Understanding AI's Impact on Customer Privacy and Legal Compliance
Amplitude
APRIL 23, 2024
Learn how to navigate the intersection of artificial intelligence (AI), privacy, and legal compliance.
legal privacy 
How we ensure the highest standards of data privacy and compliance within Intercom
Intercom, Inc.
OCTOBER 19, 2022
We leave no stone unturned when it comes to data privacy. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. We also have an appointed Data Protection Officer inside our Legal team to guide our data protection efforts. “We
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Webinars
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication
Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications
From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success
Understanding User Needs and Satisfying Them
Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know
Trending Sources
Choose the Right Large Language Model (LLM) for Your Product
The Product Coalition
FEBRUARY 29, 2024
External Solutions: When your application faces the world, reliability and legality take center stage. Consider models with built-in security features or explore collaborations with platforms that offer enhanced privacy controls. Internal Safeguards: For internal tools, balance security with usability.
Webinars
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication
Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications
From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success
Understanding User Needs and Satisfying Them
Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know
Deceptive Patterns in UX: How to Recognize and Avoid Them
UX Planet
DECEMBER 11, 2023
Promoting Ethical Design and Protecting User Interests Introduction Deceptive patterns in user experience (UX) design can have detrimental effects on users, causing financial loss, loss of privacy, and legal control. Deceptive patterns are harmful to users and can lead to financial loss, privacy breaches, and legal issues.
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Why your privacy ecosystem is crucial in the age of GDPR
Intercom, Inc.
APRIL 23, 2018
When building your products, the security and privacy of your customers’ data needs to be a top priority. And that is also true when selling and marketing your product, particularly with the arrival of GDPR, which has brought the issue of data security and privacy to widespread public awareness. What makes a strong privacy ecosystem.
Strengthening Data Security in Healthcare
Valerian Tech
JUNE 19, 2023
Introduction In today's digital age, healthcare companies face increasing threats to the security and privacy of patient data. Mitigating Financial and Legal Risks Data breaches in the healthcare sector can result in significant financial and legal consequences.
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Navigating the unknown: How contact tracing app Rippl is using Intercom to guide New Zealand into the “new normal”
Intercom, Inc.
AUGUST 10, 2020
From conversations with both the government and local business owners, PaperKite discovered that tentative plans for contact tracing included having people write down their details as they entered the premises – which prompted major concerns around privacy and risks associated with multiple people using the same, contaminated pen.
Navigating Regulatory Compliance within the Healthcare Industry
Valerian Tech
JUNE 13, 2023
Compliance is not only a legal obligation but also crucial for maintaining patient trust, protecting sensitive data, and ensuring the delivery of high-quality healthcare services. Common challenges include deciphering legal jargon, aligning multiple sets of regulations, and keeping up with ever-changing compliance standards.
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The Rise of DEX: Decentralized Exchanges Redefining Crypto Trading
The Product Coalition
OCTOBER 4, 2023
Privacy: Many DEXs prioritize user privacy by not requiring extensive personal information or KYC (Know Your Customer) verification, enhancing the confidentiality of trades. Businesses must stay compliant with local and international regulations to avoid legal issues.
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Legal Issues With Offshoring to Colombia
TurnKey Labs
MARCH 27, 2023
Regardless of if you’re a lifelong entrepreneur or new to the game, there are hidden legal risks you need to mitigate. From data privacy laws to taxes and employment contracts, it pays (literally!) Thinking about expanding your software development team beyond your borders to Columbia?
53 Questions Developers Should Ask Innovators
TechEmpower - Product Management
JULY 24, 2023
Do you have legal (Founder Agreement, IP, etc.) What are your privacy rules? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Tell me about the business. How are you funding this? What level of funding do you currently have? What are your big milestones?
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We’re updating our terms and conditions to save our customers time, give peace of mind
Mixpanel
MARCH 27, 2023
We now provide customers with enterprise-level vendor commitments, irrespective of price point In the new Terms of Use , we increase our legal commitments to customers, irrespective of the dollars committed or the subscription plan that is purchased.
California’s GDPR: The Impact of New Privacy Regulations on Product Teams
Pragmatic Marketing
JULY 18, 2018
This may well be true of the Golden State’s new privacy regulation - the California Consumer Privacy Act (CCPA) of 2018. When the CCPA goes into effect in January 2020, it will be the most stringent and far-reaching consumer privacy regulation in the United States. Talk to your legal counsel to get started.
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70 California’s GDPR: The Impact of New Privacy Regulations on Product Teams
Pragmatic Marketing
JULY 18, 2018
This may well be true of the Golden State’s new privacy regulation - the California Consumer Privacy Act (CCPA) of 2018. When the CCPA goes into effect in January 2020, it will be the most stringent and far-reaching consumer privacy regulation in the United States. Talk to your legal counsel to get started.
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GDPR Turns 1: Have Businesses Kept Up?
Revulytics
MAY 17, 2019
McDermott Will & Emery partner Mark Schreiber, who leads the firm’s Global Privacy and Cybersecurity practice, said that they expect the same concern to be top of mind when they conduct the survey again this year. “We We still have too little time and it's a year later,” Schreiber is quoted as saying in the IAPP coverage of the event.
Product is Hard by Marty Cagan
Mind the Product
JUNE 17, 2019
Viable – Workable for our stakeholders within our budget, legal, ethical, and reputational constraints. No one else in the team is concerned or expected to know about the legal constraints, privacy risks, and market conditions that affect your product. Usable – Easy to figure out how to use.
eG Innovations at DataCon LA
eG Innovations
SEPTEMBER 9, 2021
19 th September 2021, 3:05 PM – 3:45 PM, “Top Tips for AI/ML Businesses to Avoid Legal Pitfalls“ – Morvareed Salehpour, Managing Attorney, Salehpour Legal. Discussing the most common legal pitfalls AI/ML businesses experience and best practices to avoid them.
Getting Ready for GDPR in a Software Usage Analytics World
Revulytics
DECEMBER 13, 2017
At Revulytics, we’ve received questions from our customers on how to ensure GDPR compliance with our platform, and recently worked with Privacy Ref to put together some resources on best practices to that end. I’ll preview the highlights here. However, sensitivity to your customer base and environment may guide you towards gaining consent.
Gainsight Achieves ISO 27001 Certification
Gainsight
JANUARY 9, 2023
A huge thank you to our stakeholders for all of their efforts to make ISO certification possible and in particular our leaders: Nick Mehta, CEO, Gainsight; Alka Tandan, CFO, Gainsight; Karl Mosgofian, CIO, Gainsight; Anil Chalasani, India Country Head, Gainsight; Dave Swarthout, Head of Legal, Gainsight; and Ajay Agarwal, CISO, Gainsight.
Implementing GDPR — a Product Manager’s Perspective
The Product Coalition
MAY 26, 2018
And companies across the globe have spent a lot of time and effort over the last few months interpreting privacy policies and legal documents, assessing product, processes and marketing strategies, and reviewing vendor relationships to make their products and businesses complaint to the new regulation. 8 Remember, There is More.
Improving the UX of Your Terms and Conditions Page (and 6 Easy Ways To Do It)
Mind the Product
OCTOBER 20, 2017
A terms and conditions agreement (also known as a terms of service or terms of use) is essentially a legal contract that outlines the rules that visitors must abide by when using a website or app. Along with a website privacy policy and About Us page, a terms and conditions page helps send trust signals to Google.
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The Ultimate Guide to Nike’s .Swoosh Web3 Platform: Creating a Loyalty Community NFT Marketplace
The Product Coalition
SEPTEMBER 14, 2023
Key Factors for a Successful NFT Marketplace Designing and launching a successful NFT marketplace requires careful consideration of various factors, from user experience and marketing strategies to legal considerations. Seek legal advice to navigate areas such as intellectual property rights, licensing, privacy, and data protection.
Healthcare CIOs: Defining Business Value of Data Quality
The Product Coalition
MARCH 8, 2023
Data security and privacy: Protecting sensitive healthcare data from unauthorized access, theft, or hacking is a significant challenge, particularly in the age of digital health. Confidentiality — mapped to reducing the risk of data breaches, improving patient trust, and potentially reducing costs and legal liabilities.
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Software Monetization: 13 Strategies to Drive Revenue and Growth
Userpilot
MARCH 20, 2024
Let’s quickly go over what makes up a robust monetization strategy: Intellectual Property Protection : Intellectual Property (IP) protection involves legal and technical measures to prevent others from copying or using your software without permission. Conclusion You might want to use just one software monetization strategy or many.
Checklists for Hiring Remote People
Johanna Rothman
APRIL 28, 2020
This is management advice, not legal advice. That depends on your privacy and VPN policies. You might wonder why I'm so insistent the new employee should not use their own computer or cell. I'm not a lawyer nor am I an HR professional. In most states, the employer can access anything and everything on employer-supplied equipment.
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Launching Complex Products in International Markets
Mind the Product
FEBRUARY 1, 2017
Lastly, look at direct and indirect legal regulations. You may not have any direct legal implications in terms of internal processes but the legal requirements of your customers might change and impact on their needs from your product. Step 2: Get your business plan straight.
AI-Washing
Mironov Consulting
NOVEMBER 15, 2023
And technical/privacy-minded audiences demand excruciatingly detailed explanations of exactly how it works and what’s in the corpus. What’s the downside or liability if (when) our app hallucinates, makes wrong inferences, injures people, or puts them in legal trouble ? (GDPR? PII?
Time Management – a Leader’s Responsibility
Mind the Product
NOVEMBER 26, 2019
They could be discussing privacy constraints with the legal team one minute, and performing user testing the next. They are the voice of the product internally, so they receive lots of questions (from graduates to CXOs, from PR to finance) and need to help other teams stay aligned.
Common Pitfalls in Crypto Projects
Valerian Tech
FEBRUARY 10, 2023
Cryptocurrencies have gained popularity due to their potential to offer greater privacy, security, and decentralization compared to traditional fiat currencies. If a project runs afoul of regulators, it may face legal or financial consequences that make it difficult to continue.
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52 Building Product in a Post-GDPR World
Mind the Product
MAY 21, 2018
In other cases, loud sounds of restructuring and legal buttressing can be heard from behind closed doors. If you’re happy either to sacrifice such a big potential market, or to do the necessarily legal and technical juggling that allows you to treat users’ personal data significantly differently based on their location, then I say go for it.
The State of Digital Transformation 2019
Modus Create
JULY 19, 2019
There are a number of reasons why companies are investing in digital transformation initiatives in organizations — growth and new opportunities presented as the largest at 51% 2 , but other key drivers were competitive pressure (41% 2 ) and security and privacy (38% 2 ) likely driven by high profile data breaches and GDPR initiatives.
6 Software Piracy Myths
Revulytics
AUGUST 29, 2019
As long as there has been software, there has been software misuse: both pirated use (companies using pirated versions of software with cracked licenses) and overuse (legitimate customers exceeding the legal use defined in a license agreement). Myth #6: I can’t collect data due to privacy concerns.
Indicative is Ready for GDPR
Indicative
MAY 1, 2018
GDPR is the culmination of 6 years of EU proposals, drafts, comments, and negotiations aimed at creating uniform digital privacy protections. At Indicative, our commitment to data privacy and security is global, and we have always demonstrated a strong commitment to staying ahead of the curve. Comprehensive Review of Vendors.
What is your next new product feature?
The Product Guy
MAY 30, 2019
Regulations and, for many products, privacy can also be a risk to keep in mind: are customers ok providing their personal information? Is it legal to use their data in the way we aim to do? We may discuss the extended reach this may have, the potential customers’ concern on security and privacy.
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Checklists for Hiring Remote People
Johanna Rothman
APRIL 28, 2020
This is management advice, not legal advice. That depends on your privacy and VPN policies. You might wonder why I'm so insistent the new employee should not use their own computer or cell. I'm not a lawyer nor am I an HR professional. In most states, the employer can access anything and everything on employer-supplied equipment.
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Lying To Customers
Mironov Consulting
JUNE 27, 2020
Many of these unscrubbed demands or requirements are just plain wrong: confusion about root causes, ham-handed UX changes, interference with current features, privacy or legal violations, misguided workarounds. I see this as the #1 reason why enterprise engineering teams are viewed as unproductive.
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What Do Industry Analysts Think About Software Analytics?
Revulytics
DECEMBER 12, 2019
Data privacy legislation in many markets makes disclosing that this data is being held a legal obligation, generally with a right-to-access requirement as well.
GDPR: Who Should be Your Data Protection Officer?
Mind the Product
NOVEMBER 30, 2017
Likewise your privacy policies and data protection policies may need to be reviewed. A data protection impact assessment (DPIA) – also known as a privacy impact assessment or PIA – is a risk assessment when you propose to process personal data. What Does a Data Protection Officer do? The contact details of the DPO.
5 Common Mistakes to Avoid When User Testing Your Mobile Apps
Centercode
MAY 7, 2021
Second, consider modern privacy concerns. If your tester data is floating around in a dozen systems, it’s incredibly challenging (and legally compromising) when a tester invokes their right to be forgotten. You’re legally bound to scrub every place where this sensitive data might be.
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Collecting feedback using 1 to 5 rating scale surveys
Usersnap
DECEMBER 19, 2023
Moreover, Product managers must ethically collect survey data by ensuring legal compliance, transparent disclosure, and securing informed consent next survey by, emphasizing privacy to build user trust. ” Such specific questions collect feedback and can lead to design tweaks that significantly enhance user experience.
Demo Content 101: How to Use It Correctly in SaaS
Userpilot
JUNE 17, 2021
Avoid using real user data in your demo content (think privacy!), This is valuable from a privacy perspective, as there’s no risk of you showing real user data and running into legal issues. It’s wise to create different demo content for different customer segments, and to ensure that the content is as educational as possible.
9 Customer Engagement Strategies: A Journey Through Support and Success
Usersnap
OCTOBER 22, 2023
Try Usersnap for customer engagement now Legal and ethical considerations The world of customer data is akin to Pandora’s box. Ensure it’s used ethically, respecting customers’ privacy and intent. A boon for proactive check-ins, especially for high ACV customers. It’s potent and valuable but demands responsibility.
Digitally Transforming Language, One Buzzword at a Time
ProductCraft
AUGUST 3, 2018
Privacy Policy. Tricia Cervenan is a product manager, teacher and product management coach with almost ten years of experience solving user problems with software. You can find more of her musings at triciacervenan.com. and on twitter @triciacervenan. ProductCraft by Pendo. Terms of Use. © 2018 Pendo.io, all rights reserved.
Do Infrastructure Teams Need Product Management?
Mironov Consulting
JULY 25, 2018
The team’s overall goal is to streamline and standardize buyer information, especially for scalability and consistent reporting and privacy management. Our “direct customers” are other product/development groups responsible for shopping carts, order status, recommendation engines, marketing campaigns, and legal compliance.
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