Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Let’s take inbound sales and outbound sales, for example. Inbound and outbound require vastly different skills and workflows. Go without one and risk seeing your business flame out.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

JANUARY 28, 2020

After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” . “In SaaS you want all relevant and historical data to be automatically aggregated in one source. For us, that solution is Intercom. Personalized support at every stage.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

The Product Coalition

MARCH 3, 2023

In recent years, PLG, or Product-Led Growth, has become a significant buzz in the tech world, and rightfully so. PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Mironov Consulting

NOVEMBER 10, 2016

But the symptoms aren’t so obvious to the outbound (and extroverted) part of the company. Motivation and engagement look different on the tech side of the room: the outbound team often can’t tell whether Engineering is emotionally engaged. Some Engineering teams are unmotivated, though. What’s next? Why is it important?

Weak Development Team 96

Weak Development Team Development Technical Review Outbound 96

Userpilot

APRIL 8, 2022

They worked with many tech companies and were funded $50k from the first round of investors to build the MVP and find Product-Market fit. They worked with many tech companies and were funded $50k from the first round of investors to build the MVP. Here’s a review of how they did that. This sparked the idea of Prowly.

User Testing 89

User Testing Feedback Software Research Software Product Marketing 89

ProductPlan

MARCH 17, 2020

Before we go any further discussing the activities of a strategic product manager, let’s review the key parts of developing and implementing a product strategy. Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Positioning.

Outbound 74

Outbound Product Management Product Manager Inbound 74

ProductPlan

MARCH 5, 2019

According to leading research on technical recruiting, the interview process for the Internet and Tech industry currently averages more than 24 days. You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., Sounds familiar, right?

Technical Review 60

Technical Review User Testing Product Management Product Manager 60

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. SEO is composed of three elements: On-page SEO Off-page SEO Technical SEO.

Research Software 62

Research Software User Testing Outbound Marketing 62

Gainsight

JANUARY 18, 2021

He believes his job entails everything outbound through product marketing into the field organization. Nick wondered if the description has developed and changed due to the varied backgrounds and career paths that many CPOs have, including Chris’s. Chris acknowledged that he didn’t have a deep technical background.

Technical Review 52

Technical Review Research Software User Testing Product Research 52

Intercom, Inc.

DECEMBER 20, 2018

Rather, the key is to position them in a way that tells customers, “I’m here to help bring in the person who can best help you.”. Sujan: Mailshake is an outbound sales tool. Ultimately, it’s technology like Clearbit enriching the information or using reverse IP lookup to see what company they’re coming from.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

Userpilot

JANUARY 22, 2024

Low-touch model The low-touch customer model relies heavily on technology and automation to deliver customer success services to a large number of customers. To close deals, they rely on outbound tactics and personalized 2-way interactions between the sales team and the prospective customers. Growth models.

Analytic Tools 77

Analytic Tools Feedback Software User Testing Customer Feedback 77

Intercom, Inc.

JULY 19, 2021

Using the data you’ve already captured, you can use outbound messages to onboard and activate customers at pivotal moments in their journey, and even pinpoint the right time to upsell customers to higher-tier plans or expand their product usage. Customer support can be a technically complex, emotionally demanding job.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Being a PM and interviewing for a PM position are two different things. Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position. This is somewhat because the automotive industry typically has slower cycles than high-tech. Would you agree with this?

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Usersnap

JANUARY 20, 2023

Customer service technologies deliver consistent, timely responses to the customer with minimal effort. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. Conversely, a solution can track positive comments by customers and their interactions with your agents.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

The Product Coalition

MAY 10, 2019

Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. A positive characteristic of returning users is that their interest in your app is higher and that they are more likely to become “loyal” users. What is a user flow?

Analytic Tools 74

Analytic Tools Customer Experience Customer Feedback Data Visualization 74

ProductPlan

MARCH 7, 2019

A compelling roadmap can inspire the company and set a positive tone for the future. Engineering will focus on technical implications, while marketing will want to know how the product stacks up against the competition and what kinds of content and outbound activities they can plan around coming releases.

Roadmap 65

Roadmap Technical Review Development Team Review Presentation 65

Mironov Consulting

FEBRUARY 6, 2020

So we should take the time to propose various metrics, review them with our teams, argue a bit, and consider our first choices as experiments rather than instant full-year commitments. These often come from visible, credible consumer tech companies with household names and high transaction volumes.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

The Product Coalition

JANUARY 25, 2019

Like many, I’ve read the articles and seen the videos of the ten or so genius tech founders we all hear about repeatedly. In that time, I’ve been lucky to work for some of the great technology companies in iteratively better and better roles. Hear the positive and negative feedback.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

Userpilot

APRIL 30, 2020

The team continues to rely on Slack for communication and collaboration purposes as they grow—potentially leading them to subscribe to Slack’s upgraded services in due time. Churned MRR refers to revenues lost from month to month due to downgrades or complete churn. Total Acquired Leads) / Product-Qualified Leads) * 100% .

Reporting Tools 70

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 70

Userpilot

APRIL 30, 2020

The team continues to rely on Slack for communication and collaboration purposes as they grow—potentially leading them to subscribe to Slack’s upgraded services in due time. Churned MRR refers to revenues lost from month to month due to downgrades or complete churn. Total Acquired Leads) / Product-Qualified Leads) * 100% .

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Bain Public

NOVEMBER 4, 2018

Organizations don’t always wants product managers to align product (or technology) initiatives with the business strategy. Product Managers translate between the need to support the effectiveness of outbound activities (Sales, Marketing, Customer support) and the need for efficiency in internal ones (Strategy, Engineering, UX).

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Gainsight

DECEMBER 23, 2019

Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. AO: If you hire CSM’s who have more technical acumen, sometimes they can handle more accounts than fewer accounts. A million things going on outbound-driven, rapidly changing.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52