Lenny Rachitsky

MARCH 7, 2024

TikTok wins global markets by hiring locally and refining algorithms to fit regional and local cultures. Listen now on Apple , Spotify , Overcast , and YouTube. High-performing individuals and teams, armed with diverse organizational insights, can make well-informed decisions quickly. You don’t need to present a polished image.

Strategy 85

Strategy Product Strategy Advertising User Testing 85

Lenny Rachitsky

APRIL 11, 2024

examples: Vanta, Lattice, Persona] Level two: Developing product-market fit. examples: Looker, Ironclad] Level three: Strong product-market fit, where the fish are jumping into the boat. example: Verkada] Level four: Extreme product-market fit, where metrics are robust and the company has achieved significant milestones.

User Testing 97

User Testing Framework Product Marketing Marketing 97

Lenny Rachitsky

FEBRUARY 8, 2024

Before OpenAI, Logan was a machine-learning engineer at Apple and advised NASA on open source policy. Logan expects that AI won’t replace humans, but people who leverage AI to learn and improve productivity will be more competitive in the job market. Listen now on Apple , Spotify , Overcast , and YouTube.

ChatGPT 79

ChatGPT Reporting Tools Data Visualization Research Software 79

Lenny Rachitsky

MAY 2, 2024

Listen now on Apple , Spotify , Overcast , and YouTube. If quitting crosses your mind, examine if you’d start the project today given what you now know. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.

Travel 52

Travel Education Framework Startups 52

Lenny Rachitsky

JANUARY 4, 2024

Listen now on Apple , Spotify , Overcast , and YouTube. The wrong type of user research is being conducted most of the time, with a focus on “middle-range” topics, which are interesting but not impactful enough for the business. Consider shifting from NPS to CSAT for more accurate and useful feedback.

User Testing 105

User Testing Research Software Product Research UX 105

Lenny Rachitsky

JANUARY 14, 2024

Listen now on Apple , Spotify , Overcast , and YouTube. dog toys: [link] • Luke 12:48: [link] • The Challenger space shuttle disaster: [link] • Ethan’s popular course on Maven: [link] Production and marketing by [link]. True leaders should actively work to challenge their assumptions.

Leadership 90

Leadership Framework Customer Experience Customer Feedback 90

Lenny Rachitsky

FEBRUARY 4, 2024

Listen now on Apple , Spotify , Overcast , and YouTube. Whether for work or leisure, these sessions, including collaborative work sessions, workshops, and casual interactions, mimic the benefits of in-office dynamics, contributing to sustained productivity. When stakeholders help craft your idea, they’re much more likely to buy into it.

Research Software 65

Research Software Feedback Software Product Research User Testing 65

Andrew Chen

JANUARY 4, 2024

The Apple approach of perfection might be the key in the long term. More IPOs in 2024 Expectations of more IPOs in 2024 are high, given the maturation of businesses and the market’s readiness for fresh players. don’t even get me started Over-saturation has led to the decline of channels like phone calls and SMS marketing.

Feedback Software 62

Feedback Software Technical Review Technology Startups 62

Lenny Rachitsky

DECEMBER 27, 2023

Gain saturation in that market until you reach a tipping point (you’ll know you’ve reached a tipping point when cohort retention increases and organic word of mouth is happening). Finally, dominate the market by focusing on growth within your existing market, expanding use cases, and then scaling into new markets.

Framework 90

Framework Startups B2B Customer Experience 90

Product Innovation Educators

JANUARY 15, 2024

We presented the ideas to the mayor of Atlanta and the Chief of Police, and now it has gone to market. While running Design Thinking at Home Depot, to solve problems we brought the right people together, including engineering, product, marketing, and legal. Joining us is Paul Stonick, the Vice President of SCADpro.

User Testing 104

User Testing Product Research Customer Experience Research Software 104

Lenny Rachitsky

FEBRUARY 18, 2024

Listen now on Apple , Spotify , Overcast , and YouTube. The best salespeople don’t throw a Hail Mary—they advance the ball into the red zone. Once you’re in the red zone, that’s when you ask for money and close the deal. Find the transcript for this episode and all past episodes at: [link].

B2B 109

B2B Reporting Tools Customer Experience Enterprise 109

Lenny Rachitsky

DECEMBER 7, 2023

Simplify security | Wix Studio —The web creation platform built for agencies — Anuj Rathi is the Chief Product and Marketing Officer at Jupiter Money, where he leads product management, marketing, design, growth, and analytics. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

Analytic Tools 52

Analytic Tools Framework Branding Leadership 52

Lenny Rachitsky

APRIL 4, 2024

Employ the 4P framework when assessing new ventures for informed decision-making: Potential outcome: Evaluate the potential impact, revenue, market cap, or personal significance of the idea on a scale of 0 to 10. Passion or proximity: Reflect on your level of interest and proximity to the problem or market segment the idea addresses.

CTO 48

CTO Data Visualization Embedded Analytics Reporting Tools 48

Lenny Rachitsky

DECEMBER 17, 2023

Listen now on Apple , Spotify , Overcast , and YouTube. Munger : [link] Production and marketing by [link]. There are different paths to success in the building of a startup, and it’s important to choose the one that aligns with your goals and values. Find the transcript for this episode and all past episodes at: [link].

Framework 83

Framework Startups Marketing 83

The Product Coalition

FEBRUARY 3, 2022

NFTs unlock an excellent market opportunity for every creator out there? For that all to happen, however, large bodies like Meta, Google, Microsoft Epic, and other market leaders that own these individuated pieces of IP have to be as cooperative and generous with each other as those institutions that built the foundation of the web.

Vision 124

Vision Research Software User Testing Healthcare 124

Userpilot

AUGUST 6, 2023

These insights can help you with other efforts, such as personalized retention marketing or customer segmentation. Map the customer journey Customer journey mapping is essential to ensure that the members of your marketing and growth teams are able to address customer needs throughout every stage.

Customer Experience 77

Customer Experience User Testing Customer Feedback Feedback Software 77

Intercom, Inc.

OCTOBER 26, 2020

Our Chairman and Co-founder, Eoghan McCabe , sat down for a chat with Harry Stebbings on the Twenty Minute VC podcast to discuss his startup journey and the lessons he learned while building Intercom. The trite and clichéd lesson is that we find out that that’s not what we needed at all, that everything we needed was within us.

Leadership 211

Leadership Vision Customer Experience Customer Feedback 211

The Product Coalition

DECEMBER 11, 2023

While TOMS initially gained popularity and was lauded for its social responsibility, the company eventually faced several challenges: Market Saturation and Brand Differentiation: As the concept of socially responsible businesses grew, TOMS faced increased competition. Let’s look first at Expensify, a business software company.

Roadmap 128

Roadmap Healthcare Reporting Tools Software Review 128

Lenny Rachitsky

FEBRUARY 11, 2024

They have helped more than 300 teams design new products and bring them to market, including those at YouTube, Gusto, One Medical Group, and Slack. ” Find the lesson you can apply the next day, and feel free to set the same highlight again. Listen now on Apple , Spotify , Overcast , and YouTube.

Customer Experience 85

Customer Experience Framework Finance Blog 85

Sachin Rekhi

MAY 7, 2022

But the market collapse was ultimately interpreted "as a kind of divine judgment against the technological optimism of the 90s". Improve on the competition — “Don’t try to create a new market prematurely. Competitive markets destroy profits." Competitive markets destroy profits, since everyone is in a fight to survive.

Weak Development Team 112

Weak Development Team Reporting Tools Advertising Startups 112

The Product Coalition

DECEMBER 28, 2023

Steven seems to be someone whom after years of applying igenuity while overcoming adversity, and not shying away from experimentation, hard work and determination — he knows how to be successful in business and connect with others with his conversational and marketing abilities. Choose mistakes you’ve made and lessons you’ve learned.

Definition 112

Definition Research Software Web Development Web Developers 112

The Basics of Product Management

MAY 31, 2020

The point is to cover a wide variety of product categories to learn the best lessons from each example. Orkut Google Glass Google+ Amazon Fire Phone Segway Blackberry Apple Watch Edition Samsung Galaxy Fold Apple Maps 3D TV Windows Phone. Different management lessons will be discussed with each different example.

User Testing 52

User Testing Customer Experience Management Management 52

Sachin Rekhi

OCTOBER 10, 2018

Scott Belsky shares his lessons learned optimizing and enduring the messy and unsexy middle every product goes through before (hopefully) thriving. I wanted to share 5 such non-obvious lessons that really stem from Scott's deep understanding of human behavior, human psychology, and human intuition.

Data Visualization 86

Data Visualization Customer Experience Customer Feedback User Testing 86

UX Planet

DECEMBER 11, 2023

The lessons were helpful and I could start using what I learned right away. I liked how each lesson prepared me for the final project, which was fun and challenging. This course is taught by Hillary Black, co-founder of Mav , who specializes in marketing and SMS chatbots (the chat side of CxD). Happy learning!

Technical Review 75

Technical Review Certifications Software Review Feedback Software 75

The Product Coalition

MAY 21, 2020

It started out as ‘industrial design’ which was the commonly used term before mass-production became the most common way to get products to market. As the first computer Apple were designing for the internet era, Ive wanted ‘the future’ to be reflected in design. Because let’s face it, Apple product design is good product design!

User Testing 78

User Testing Research Software Data Visualization Feedback Software 78

The Product Coalition

MAY 7, 2020

With the stock market tanking , there was one very small silver lining, my co-founder and I didn’t have much savings to lose. We succeeded and learned some valuable, shareable lessons along the way. Anticipate where the market is going Look ahead and not behind. Apple was known for two products: the MacBook and the iPod.

Research Software 78

Research Software User Testing User Friction Product Research 78

Mind the Product

NOVEMBER 28, 2018

And I’m in good company, Tesla , Starbucks , and Apple have all struggled to launch new products on time. Through quick internal fixes, we were able to increase our delivery rate to 100% and allow the marketing and buying departments to plan our product promotions properly. So why does this happen, even to the best of us?

User Testing 124

User Testing Marketing Product Research Technical Review 124

The Basics of Product Management

MAY 31, 2020

Apple is also working on a wearable glass. Let us wait and see what Apple launches. More often than not, Apple has a great sense of fashion. Except when it came to the Apple Watch Edition (more on that later). The Kindle reader tablet took off because it managed to find a great market fit. Apple Watch Edition.

User Testing 52

User Testing Travel Management Management 52

Alchemer Mobile

AUGUST 6, 2020

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks aggregated across Food and Drink, Shopping, Travel, Finance, Media, and Lifestyle app categories. Here’s what’s most important. Advance Your Skills.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Product Innovation Educators

APRIL 16, 2018

Sleek and simple: How Apple’s product process mirrors the products it creates. When we discuss examples of innovative organizations, Apple is a popular choice. This was my opportunity to learn first-hand what Apple was struggling with and how the new adopted product process helped them. It’s also a good choice.

Data Visualization 53

Data Visualization Development Systems Review Technical Review 53

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. Basic marketing and selling at a global scale is becoming easy too. How can your business win market dominance and survive?

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Gainsight

MARCH 1, 2021

Today, we are sharing lessons from Sam Johnson, Chief Customer Officer of Jamf , and Ben Michael, their Director of Customer Success. According to Forbes, it is considered one of the top 25 Apple-related brands. Sam: At Jamf, we assist organizations in succeeding with Apple. Welcome to our Change the Game in 5 Minutes Series.

Customer Experience 52

Customer Experience User Testing Customer Feedback Data Visualization 52

ProductPlan

OCTOBER 23, 2018

Case Study: The Apple Design Flaw That Changed the Unboxing Experience. Naturally, Apple saw an opportunity in this design flaw. Apple was the first company to package their consumer products fully charged and ready to use out of the box. Apple’s massive success with that strategy won them millions of fans.

Analytic Tools 56

Analytic Tools Research Software Reporting Tools Data Visualization 56

Userpilot

NOVEMBER 17, 2022

So Apple may claim that its products are superior because they just work, but it’s their design and the impact on users’ self-image that makes them pay premium prices. Implement the lessons learned into the MVP so that it’s already a solid product at launch. It just works. How does it work?

User Testing 87

User Testing Customer Experience Feedback Software Customer Feedback 87

UX Studio

AUGUST 30, 2023

Early awareness lessons Our main takeaways were mostly about identifying the limitations of our current product design and research processes and also the challenges of getting business buy-in for incorporating best practices. Follow Design Aloud on Spotify or Apple Music to stay tuned ? There is no place for maximalism here.

UX 58

UX Research Software User Testing Product Research 58

Sachin Rekhi

JUNE 25, 2017

A compelling strategy details exactly how you'll dominate your market and is constantly refined until you find product/market fit. Another incredibly important aspect for product managers to master is defining and iterating on your product's strategy. The final but most important dimension of product management is execution.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

The Product Coalition

JUNE 14, 2020

Lessons from big money tech failures An opinionated analysis of why some hyped products failed Last year, I did a talk, as part of orienting a team of automotive executives in modern way of iterative working, challenging the prevailing belief that perfect pre-planning backed by big money will always be a clear winner.

Technical Review 78

Technical Review Marketing Data Visualization Analytic Tools 78