The Product Coalition

FEBRUARY 18, 2019

if you bias your questions towards finding people who think like you, you’re not setting yourself up to create the best performing team. In hindsight what was a product mistake and what did you learn from it? : This question is contraindicated if you’re trying to build diversity in your team. What was your pricing strategy?

User Testing 62

User Testing Product Management Product Manager Product Research 62

Oren Steinberg

SEPTEMBER 10, 2017

The process of product management is susceptible to cognitive bias just like any other task that we perform. How can we develop a product without bias? We often think that by basing our decisions on data we are bypassing cognitive biases altogether, that somehow data is immune to bias. So let’s look at the – data bias.

Product Research 53

Product Research Data Visualization Product Management Product Manager 53

Mind the Product

NOVEMBER 7, 2018

With hindsight this made sense, as blog readers were potentially in the “aware” stage of their customer journey (as our content was focused around those topics). Analyze your test across key segments to see this. For example: Is this test performing differently for new/returning visitors?

Product Research 104

Product Research User Testing Testing Data Visualization 104

Intercom, Inc.

AUGUST 29, 2018

When we do that and then apportion blame or apply hindsight bias, we minimize our ability to take those risks again and subsequently also minimize our potential. We expect that when we do, we’ll often fail. In order to foster an environment of innovation, we need to be prepared to sometimes fail or come up short.

Branding 132

Branding Feedback Software User Testing Customer Feedback 132

Gainsight

OCTOBER 5, 2020

In hindsight, Shawna made a fantastic decision and just did the job at hand. Nick asked Shawna what one misconception or bias surrounding product management roles was. Both Nick and Shawna expressed that in careers, you sometimes step back to step forward. The right company, the right role, or position doesn’t always present itself.

Customer Experience 66

Customer Experience Data Visualization User Testing Customer Feedback 66

The Product Coalition

NOVEMBER 27, 2018

With hindsight this made sense, as blog readers were potentially in the “aware” stage of their customer journey (as our content was focused around those topics). Analyze your test across key segments to see this. For example: Is this test performing differently for new/returning visitors?

Product Research 60

Product Research User Testing Testing Data Visualization 60

The Product Coalition

APRIL 30, 2019

The further they go through, the deeper their commitment to finishing the process, this is based on a psychological bias known as the IKEA effect. All of these seems very obvious in hindsight. This reduced the perceived number of fields users see, making them think it’ll be faster than it really is. But at least we learned?—?and

Feedback Software 60

Feedback Software User Testing Customer Experience Customer Feedback 60

DISQO

JULY 24, 2015

Despite it’s immediate popularity and obviousness in hindsight, consumers never requested chunky tomato sauce in focus groups because “the mind knows not what the tongue wants.”. In one of his epic TED Talks , Malcolm Gladwell explored why it took until the 1980s for food producers to create a chunky tomato sauce.

Product Research 40

Product Research User Testing Customer Feedback Data Visualization 40

DISQO

JULY 24, 2015

Despite it’s immediate popularity and obviousness in hindsight, consumers never requested chunky tomato sauce in focus groups because “the mind knows not what the tongue wants.”. In one of his epic TED Talks , Malcolm Gladwell explored why it took until the 1980s for food producers to create a chunky tomato sauce.

Product Research 40

Product Research User Testing Customer Feedback Data Visualization 40

DISQO

JULY 24, 2015

Despite it’s immediate popularity and obviousness in hindsight, consumers never requested chunky tomato sauce in focus groups because “the mind knows not what the tongue wants.”. In one of his epic TED Talks , Malcolm Gladwell explored why it took until the 1980s for food producers to create a chunky tomato sauce.

User Testing 40

User Testing Product Research Customer Feedback Data Visualization 40

The Product Coalition

OCTOBER 20, 2021

According to Kahneman, errors in decision-making are comprised of two things: bias and noise. This is because biases are much more visible when reflecting on an incorrect decision in hindsight?—?humans Confirmation bias is the reason they made the wrong decision”. Confirmation bias is the reason they made the wrong decision”.

Customer Experience 136

Customer Experience Product Research Data Visualization Technical Review 136

Bogdan Coman Says

JANUARY 12, 2020

1 Blind Spot bias The tendency to see oneself as less biased than other people, or to be able to identify more cognitive biases in others than in oneself. #2 5 Information bias (also known as analysis-paralysis) The tendency to seek information even when it cannot affect action. #6 Let’s call them “optimal decisions”.

Weak Development Team 52

Weak Development Team User Testing Data Visualization Product Management 52

The Product Coalition

APRIL 23, 2020

Over the years I had my good share of wonderful memories working with teams across different continents nevertheless wisdom is often gained on hindsight especially during trying times. Putting people from different demographics and cultures together and expecting them to work cohesively from the start will be an elusive dream.

Technical Review 78

Technical Review Management Management Construction 78

Intercom, Inc.

AUGUST 13, 2019

Because although this is all very inspiring stuff (in a motivational poster for nerds kind of way), with the benefit of hindsight I can detect an element of disavowal to what was said here, a sense that “tools are tools, they are neutral, who knows what people might use them for?” Don’t let these tools push you around!

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

BrainMates

NOVEMBER 1, 2021

Below is an attempt to categorise the 5 most common and lethal mistakes seen in product failures with the benefit of hindsight (and maybe a sprinkling of common sense). Ensuring the most lethal failure points are tested for early also helps more ideas to be assessed and reduces any sunk cost or anchoring bias.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Business of Software Conference

APRIL 17, 2020

We’ve tried remote work and in hindsight you see some very obvious mistakes you’ve made about why it hasn’t worked. It basically seems like you’ve taken the sort of normal extrovert bias paradigm of the work world and flipped it on its head and created a beautiful world for introverts.

Weak Development Team 64

Weak Development Team Feedback Software Software Review Reporting Tools 64

Andrew Chen

JUNE 25, 2019

That’s a natural social bias. Three, it all only made sense in hindsight. What’s interesting is what happens when we add reputation to the mix?—?in in our case with reviews. When you have less than three reviews, nothing changes. But if you’ve got more than ten, everything changes. High reputation beats high similarity. but enough did.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Andrew Chen

JUNE 25, 2019

That’s a natural social bias. Three, it all only made sense in hindsight. What’s interesting is what happens when we add reputation to the mix?—?in in our case with reviews. When you have less than three reviews, nothing changes. But if you’ve got more than ten, everything changes. High reputation beats high similarity. but enough did.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48