will learn how Chris Bomgaars, a CEO and Founder of EveryPig, found his solution to tackle this industrial problem. Table of Contents The Story Begins in Iowa ; Joining the Family Business ; Creating the Solution ; Making the Product ; Technical Challenges ; Moving To the Market ; Founder Tips ; Conclusion.

Reporting Tools 119

Reporting Tools Feedback Software Data Visualization Engineering 119

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Want to get started with feedback collection?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Research Software 98

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

UX Planet

JANUARY 1, 2024

[link] Most beginners associate UX design with the use of Figma. But UI/UX design is a broader field of knowledge and skills. In this article, I’ve put together step-by-step tips on becoming a sought-after UX designer. UX designers focus on the user experience. What tools will be used in 2024?

Feedback Software 67

Feedback Software Research Software User Testing UX 67

Userpilot

JUNE 29, 2022

In addition, we’ll look at six tips to help you create a compelling product story. Product storytelling is a system of communicating value to an audience via a chosen narrative. A user story is an informal explanation of a software feature or functionality written from the end user’s perspective. Slack NPS survey.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MARCH 4, 2021

Collecting feedback from customers is an integral part of product development. While there isn’t a lack of apps to help you collect feedback – the best and most useful course of action is always to start where your users are: in your product. Consider how and what you are asking for: general vs contextual in-app feedback.

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Feedback Software Research Software User Testing Customer Feedback 111

Userpilot

SEPTEMBER 7, 2023

UX design is concerned with the overall feel and functionality, ensuring the user’s intuitive and satisfying interaction. Userpilot uses pre-loaders and white-space elements to provide feedback to the users when the app is loading. Figma presents helpful tips to highlight important aspects of their product.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Track customer behavior in-app to gain insights into user attrition trends. Use exit surveys to collect customer feedback and understand the reasons behind churn. Identify detractors and reach out to them.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap?

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Roadmap Customer Experience UX Product Research 105

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. Feedback options like feature requests offer insight into customers’ needs.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. It all begins when the customer signs up for your tool and has a continuous effect. Benefits of the SaaS user onboarding process: Improved retention. Collect customer feedback and improve accordingly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Designing applications that address these specific pain points can set the stage for groundbreaking solutions.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Reporting Tools 87

Userpilot

JANUARY 16, 2024

Looking for UX design books that offer practical wisdom and show you how to get better? How each book improves your UX design skills. Book a demo now to discuss your UX needs with our team. UX for Beginners: A Crash Course in 100 Short Lessons by Joel Marsh Don't be fooled by the bite-sized lessons—this book packs a punch.

User Testing 105

User Testing Books Customer Feedback Customer Experience 105

Userpilot

MARCH 1, 2022

Looking for ways to bring back inactive users for your SaaS? In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in). Inactive users are not just people who stopped using your platform. Pro tip: Use segmentation to welcome back churned trial users.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How do you develop and implement a SaaS localization strategy? A product localization strategy should cover all the aspects of UX like marketing , sales , features , or UI changes. Payment system localization ensures local users can use payment methods they are used to.

Research Software 98

Research Software Feedback Software User Testing Product Research 98

Userpilot

OCTOBER 23, 2022

15 tips for acquiring and retaining customers. Acquiring and keeping repeat customers involves delivering an excellent customer experience , empowering them with product education , acting on their feedback , and rewarding customers for their loyalty. 15 tips for acquiring and keeping repeat customers in SaaS.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

SEPTEMBER 5, 2022

Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. We also discuss five best practices to follow when asking for reviews, and two tools that can be used to gather them. You can request reviews in-app through microsurveys , modals, pop-ups, and banners. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. A good onboarding system will positively impact metrics like activation , retention , feature usage and Time to Value. What is an onboarding process?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Collect customer feedback to improve customer experience. Collect and analyze customer feedback. Retention marketing needs direct and personalized communication with existing customers, so in-app is the best choice, often complemented by email.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

APRIL 6, 2022

That’s because first impressions matter, especially in the SaaS world, where users can easily switch to alternative solutions when they perceive yours to be too difficult to engage with. The first-time user experience starts the moment users sign up for your tool. Your SaaS first-time users go through the same experience.

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Customer Experience Feedback Software User Testing Customer Feedback 111

Userpilot

APRIL 10, 2023

Could freemium work for your SaaS business? By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan. Is the freemium strategy worth it for SaaS products? That’s what we discuss in the article.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97

Userpilot

SEPTEMBER 15, 2022

In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. 13 of the best strategies to drive customer happiness: Regularly collect feedback at different touchpoints and close the feedback loop by acting on it. Are you measuring customer happiness? Should you?

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95