pendo-blog why-product-should-care-about-customer-churn 
Userpilot
OCTOBER 1, 2021
For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. But with such a saturated market, which tool should you choose? Other options include Appcues , Chameleon , Pendo and WalkMe. Why does the onboarding process matter for SaaS?
Usersnap
DECEMBER 14, 2021
Why isn’t every SaaS business carrying exit surveys when their users cancel? Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. When used well they will cut your churn, improve user experience, and increase the likelihood that ex-users become customers again in the future.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Userpilot
FEBRUARY 15, 2022
In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. Daily active users (DAU) are the total number of unique visitors who use your product’s core features daily. actively using your product).
Userpilot
FEBRUARY 7, 2022
Here at Userpilot, we talk a lot about how to design your UI effectively , but sometimes I think that bad UX examples are even more instructive. GetANewsletter’s product tour is so linear that they ask you to do one step before you’ve finished the previous step. Bad UX example #1: GetANewsletter’s linear product tour.
Userpilot
JULY 30, 2021
If your company has 250 employees or more, it’s essential that you use enterprise onboarding software to process your new customers. Sure, you could probably afford the financial cost of building your own bespoke onboarding software, but how many customers are you going to lose in the time it takes you to figure all that out?
Userpilot
JULY 15, 2021
Despite its growing popularity, many people are still unfamiliar with SaaS product marketing. A common question is: what is SaaS product marketing? In this post, I will give you an overview of what SaaS product marketing is and what it entails. Marketing automation is an integral part of product marketing.
Userpilot
JANUARY 25, 2022
If you’ve released an innovative new product update, you may need to study the art of new feature onboarding before your customers want to use it. Sometimes they won’t know where the new feature is; other times, they might see it, but not appreciate why it’s valuable to them. Let me explain.
Expert insights. Personalized for you.
98 
Let's personalize your content