Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

The Product Coalition

JULY 28, 2021

Leadership coach Gordon Tredgold recently wrote a piece in Entrepreneur, The Real Difference Between Leadership and Management, and Why Most People Struggle to Make the Grade , on understanding how you can set yourself up for success in climbing the leadership ladder. Leadership Level 1? —?informal Leadership Level 2? —?hands-on

Leadership 147

Leadership Reporting Tools Product Research Webinar 147

Userpilot

MAY 28, 2024

Teresa Torres holds a Bachelor of Science in Symbolic Systems from Stanford University and a Master of Science in Learning and Organizational Change from Northwestern University. Top podcasts/webinars of Teresa Torres If you prefer listening (and watching) over reading, Teresa has appeared on several noteworthy podcasts and webinars.

Data Visualization 78

Data Visualization Product Research Books Feedback Software 78

ProductPlan

FEBRUARY 9, 2024

Sticking to inflexible annual planning cycles can introduce significant challenges in the era of rapid technological advancements. The static nature of traditional product planning cycles fails to consider quickly-improving technologies and unforeseen changes in the market. What should year-round planning look like?

Data Visualization 99

Data Visualization Customer Feedback Feedback Software Analytic Tools 99

ProductPlan

SEPTEMBER 2, 2021

They hold qualified women back from climbing career ladders and reaching a senior product leadership position. Yet, they’re still stubbornly absent from the leadership teams in far too many organizations. The Numbers Don’t Lie in Senior Product Leadership Positions. Paycheck Problems for Senior Product Leadership Roles.

Leadership 81

Leadership Technical Review Reporting Tools Customer Experience 81

Agile Velocity

DECEMBER 4, 2023

Titled, “Mastering the Art of Integration: Strategic Planning with SAFe ® for Agile Organizations”, the webinar explored the challenges many companies face when bridging the gap between strategy and execution. Complete the form for a copy of the dictionary of strategic planning terms mentioned throughout the webinar.

Webinar 40

Webinar Reporting Tools Agile CTO Coach 40

Alchemer Mobile

JANUARY 28, 2020

While we could chat top product management tools and technologies all day, we believe organizational changes will have the largest impact on this industry in 2020. Due to rapidly-changing technology, customers have high expectations for the products they use. Psst…we just did a webinar on this topic – check it out here ).

Product Management 191

Product Management Product Manager Reporting Tools Technical Review 191

Ronke PM

FEBRUARY 13, 2024

In order to build products and solutions that serve diverse communities successfully, we need leaders, product managers, and cross-functional team members to represent them. We are placed in a defining moment where we can employ intellectual bravery and fortitude to build products, solutions, and services that can improve people’s lives.

Reporting Tools 52

Reporting Tools Customer Experience Leadership Research Software 52

Centercode

DECEMBER 22, 2020

Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve. The Impact of Pre-Release Product Testing on Star Ratings (Report). Other Highlights.

Reporting Tools 75

Reporting Tools Feedback Software User Testing Customer Feedback 75

The Product HQ

APRIL 20, 2024

Excellent leadership skills, a fundamental understanding of product management, and a strong portfolio of success are the recipe for success. At times, it also shows your potential for a product leadership role. Evaluate industry-standard technology and focus on implementing it into current products.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Gainsight

OCTOBER 7, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.” . Podcasts and webinars hosted by Gainsight executives. Want to join the ranks of best-in-class CS teams?

Research Software 52

Research Software Reporting Tools Customer Experience User Testing 52

Mind the Product

OCTOBER 21, 2019

Held in the lovely Barbican Conservatory , this year’s #mtpcon London Product Leadership Forum brought together a group of senior product leaders for the type of conversations that can only happen behind closed doors. A consumer-facing product needs a very different strategy to a platform you’re building. Framework Fanatics.

Data Visualization 78

Data Visualization Leadership Customer Feedback Reporting Tools 78

Intercom, Inc.

SEPTEMBER 3, 2020

we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. In London, we focus on improving our support solutions. So let’s hear from our panelists about who they are and the work they do at Intercom.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

ProductPlan

JULY 2, 2021

Our library of content helps thousands upon thousands of product people every month continue their education and understanding of the product space, thought-leadership, best practices, and trends, all for free. Of course, if you seek best practices for using ProductPlan’s roadmap platform, you’ll also find tips in the Learning Center. .

Webinar 85

Webinar Reporting Tools Education Leadership 85

Intercom, Inc.

MARCH 11, 2021

Later is an Instagram marketing platform that allows users to be more strategic about how they plan, publish, and report on their social media content. And we do that every day, in terms of providing great service.” Because trust is not something you easily get anymore, especially when it comes to service.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Feedback Software 87

Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. Tweet This Still, in our Product Talk courses and webinars, we often hear the complaint that teams don’t have time for discovery. It’s true that discovery takes time.

Product Research 228

Product Research Customer Experience Data Visualization User Testing 228

Gainsight

AUGUST 24, 2020

The Customer Success Operations team I manage has responsibilities ranging across: Software administration. KPI and Board reporting. User adoption programs ranging from webinars to newsletters to Sightline Vault solutions . Do you use the Gainsight platform to do your job? Process development. If so, how?

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Gainsight

DECEMBER 15, 2023

Tip 1: Learn the Revenue Love Language CS orgs are now at the executive leadership table and in the boardroom. In addition to talking about business value, outcomes, and opportunities, be prepared to produce and discuss bottom-line data in a way that leadership is used to. “You Thanks to technology like Gainsight’s Horizon AI.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

Userzoom

DECEMBER 11, 2019

My prediction (and hope) for 2020 is that information on the environmental impact of a product or service will be more readily available to the consumer. UX Researcher, Professional Services. With technology being integral to our everyday lives, we shouldn’t be excluding anyone. Becky Wright, Senior Product UX Researcher.

Data Visualization 92

Data Visualization User Testing UX Research Software 92

Gainsight

MAY 21, 2021

His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex. Come help me simplify the services organization.”. These can include: An MVP launch to get users in the system quickly. are far, far behind us.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

ProductPlan

JULY 20, 2021

The problem plagues nearly every aspect of the corporate world—technology companies included. Using data from our State of Product Management Report , we know who holds product management roles. Anyone who doesn’t have their head buried in the sand is well aware of these systemic issues. Our world contains multitudes.

Reporting Tools 52

Reporting Tools Technical Review Customer Experience User Testing 52

Gainsight

AUGUST 31, 2020

We will share the lessons here but also encourage you to sign up for the live webinar series here. . It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Userpilot

MARCH 7, 2024

According to the World Economic Forum’s 2022 Global Gender Gap report – women represent just 36.9% of leadership roles. 78% of women in tech report feeling like they must work harder than male coworkers to prove themselves [Source: Trustradius , 2021]. It was an iPad interactive brochure and sales tool for sales centres.

Technical Review 102

Technical Review CTO Coach Startups Feedback Software 102

Sequent Learning

DECEMBER 10, 2019

As a sponsor of Product Management Today , Revulytics welcomed Steven Haines into their webinar series. In this blog post, Revulytics has highlighted some of the insights from Steven’s webinar, “Walk A Mile In Your Customer’s Shoes” We encourage you to watch the full on-demand webinar for even more details.

Webinar 52

Webinar User Testing Weak Development Team Research Software 52

Gainsight

NOVEMBER 16, 2020

Gainsight has a solution that alleviates those pains—Renewal Center. To listen to the webinar on-demand, access it here. . And Sales, CS, or any other team working on renewals might be operating in different records systems. Conversica is the leader of Business Intelligent Virtual Assistants. Customer Success).

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Customer Feedback 52

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. It’s easy to dream up a sophisticated solution to a problem, but first you need to validate your assumptions to ensure you’re on the right track before going nuts with features.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. The SaaS sales process encompasses the various stages of selling web-based software solutions either to new customers or existing users.

Feedback Software 90

Feedback Software Research Software Reporting Tools Onboarding KPIs 90

Gainsight

DECEMBER 1, 2021

When you’re tasked with updating the way your entire company thinks about systems and strategies, it can feel almost impossible. . They can evaluate every step of a customer journey, make predictions about what systems and strategies will work for which customer persona, and measure the results to optimize those systems and strategies.

Data Visualization 52

Data Visualization Customer Experience Reporting Tools Customer Feedback 52

BrainStation Product Management

FEBRUARY 28, 2019

In BrainStation’s survey, Product Managers ranked communication (71 percent), leadership (65 percent), and empathy (58 percent) as the most important skills for a Product Manager, ahead of research and project management, and far ahead of design (selected by only 20 percent of respondents). It’s a supportive role, not a visionary role.”.

Technical Advisors 70

Technical Advisors Reporting Tools Analytic Tools Product Research 70

Mironov Consulting

APRIL 12, 2020

Anonymizing some examples from last week’s coaching calls: You might have a SaaS product for arts and social service organizations. Banking platforms may need emergency workflows to handle small business loans or temporary forgiveness of late payments. Perhaps swap in group messaging or real-time event streaming or virtual auctions?

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

The Product Coalition

MARCH 2, 2020

In both situations, the incentive structure of an organization most likely still fosters a predictable behavior that contradicts the organization’s goals at a system level. The following list of Scrum stakeholder anti-patterns addresses Scrum events, system-related issues as well as issues of individual players.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. It All Starts with Leadership Alignment. Forrester Report: The Business Case for Customer Success Management. Ultimate Guide to Customer Success Org Structures.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Webinar 52

Revulytics

AUGUST 8, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. They’re solutions people.

Research Software 54

Research Software Product Research User Testing Reporting Tools 54

Roy Madden

APRIL 5, 2016

Accordingly, many social media sites like Twitter, Instagram, and Facebook have integrated some form of video content on their platforms. Additionally, new social media platforms have recently emerged that feature video as the central medium for interaction. Granted, a direct sales pitch or advertisement won’t fly on this platform.

Reporting Tools 40

Reporting Tools Embedded Analytics Feedback Software Customer Experience 40

Revulytics

OCTOBER 30, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. Is our solution discoverable?

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

Revulytics

DECEMBER 10, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details.

Research Software 76

Research Software Reporting Tools Feedback Software User Testing 76