Userpilot

MAY 30, 2024

Wondering how Aha moments lead to feature and product adoption? The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users. Ready to dive in?

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content testing is how you ensure that your content is relatable and well-perceived by your audience. It’s important to prevent bad content, which affects user experience and leads to churn.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is the use of in-app messaging? Let’s get right into it!

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. For example, run A/B and usability tests.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Product Talk

APRIL 5, 2023

Today’s Product in Practice focuses on Ellen Juhlin , a Product Talk Academy instructor, product coach and consultant, and Senior Director of Product Management at Orion Labs, who recently found herself facing this challenge. But there are still benefits to generating ideas in a group setting.

Engineering 218

Engineering Feedback Software Product Research Technical Review 218

Userpilot

NOVEMBER 5, 2023

Why does it matter for product teams and what are its benefits? We also give you a bunch of tips on how to implement it in your SaaS. TL;DR Customer Value Management (CVM) is a business process that focuses on analyzing customer needs , building outstanding products that satisfy them, and enabling users to realize their value.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

The Product Coalition

APRIL 19, 2022

We can ask questions like: What product research do you do, and how do you do it? So, when you send out a survey, call merely 10 consumers or invite them to meet in a room for a cup of coffee and give you feedback. Many people prefer to use their tablets to conduct research. and vice versa!

User Testing 155

User Testing Product Research Customer Feedback Customer Experience 155

Userpilot

SEPTEMBER 21, 2022

Your engineering and product teams team have worked vigorously on making product changes. Now it’s time to tell the world about the new shiny features and product enhancements, but you’re wondering how to handle it the right way. Read on as we explore best practices for communicating product changes to drive adoption and growth.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer focus is about researching and satisfying customer needs. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. What is customer intimacy?

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

APRIL 29, 2024

Your product is the key. Using the right SaaS design principles can help you build a product that offers value to users. That, in turn, can help drive user engagement and product adoption. Let’s take a look at a few helpful SaaS design principles and best practices that’ll help you enhance the product experience.

Feedback Software 105

Feedback Software Research Software Analytic Tools Customer Experience 105

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two.

Customer Experience 97

Customer Experience User Experience User Testing Customer Feedback 97

Split

MAY 9, 2024

Product development often centers on the introduction of new features. These features, generated from innovative product teams, target solving customer problems, enhancing user experience, and ultimately, facilitating business success. Feature release planning constitutes the foundation of product development.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Analytic Tools User Testing 59

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JANUARY 15, 2024

This article shows you the tips and tricks to implement. Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design. Empathic design helps you: See the world through users’ eyes—understand their pain points and motivations.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

JULY 7, 2022

What are product-led growth metrics and why should you track them? Product-led growth metrics provide you with valuable insights that you can use to improve your user retention and increase revenue. A product-led growth strategy focuses on using the product to acquire, activate, convert, and retain customers.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Product Research Customer Feedback 98

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. Productivity pain points happen when customers want more efficiency from a product.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

OCTOBER 13, 2022

Communication between you and your users plays a critical role in ensuring the success of your product. A feature request template is something that can help you accomplish this goal by encouraging your customers to provide qualitative feedback regularly. Diversify ways where you can collect feature requests from users.

Feedback Software 98

Feedback Software Customer Feedback User Testing Product Research 98

People-First Product Leadership

MARCH 4, 2024

How do you navigate an organization that is limiting the growth of the product org? I feel limited in my growth as there is not upward opportunity as a Senior Product Manager. Even though it is a large enterprise, you can apply these tips within any size of company. Start small. I reached out to the five individuals.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Userpilot

OCTOBER 1, 2022

We’ve compiled the fundamentals of proper user onboarding that leads to software adoption—so you don’t have to do more research. Software adoption is a step-by-step process to make users comfortable and habitual with a new software system. Use onboarding checklists to drive users to the activation point as fast as possible.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

APRIL 19, 2024

Looking for the best way to do market research? From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Applying insights from market research to product development and marketing strategies can significantly enhance business growth.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? How much tip should I give when I pickup? Let’s dive in! In this article we will look at a detailed example of this.

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ChatGPT Customer Experience Research Software Artificial Inteligence 114

Userpilot

SEPTEMBER 20, 2021

SaaS products are masters at multitasking. A single CRM or email marketing app might serve startups and enterprises, UX designers and product managers , visual learners, and kinesthetic learners. No two users are the same, so why should their onboarding be. How to collect data to create a personalized user experience?

Customer Experience 98

Customer Experience User Experience User Testing Feedback Software 98

Userpilot

SEPTEMBER 28, 2022

Why does intuitive product design matter? Shouldn’t useful features be enough to propel your product to success? Unfortunately, nobody will use features that don’t provide excellent product experiences. Intuitive product design is the process of making products easier to use.

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Gainsight

OCTOBER 5, 2020

Why should you involve your customers and users in the Product feedback and ideation process? Getting customer feedback isn’t a new concept. Your users interact with your product all day to solve their challenges, achieve their goals, and execute their work. The Classic One-Way Customer Feedback Process.

Product Research 52

Product Research Feedback Loop Feedback Software Customer Feedback 52

Userpilot

MAY 17, 2022

Are you a product manager looking to add enhancements to your existing product and improve engagement ? But what is a product improvement? There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. Is it a new feature?

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Poor product-market fit. Complicated product.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

SEPTEMBER 30, 2022

In this article, we’ll share actionable tips on how to announce product updates to your customers to drive product growth. TL; DR. UI updates are changes to the user interface (UI) of a product to improve its look and feel. Share product updates on social media to reach a larger audience.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

APRIL 19, 2022

You need to provide consistent value to your customers in order to keep them engaged with your product. Thus, your product engagement score is one of the key metrics you should optimize to lower your churn and improve retention. What is the product engagement score (PES)? This is what the product engagement score provides.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

FEBRUARY 28, 2022

Wondering what product stickiness really is and how you can improve it to boost retention? With that being said, it’s important to not only attract new users but retain existing users in the long run. A sticky product provides an excellent user experience and drives feature adoption across the customer journey.

Feedback Software 98

Feedback Software Onboarding KPIs Product Research User Testing 98

Userpilot

OCTOBER 7, 2022

Are you about to create a greeting message for new customers but want to see how other companies are doing it first? In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. Enable you to segment users properly.

Analytic Tools 98

Analytic Tools Feedback Software Messaging Customer Experience 98

The Product Coalition

APRIL 17, 2023

Collecting and making sense of customer feedback is a primary responsibility of product teams. Collecting product feedback is one of the main tasks of Product Managers. How can PMs collect that feedback? Here are 12 of the most common feedback collection methods. Hello Bar sends an email (used to?)

User Testing 125

User Testing Customer Feedback Feedback Software Analytic Tools 125

The Product Coalition

JUNE 1, 2020

As a content evangelist, we all want users to engage with our content, bring in more visitors, and expect them to stay for some time and read what you have written (it helps in improving the bounce rate). There are several methods to improve user experience (UX) matter on the blog. Tips to remember for feature images.

Customer Experience 78

Customer Experience Blog User Experience Inbound 78

Userpilot

JANUARY 9, 2023

The onboarding screen is a vital part of your product design. Well designed, it will lead the user on, giving them the motivation they need to engage with the rest of your tool. Practical tips and examples of onboarding designed by some top SaaS brands. And it’s key to ensuring users continue exploring the tool.

Customer Experience 98

Customer Experience Analytic Tools Research Software Data Visualization 98

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

JANUARY 25, 2022

Because increasing user engagement is strongly correlated with improving customer retention. And if you can increase retention, you’re well on your way to growing revenue and having a more successful product! What we’re looking at here is user behavior in-app. Product adoption rate.

Feedback Software 98

Feedback Software User Testing Product Research Onboarding KPIs 98