Intercom, Inc.

FEBRUARY 10, 2021

Here at Intercom, we doubled down on building and shipping features across our conversational support and engagement solutions that would fundamentally shift how our customers communicate with their own. Register for our Built for you webinar today, February 10, at 6pm GMT. Filter Resolution Bot reports by mode settings.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

ProductPlan

SEPTEMBER 28, 2022

Product-led growth is a business strategy in which a company uses its product as the primary tool to gain customers. To truly understand them, you listen to their problems and consider their feedback when you build a solution. They can utilize the product to solve their problem or gain clarity on its use as a solution.

Reporting Tools 59

Reporting Tools Customer Experience Feedback Software User Testing 59

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. The SaaS sales process encompasses the various stages of selling web-based software solutions either to new customers or existing users.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Nulab

FEBRUARY 10, 2020

Marina Vorontsova is a copywriter at Soshace.com — a hiring platform for web developers — hire a developer or apply for a remote job. No matter how great your product or service is, there will always be a product better than yours. Getting backlinks, i.e. the inbound links that lead to your site from other sources.

Data Visualization 102

Data Visualization Startups Analytic Tools Reporting Tools 102

The Product Coalition

JULY 8, 2019

The New Age of Product Marketing The evolution of Product Marketing is one of the newest and most important trends in software marketing today, so it’s important to understand it and know how to apply it for your career or company. Now Product is Queen, and customers value it more than relationships, services or reputations.

Data Visualization 60

Data Visualization Definition Product Marketing Reporting Tools 60

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

AUGUST 10, 2018

It’s powered by Operator, our bot technology, and if your business has a website, this is definitely going to help you grow your customer base and make your sales, marketing, and support teams more efficient and hopefully a little bit happier as well. This messenger will replace the tools they use today like email and forms.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

MAY 12, 2021

. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations. Check out our latest Built for you webinar.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Intercom, Inc.

AUGUST 18, 2020

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Register for our Built for you webinar on August 25. New reporting metrics for more detailed insights. And that’s not all we’ve been building.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

JUNE 23, 2020

I’ve got various product managers reporting into me and we focus primarily in the support space. What already exists either in our help center or webinars or helpful guides? And where do we see the technology advancing to in the next while? What follows is a lightly edited transcript of the episode.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

FEBRUARY 1, 2022

Using a tool like Userpilot you can track and analyze product usage analytics, collect in-app feedback, and built in-app guidance using modals, tooltips, product tools, and more. So user interactions with the customer service teams would be equally important. Amazon provides great customer service.

Customer Experience 98

Customer Experience Data Visualization Analytic Tools Feedback Software 98

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Intercom, Inc.

SEPTEMBER 20, 2018

They can be difficult to diagnose, and if sales and marketing don’t have a healthy relationship, things can devolve into pointing fingers instead of working together to find solutions. It doesn’t matter that we shipped a new website or ran 30 webinars if we missed our number. Jeff Serlin: Thanks Brian; it’s good to be here.

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99