Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. And no one knows this better than Zanade Mann, founder and Managing Director of the Black Women’s Business Collective.

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Reporting Tools Feedback Software Research Software Technical Review 118

Mixpanel

MAY 8, 2023

Growing a digital product and company is a multi-team sport. For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. Define what a session is for your site based on specific event start, timeout, or sending session IDs according to how you’ve defined it in another tool.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen.

Product Management 155

Product Management Product Manager User Testing Customer Experience 155

bpma ProductHub

OCTOBER 16, 2016

In response, he has given them processes to follow and skilled people to carry them out, which leads to market-responsive products and services. Currently at Pragmatic Marketing, Paul helps companies build product teams by teaching their managers and marketers how to become market-driven. They literally broke the scale.

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Reporting Tools Research Software Analytic Tools User Testing 150

The Product Coalition

APRIL 26, 2021

The second stage refers to gathering data so that the Scrum Team can have data-informed Retrospectives. As I have observed in practice, many Scrum Teams either limit the data gathering part of the Retrospective, thus lacking vital information. The Scrum Team identifies the most helpful changes to improve its effectiveness.

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Data Visualization Information Reporting Tools Agile 89

The Product Coalition

MARCH 8, 2020

I work in the tech industry & manage a team of around 12 people with a range of product, delivery & engineering skills. As a leader in tech, I have a variety of responsibilities, but I see my main role as building, enabling & motivating teams to deliver great digital products. Personal opportunity.

Leadership 78

Leadership Weak Development Team Reporting Tools Feedback Software 78

Iteratively Blog

DECEMBER 13, 2020

By definition, reactive data validation takes place after the fact and uses anomaly detection to identify any issues your data may have, and to help ease the symptoms of bad data. While these methods are better than nothing, they don’t solve the core problems causing the bad data in the first place. Here’s why: Data is a team sport.

Data Visualization 52

Data Visualization Analytic Tools Weak Development Team User Testing 52

eG Innovations

DECEMBER 7, 2022

SNMP stands for Simple Network Management Protocol. It is an Internet Standard protocol for collecting and organizing information about managed devices on IP networks and for modifying that information to change device behavior. Three significant versions of SNMP have been developed and deployed. Figure 1: How SNMP works.

Enterprise 52

Enterprise Reporting Tools Data Visualization Transportation 52

Mind the Product

OCTOBER 23, 2019

(All of the issues discussed were under the Chatham House rule , so you won’t see any direct quotes, but everything reported here comes from the most forward-thinking people in the world of product.). The team won’t respect me if I’m not technical”. Julia Harrison – Head of Product at Government Digital Service.

Customer Feedback 87

Customer Feedback Leadership Reporting Tools Weak Development Team 87

ProductPlan

OCTOBER 25, 2022

The weary musician jotting down notes and chords that came to them in a dream or the product manager dreaming of new product ideas. Product teams long for similar moments of inspiration, but the motivational poster vision of breakthrough ideas misses the raw materials and effort that lead up to these moments. Senior management.

Data Visualization 52

Data Visualization User Testing Product Research Customer Feedback 52

ProductPlan

MARCH 11, 2022

Finding a new team member creates anxiety for many managers and for a good reason. The right hire unlocks new capabilities, allowing the team to achieve even more. The wrong choice, however, can drag down the highest functioning of teams. So, what exactly is a product operations manager ?

Data Visualization 52

Data Visualization Reporting Tools Feedback Software Weak Development Team 52

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Modus Create

AUGUST 4, 2021

Poor test data management is the leading cause of test automation failure. So, in this article, we’ll look at some of the best practices and common mistakes in test data management. The tests should be responsible for managing their own data, which makes it critical for them to set that up in order to run.

Data Visualization 52

Data Visualization User Testing Product Research Testing 52

Mind the Product

MAY 16, 2018

In just over five years, Ford was reporting $20 billion in profits and was the only automotive company in the US to avoid a government bail-out. But, when asked about the greatest moment of the turnaround, Mulally says it was when his executive team started being comfortable enough with him to tell him the truth.

Weak Development Team 82

Weak Development Team Automotive Data Visualization Feedback Software 82

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com One of the proudest moments of my career was launching and watching the evolution of digital wealth manager Nutmeg’s socially responsible investment portfolios, and it was a great example of how this type of discovery initiative can set you up for success.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A billable).  Building

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. We had made a bad hire. Upcoming Events. April Dunford UK Book Launch Tour BoS USA 2019.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Intercom, Inc.

FEBRUARY 4, 2021

The group of businesses works across industries from agri-tech to motor to SaaS, with the shared goal of finding environmentally positive solutions that deliver on both purpose and profit. We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software.

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Reporting Tools Transportation Travel Data Visualization 183

Userpilot

MAY 12, 2024

TL;DR Mixpanel is a simple and powerful product analytics tool that allows product teams to track and analyze in-app product engagement. It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

eG Innovations

JULY 19, 2022

Top Freeware and Open-source IT Monitoring Tools. There are hundreds of monitoring tools available in the market for enterprises and MSPs to choose from. Many of these tools are open source or freeware. Over the years, the functionality of many of these open source tools have improved greatly. What is Grafana? Why Use It?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Software Review 52

Userpilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. In the final 2 steps, the teams analyze the data to extract insights and act on them to improve the metrics. These are only two of the many questions this article tackles.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

MAY 12, 2024

TL;DR Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Plus, the platform uses sophisticated data science capabilities to help you make better-informed, data-driven decisions to improve user experience. Let’s dive in! But it isn’t without flaws.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

The Accidental Product Manager

MARCH 23, 2020

I had to say goodbye to my product manager job because I got fired Image Credit: Photo by Gift Habeshaw on Unsplash. Exactly How Does A Product Manager Get Fired? What this meant for the company is that they now had a product and, hat’s off to them, they realized that they needed a product manager. One is that you get laid off.

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Fractional CTO CTO Product Management Product Manager 13

eG Innovations

JUNE 21, 2022

To support this initiative, we offer flexible licensing options that meet the needs of clients regardless of the solution they choose to employ. However, poor ISV (Independent Software Vendors) licensing options are often a blocker to adopting circularity. Circular IT and Zero Waste Strategies are vital goals for eG Innovations.

Reporting Tools 52

Reporting Tools Data Visualization Artificial Inteligence Strategy 52

The Product Coalition

FEBRUARY 1, 2021

Part 2 focuses on how to manage product bugs. Most of us have been through the results of poor management of bugs: hair-on-fire, last-minute late nights to madly scrambling to critical fix bugs blocking a release, or stopping a customer from using a product. It’s the best form of customer service. This builds trust.

Software Review 114

Software Review Reporting Tools User Testing Systems Review 114

Mixpanel

AUGUST 11, 2020

From understanding the analytics landscape to mapping capabilities with KPIs and integrating new tools with your current stack, we know that choosing a product analytics solution can be overwhelming—not to mention, time-consuming. How is Mixpanel different from marketing analytics tools like Google Analytics?

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Research Software 98

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. I ran a survey with industry insiders and at least 50% of all product managers who responded haven’t spoken to a customer recently. most invariably say zero.

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User Testing Weak Development Team Customer Experience Customer Feedback 172

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. When people detect a bottleneck in the system, the operational cadence of the company starts slowing down.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Amplitude

FEBRUARY 21, 2021

When startups launch, they often have a small number of data sources and people managing their data assets, so it’s easy to keep their data taxonomy clean. If they struggle to manage this information, they may face a number of costs. In other words, the more you need data governance, the more difficult it becomes.”

Government 59

Government Data Visualization Framework Onboarding KPIs 59

Reveal

AUGUST 17, 2022

Organizations that want to leverage the full potential of their data to make on-the-spot decisions , have to continually follow the latest trends and technologies in the BI and data analytics space in order to increase revenue, accelerate growth, and improve productivity. Low-Code Development Tools. So, what is to come?

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Userpilot

DECEMBER 10, 2023

Looking for a good product analytics tool and wondering which one of Pendo, Appcues, and Amplitude is the best option for your SaaS company? There are plenty of tools for product analytics on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Pendo! Let’s compare them!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 12, 2023

Looking for a good user analytics tool and wondering which one of Pendo, Appcues, and Amplitude is the best option for your SaaS company? There are plenty of tools for user analytics on review sites, but they don’t make the choice any easier. The platform also helps you announce new product features and collect customer feedback.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

MARCH 7, 2024

According to the World Economic Forum’s 2022 Global Gender Gap report – women represent just 36.9% 78% of women in tech report feeling like they must work harder than male coworkers to prove themselves [Source: Trustradius , 2021]. Melissa Kwan : “I quit my job in SAP and wanted to start a company that uses technology.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Userpilot

AUGUST 17, 2021

User analytics tools provide valuable insights into user behavior, i.e., what users do inside your product and why they do it. Once you have the right analytics tool at hand, you can make remarkable improvements to your growth metrics by making smart decisions. These tools can provide analytics based on non-identifiable data (e.g.,

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98