Intercom, Inc.

JUNE 30, 2022

?. For years, people have been abusing surveys. From dull subject lines to the wrong questions, from sending out questionnaires after the fact to sending them way too often, there is a lot that organizations have gotten wrong about how to design a survey. Creating winning forms and surveys has been top of mind for us lately.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Userpilot

APRIL 29, 2024

How do you create a segmentation survey? A segmentation survey is used to gather the data necessary to segment customers. A market segmentation survey is a market research tool. In contrast, a customer segmentation survey focuses on existing customers and their characteristics. Let’s dive in!

Analytic Tools 81

Analytic Tools Research Software Feedback Software Product Research 81

Userpilot

JANUARY 18, 2024

A pricing survey is the most surefire way to figure out an acceptable price range that maximizes profit without being prohibitively expensive — made possible through the power of user feedback. This guide will help you get to that optimal price point by conducting pricing surveys! What is a pricing survey?

Product Research 89

Product Research User Testing Feedback Software Research Software 89

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 73

Data Visualization Product Research Research Software Analytic Tools 73

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 88

Product Research Feedback Software User Testing Customer Feedback 88

Userpilot

FEBRUARY 23, 2022

Survey bias is real, and most of the time not intentional. Conducting surveys regularly and gathering user sentiment data is one of the best ways to fast-track your business to success. Without online surveys, you can’t generate leads, gather feedback, or collect important customer data. What is survey bias?

Product Research 92

Product Research User Testing Customer Experience Customer Feedback 92

Userpilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys. TL;DR A good survey question is clear, concise, and appropriate. Let’s begin!

Customer Feedback 84

Customer Feedback Data Visualization Product Research User Testing 84

Userpilot

AUGUST 2, 2022

How often do you use automated surveys to understand customer sentiment ? Survey automation allows you to conduct in-depth market research with the speed and accuracy that manual surveying fails to offer. An automated survey is a feedback form automatically sent to users when they perform a specific action.

Feedback Software 88

Feedback Software Research Software Analytic Tools Product Research 88

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Customer Feedback 72

Customer Feedback User Testing Feedback Software Product Research 72

Userpilot

MAY 25, 2023

How can you translate a survey into a language that your users prefer? It also looks at the most common challenges that you can come across, goes into detail about two approaches to survey translation (human and automatic), and shares a few translation best practices. What is survey translation? What is survey translation?

Feedback Software 87

Feedback Software Research Software Product Research Analytic Tools 87

Mind the Product

FEBRUARY 17, 2023

In a recent survey, Pendo and Mind the Product asked over 500 product professionals how their work and their companies’ priorities have changed in response to current economic conditions. Read more » The post Survey insights: Economic downturn is driving companies to embrace product-led growth appeared first on Mind the Product.

Product Research 135

Product Research Market Research Marketing Strategy 135

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

UX Studio

NOVEMBER 26, 2018

Easier said than done… Is it not just a question of market research vs user research? We wrote this to help you choose the right research methods more easily. In this article we answer: How do we distinguish between types of research? What characteristics define market research vs user research?

User Testing 107

User Testing Market Research Product Research Research Software 107

Antwak Blog

APRIL 8, 2021

Market research done right can give a business insight into of what sorts of new products and services may bring a benefit. For Products and services readily available, marketing research can tell organizations whether they are living up to their client’s requirements and needs. Types of Market Research.

Market Research 40

Market Research Product Research Research Software Data Visualization 40

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? However, if you can’t make sense of the voice of the customer survey results, it will feel like that. What is a Voice Of The Customer Survey? Why is the Voice of the Customer important?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

The Product Coalition

FEBRUARY 1, 2018

While researching “market research”, I found it’s one of those topics that can be overwhelming, simply because I had to go through endless sources, most of which are very similar, and each carrying only a small piece of the puzzle. What’s Market Research? Do not confuse the term with “marketing research”.

Market Research 68

Market Research User Testing Product Research Research Software 68

Alchemer Mobile

JANUARY 12, 2024

Tips and Tricks to Turn Your Feedback into Gold When it comes to creating surveys and soliciting feedback, many people overlook the logical options to build relevant, personal, and quick surveys that let you dig deeper without fatiguing the respondent. In a pet survey, for example, you might ask about dogs, cats, and other animals.

User Testing 130

User Testing Feedback Software Customer Feedback Product Research 130

Alchemer Mobile

MARCH 13, 2024

The Alchemer customer feedback platform includes Alchemer Survey, Alchemer Workflow, and Alchemer Digital. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies. Our mission is to give every customer and employee a voice, and to make every voice matter.

Feedback Software 242

Feedback Software Research Software CTO Technology 242

Mind the Product

FEBRUARY 10, 2017

As the product manager survey results that we published on Mind the Product suggested, listening to the market doesn’t happen enough among enterprise software designers. However, tools like Zintro offer a more cost-effective alternative for finding consultants who can help you with market research. Survey the Market.

User Testing 70

User Testing Market Research Product Research Research Software 70

Alchemer Mobile

FEBRUARY 14, 2023

Independent market research says closing the loop is the biggest challenge facing CX and VoC professionals. 84% of those surveyed believe their programs are essential to their company’s success, but only 24% say their programs effectively address the feedback they collect. Alchemer Workflow is available immediately.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

Usersnap

JANUARY 12, 2022

If you struggle knowing how great your product is, maybe product survey questions (and this article) can help. Product surveys are one of the most useful ways of getting customer feedback from a large pool of customers for better insights. What you can expect How to Write a Successful Feedback Survey 1. Set your goals 2.

Data Visualization 59

Data Visualization Product Research Customer Feedback User Testing 59

Mironov Consulting

DECEMBER 28, 2018

To find out what other product leaders are worried about, I fielded a short survey between 21-Nov-18 and 7-Dec-18. Like any open-ended survey question, this was a mixed bag. Our survey captured company size tiers and each leader’s total number of reports. Could be a surveying artifact.). Does Size Matter?

Product Research 91

Product Research User Testing Data Visualization Reporting Tools 91

Gainsight

MARCH 31, 2020

We surveyed CEOs, CROs, and CCOs of late stage private cloud companies (e.g., The first learning came from the survey responses themselves. We emailed a population of 82 respondents and received 41 surveys back. Given the downturn, companies are doubling down on the “recurring” part of Annual Recurring Revenue.

Research Software 105

Research Software Product Research Technical Review Software Review 105

Userpilot

MARCH 4, 2021

In-app survey questions can be one of the most effective tools when running product research. But crafting surveys is a bit of a work of art. But crafting surveys is a bit of a work of art. Benefits Best Practices for In-App Survey Questions 31 in-App Survey Questions You Must Ask Your Users How Userpilot Helps.

Product Research 105

Product Research User Testing Feedback Software Research Software 105

Userpilot

NOVEMBER 30, 2023

You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. Your colleagues, especially customer-facing ones, can offer valuable insights into unmet user needs and shifts in the markets. Spotting market gaps: in-app surveys.

User Testing 87

User Testing Data Visualization Feedback Software Research Software 87

DISQO

JULY 5, 2018

Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. As someone who did market research for a decade, the last half while at Toyota, I saw this first-hand. zero-risk answers) to survey questions.

User Testing 66

User Testing Research Software Market Research Product Research 66

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Userpilot

DECEMBER 15, 2023

Common examples include market demand, customer willingness to pay , or scalability. Use a range of techniques and tools, like interviews, surveys , and product analysis to collect diverse user data to inform screening. In addition, carry out market research to assess the competitive landscape and identify market gaps.

Data Visualization 89

Data Visualization Product Research User Testing Analytic Tools 89

Userpilot

APRIL 24, 2024

Using Userpilot’s survey functionality, Lisa created an interview invite survey and triggered it to the right user segment inside Userpilot. Lisa then used Userpilot’s in-app survey functionality to create a close-ended survey in mere minutes to recruit participants. Survey segmentation in Userpilot. The best part?

User Testing 79

User Testing Product Research Research Software Data Visualization 79

Alchemer Mobile

AUGUST 28, 2023

The Alchemer platform provides survey, workflow, audience, communication, and analysis tools to allow any size organization to collect, integrate, and act on the voice of their customer. The Alchemer customer feedback platform includes Alchemer Survey, Alchemer Workflow, and Alchemer Mobile. Alchemer is a KKR portfolio company.

Feedback Software 130

Feedback Software Research Software User Testing Product Research 130

Userpilot

MAY 1, 2024

You can perform a needs analysis using various methods, such as user feedback surveys, focus groups, and interviews. Also, collect qualitative data through open and close-ended surveys from various user segments. Userpilot can help you monitor user behavior and collect qualitative feedback with in-app surveys. Book a demo now.

User Testing 89

User Testing Feedback Software Analytic Tools Research Software 89

Userpilot

JANUARY 9, 2024

You could do an SEQ after market research , to understand friction points , at vital touchpoints in the journey to understand satisfaction, and after feature launch to understand perceived usability. Want to build SEQ surveys code-free? This takes the form of a survey where users rank their satisfaction from 1 to 5.

Data Visualization 90

Data Visualization User Testing Product Research Analytic Tools 90

Userpilot

MAY 29, 2024

The product design process extends beyond the product designer's role, often requiring cross-functional collaboration among product designers , visual designers, UX designers, researchers, industrial design specialists, marketers, and engineers. Conduct user research to understand your target audience.

Data Visualization 72

Data Visualization Research Software Feedback Software Analytic Tools 72

Userpilot

SEPTEMBER 4, 2023

It enables marketers to create better buyer personas, design more effective products, and position their brands favorably in the market. There are four primary ways of collecting psychographic segmentation data, including market research , in-app surveys , focus groups, and customer support teams.

Product Research 79

Product Research Data Visualization User Testing Research Software 79

Product Innovation Educators

FEBRUARY 19, 2024

Market research essentials for product managers Today we are talking about the knowledge area called market research. Doing a quantitative survey to understand how important each need is and how satisfied respondents are with it. [12:49] It’s our job to fix those problems for the customer.

Research Software 105

Research Software Systems Review User Friction Product Research 105

Userpilot

OCTOBER 17, 2023

TL;DR Customer insights are deep interpretations of customer’s actions, preferences, and needs based on data like purchase history, social media interactions, customer surveys , etc. For this, data is collected from various sources like purchase history, social media interactions, customer surveys, etc.

Data Visualization 79

Data Visualization Analytic Tools Research Software Feedback Software 79

Userpilot

AUGUST 29, 2023

TL;DR Market validation helps you answer the question of whether there are enough potential customers who are willing to pay for your product. Market research focuses on wider market trends early in the product development cycle, while market validation focuses on the specific product and its market potential after the ideation stage.

User Testing 85

User Testing Product Research Data Visualization Research Software 85