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Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging

Intercom, Inc.

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. She went on to become a high school English teacher, college writing instructor, and writing consultant for government agencies. Liam: So, you are the absolute perfect person to talk to then about effective customer messaging and engagement.

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The offboarding process: how to ease the transition for your team

nulab

Many jurisdictions have specific laws and regulations governing the termination of employment. A well-executed offboarding process can help the company retain top talent and prevent bad blood between departing employees and those who remain. Notify the team. So, what is offboarding, exactly? It’s good business.

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Text introduces us to each app, starting with its name, and text guides us to how apps work and what value they provide, from instructions and inputs to settings and disclaimers. Measuring the letters.

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Decentralized Social Media Platforms?—?The Only Guide You Need to Read

The Product Coalition

Developing a decentralized social media platform involves harnessing blockchain technology to create secure and transparent networks where users control their data. It’s like moving from a crowded metropolis to a cozy village, where everyone knows your name. Think of it as designing your own digital home in the village.

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The Great Silence

The Product Coalition

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

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The ultimate marketing technology stack for 2019

Intercom, Inc.

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

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Norman Crowley on uncovering the business opportunities in tackling climate change

Intercom, Inc.

We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software. And so, our teams it’s a huge motivator for them. And so we really learned that the messaging and the product had to do a different thing for every person in the organization.