Intercom, Inc.
JULY 25, 2022
New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers.
Product Management Unpacked
MAY 27, 2021
After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. I had a strong tech background, so I wanted to dive into the business and design side of product management and hone my leadership skills. And it’s CMU.”.
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Gainsight
OCTOBER 10, 2023
The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. In healthcare, for example, healthcare professionals (HCPs) will likely use AI for data-based diagnostic support. That’s an increase of more than 1,700%.
People-First Product Leadership
FEBRUARY 12, 2024
As you can likely guess if you’ve been following this newsletter, I fall on the side of favoring collaboration as being a key area of focus for performance reviews. A product practitioner named Emily Webb borrowed a term from healthcare - professional protectionism - to describe this behavior.
UX Studio
DECEMBER 14, 2023
The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. From there, we started thinking seriously about building our product, reviewing the pain points of our community.
Alchemer Mobile
OCTOBER 9, 2018
So it’s App Store reviews, it’s direct customer feedback through a customer feedback link. So we talk directly to the customers as they experience the installation of the security system and then take out a lot of that information back into the product organization and adjust feature sets accordingly based on that firsthand data.
TIBCO - Thought Leadership
OCTOBER 28, 2020
It’s not just the travel market that’s impacted: financial services, telecommunications, industry, transportation, retail, healthcare, government, hospitality, and the energy sector are all facing the same challenges in adapting to the new reality. How to Adapt. On the other hand, retailers and distributors saw a 12.2%
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