Intercom, Inc.

DECEMBER 19, 2018

Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy. Des Traynor, Co-founder and Chief Strategy Officer. ” Strategy over speed: How video games prepared me for life as a product manager. a simple customer onboarding framework. PREACH – a framework for perfecting your customer support tone.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

Books Research Software Product Research Reporting Tools 52

The Product Coalition

AUGUST 26, 2019

it depends on the product strategy. Define modularity drivers based on company-specific factors such as strategy and financial limitations. Check out GitLab’s handbook on how they run the company, and Shopify’s design system Polaris for great examples of such libraries. ?? This gave Amazon massive economies of scale.

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

DISQO

JUNE 15, 2015

For enterprise product managers, validated learning comes far more rapidly utilizing other strategies. Not only do simulated prototypes marginalize user bias and inaccuracies, if utilized effectively they can also provide a framework by which product managers can evaluate and benchmark new product features iteratively.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

The Secret PM Handbook

OCTOBER 21, 2017

If you remember the Secret Product Management Framework , the fundamental thing we work with as product managers is market problems. Strategy/Methodology. To be successful, you need a strategy. And believe me, many product management organizations are paralyzed in this area. That’s a big problem.

Customer Experience 170

Customer Experience Data Visualization Framework Article 170

DISQO

JUNE 15, 2015

For enterprise product managers, validated learning comes far more rapidly utilizing other strategies. Not only do simulated prototypes marginalize user bias and inaccuracies, if utilized effectively they can also provide a framework by which product managers can evaluate and benchmark new product features iteratively.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

For enterprise product managers, validated learning comes far more rapidly utilizing other strategies. Not only do simulated prototypes marginalize user bias and inaccuracies, if utilized effectively they can also provide a framework by which product managers can evaluate and benchmark new product features iteratively.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

Product Bookshelf

AUGUST 22, 2016

Thinkertoys: A Handbook of Creative-Thinking Techniques. Don’t be afraid to start from scratch, adapt observed ideas, and use the Thinkertoys frameworks to unlock your imagination. Separate design from programming and focus on the vision, rather than using existing mechanical frameworks. by Michael Michalko. by Susan Weinschenk.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

The Product Coalition

MARCH 23, 2018

Items that make it into SaaS products often don’t align with the company’s strategy to support growth or help existing customers reach their desired outcomes. PLAN Every prioritization decision you make has to be in line with your company plan or strategy. Instead, try to prioritize strategically, based on your plan and strategy.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Intercom, Inc.

JULY 13, 2018

Get your free copy of The Growth Handbook, brought to you by Intercom. The framework that I’ll give is really easy for everyone to follow. It’s the Content Reusage Framework from Aleyda Solis. If you use that framework, it’s going to work out really well for you. Want more advice like this?

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

Product Bookshelf

JANUARY 3, 2017

Next, experts bring their perspective to the questions and map: strategy, voice of customer, the solution (how things work), and history (previous attempts to solve this problem). Sprint is a how-to handbook for using prototypes to facilitate answering key product and service questions.

User Testing 48

User Testing Product Research Feedback Software Testing 48

Imaginary Cloud - Design

JULY 2, 2020

Be it re-inventing the wheel or trying out new stuff, but without solid foundations, direction and strategy. “Oh, The issue with the second scenario is that general high-level practices can be found (with a more relevant context) in any good design framework or design system (for instance, Google and Apple design guidelines).

Books 52

Books Technical Review Research Software Data Visualization 52

The Secret PM Handbook

AUGUST 22, 2016

Strategy – how the goals of my company drive the solutions I deliver, and how my solution aligns with those goals. Markets – my segments, their problems, and how to reach them with my solution (and if they are big enough for me to make money). Revenue and profit – how my solution will generate top and bottom line dollars.

Research Software 170

Research Software Feedback Software User Testing Product Management 170

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. Authoritative, actionable strategies on how to grow your business.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

JULY 12, 2018

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17.

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120

BrainMates

APRIL 2, 2019

In start-ups, Product Managers often report that founders don’t allow them to steer the Product Strategy and Roadmap. To minimise this, we conduct research, analyse data, run experiments and use every tool and trick in our Product Management handbook to increase our certainty that the product will enjoy success and reward our businesses.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Iteratively Blog

MAY 31, 2020

In the end-user era , where you acquire customers by leveraging product-led growth, knowing what specific actions folks take in your product is instrumental in guiding your strategy across product, sales, marketing, and customer success. Check out RICE if you're looking for a framework for prioritization. Document everything.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

PMLesson's Ace the PM Interview

MAY 13, 2020

We highly recommend this book as it can serve as your handbook for every step of PM recruiting. Bookmark: Product Hired's list of links that they've curated across the web that cover frameworks, interviews, experts, resources, etc. #2 Product and Strategy Sense: Amplitude , Stratechery , PM Insider. Month 1: Setup recruiting.

Technical Review 52

Technical Review Software Review Feedback Software Framework 52

Hutwork

MARCH 19, 2018

If you’re adopting lean thinking, this is the handbook for you. Agile Change Management: A Practical Framework for Successful Change Planning and Implementation. Good Strategy Bad Strategy: The Difference and Why It Matters. Richard Rumelt strips away what you thought was good vs. bad in Good Strategy Bad Strategy.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Alchemer Mobile

OCTOBER 22, 2020

Going back to basics to find inspiration has been one way expert product managers adjusted their strategies to meet rapidly-shifting consumer needs. The first 10 books focus solely on product management theory and strategy, while the last 10 books focus on general problem solving and business strategy. by Nir Eyal. Read it here.

Books 236

Books Research Software Feedback Software Product Management 236

Intercom, Inc.

OCTOBER 24, 2019

“He was excited about how we might be able to take this word ‘community’ and really break it down into clear actions and a clear framework so that we can demystify it” Bailey: I was on the Instagram team before we got acquired by Facebook. Bailey: One is that they are willing to give up control. I met with Brianna.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Brian Rothenberg: A company’s mission and growth, and the strategy involved in both, are inextricably tied.

User Testing 160

User Testing Research Software Onboarding KPIs Customer Experience 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Brian Rothenberg: A company’s mission and growth, and the strategy involved in both, are inextricably tied.

User Testing 126

User Testing Research Software Onboarding KPIs Customer Experience 126