Mixpanel

OCTOBER 6, 2020

Having received far more questions than she could answer in a single session, Beth is back by popular demand to share her expertise on collaborating closely with product teams and how experience research can influence and advance product strategy. How do you organize and store research data for future product planning?

User Testing 81

User Testing Product Research Customer Experience Research Software 81

Userpilot

NOVEMBER 23, 2023

The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. As companies scale, they often cannot satisfy customer needs equally well.

Feedback Software 83

Feedback Software Analytic Tools Product Research User Testing 83

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? What is a product experience strategy?

Data Visualization 82

Data Visualization User Testing Customer Experience Analytic Tools 82

Product Innovation Educators

AUGUST 21, 2023

He is responsible for the company’s entire product portfolio, shepherding a lean virtual team of 10 Project Managers & UX Designers. Working here has been a homecoming for me, where I’ve been given the opportunity to put my background in ecommerce product management to work for a mission that I deeply care about. [5:54]

Product Research 91

Product Research User Testing Research Software Marketing 91

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 79

Research Software Analytic Tools Feedback Software User Testing 79

The Product Coalition

NOVEMBER 11, 2021

What’s the big deal in making Products? You listen to customers, get their requirements, build Products to address the requirement! You are not discovering the pain points of one entity. Every month you talk to many customers, many users. Customer A wants an On-Prem solution. Was that not easy?

Product Management 149

Product Management Product Manager Customer Experience User Friction 149

Userpilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Reporting Tools 84

Userpilot

JULY 20, 2022

It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development. Are you ready?

User Testing 94

User Testing Feedback Software Customer Feedback Customer Experience 94

Userpilot

OCTOBER 20, 2023

TL;DR Product-led growth is becoming the go-to growth strategy and PLG tactics can help sales-led companies to improve customer experience. To create customer-centric products, PMs will have to draw on multiple data sources, like user behavior analytics. AI is becoming pivotal in product management.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

JUNE 29, 2022

Did you know that product storytelling increases the chances of your product being remembered by 2200% ? Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse.

Feedback Software 91

Feedback Software User Friction User Testing Customer Experience 91

Ronke PM

MAY 26, 2023

At the heart of an effective and productive cross-functional team is a product leader who participates in quarterly business reviews (QBR). These discussions intend to ascertain and extrapolate our product and/or services' effect on our customer‘s businesses. What are Quarterly Business Reviews (QBR)?

Customer Feedback 52

Customer Feedback User Friction Product Management Product Manager 52

Userpilot

NOVEMBER 8, 2022

Unlike a go-to-market strategy, which focuses on the product launch phase alone, a marketing strategy refers to a longer-term approach toward achieving success with your brand. A product strategy , on the other hand, focuses only on the product (answering the who, what, and why of the product).

Feedback Software 79

Feedback Software User Testing Product Research Strategy 79

Userpilot

NOVEMBER 5, 2022

These are just a few of the questions that Melissa Perri, a product consultant and the author of Escaping the Build Trap , discusses in her presentation she delivered at the Product Drive Summit powered by Userpilot a few weeks ago. Escaping the Build Trap by Mellisa Perry @ Product Drive 2022. Product Strategy.

Research Software 90

Research Software Feedback Software Product Research User Testing 90

ProductPlan

AUGUST 16, 2022

However, aligning around a product strategy allows the organization to tame this chaotic state. Executives receive various updates, reports, presentations, and other artifacts. Moreover, there is an increased chance of misinterpretation or conflicting data and conclusions being presented by different teams. Consistency.

Data Visualization 64

Data Visualization Reporting Tools Feedback Software Product Research 64

Userpilot

JANUARY 16, 2024

Use ChatGPT to understand the motivations, goals, and frustrations of your users. Create detailed user personas and craft targeted stories for these personas. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Prompt : Here is some feedback from our customers.

ChatGPT 83

ChatGPT Data Visualization Onboarding KPIs Research Software 83

Gainsight

JULY 27, 2022

SaaS brands are now leaning into product-led growth (PLG), using the product to continuously engage customers and drive more efficient acquisition, retention and expansion. It also allows brands to focus sales and success teams on the later stage of the customer journey to drive stickiness and enterprise-grade expansion.

Feedback Software 59

Feedback Software User Testing Customer Experience User Friction 59

The Product Coalition

JANUARY 26, 2024

While strategic insights do not offer a specific user problem to solve, they do provide a meaningful place to start looking for one. In an ideal world, strategic insights would cascade down from the larger product strategy. However, we do not always live in an ideal world. Prioritise the category with the biggest known gap.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Userpilot

NOVEMBER 17, 2021

2,000+ customers. 5 products. By leveraging content marketing and a solid professional network, Saravana Kumar grew the company from 0 to 250 customers. Presently, Kovai.co Anyone can sit down and build a product. But gaining acceptance from the market and acquiring customers is the bigger challenge.

Customer Experience 82

Customer Experience User Friction Enterprise Document 82

ProductPlan

FEBRUARY 8, 2022

Product management owns the product roadmap, and their most important stakeholder is the product’s users/customers. As product management has evolved, so has the scope and scale of the role. Or it could simply come with the product management teams themselves realizing they need more help and structure.

Data Visualization 99

Data Visualization Feedback Software Reporting Tools Research Software 99

UX Planet

FEBRUARY 1, 2024

Customization and Personalization: The ability to customize and personalize the user experience to suit different roles within an organization is often a key requirement for enterprise users. Use them actively in your product development process, for brainstorming, planning, and guiding decisions.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Usersnap

MAY 9, 2019

Every company wants to provide a product that continues to make customers happy and meet their needs. This will provide a strong rate of customer retention and allow the company to continue to grow. To do this, customer churn must be reduced. When customers share their story, they’re not just sharing pain points.

Customer Feedback 40

Customer Feedback User Testing Feedback Software User Friction 40

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Specify product vision and create the product strategy.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

OCTOBER 26, 2022

An impact map is a visual representation of the connections between the goals you want to achieve, the customers, and solutions. While impact mapping focuses on the interdependencies between the three, a customer journey map is a step-by-step breakdown of the actions your customers need to complete to experience value.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Product Research User Testing 88

Bain Public

NOVEMBER 21, 2022

This includes everything from the definition of the problem, the coverage and quality of the data set and its analysis, to the presentation of results and the follow-up. As a trial run of a new segment we are experimenting with, we interviewed Abigail to get her reflections on some key points that were brought up at the conference.

Research Software 52

Research Software B2C User Testing Customer Experience 52

Mind the Product

MARCH 14, 2019

Illustrations can Reduce User Frustration by Humanising Your Product. When a product is in its infancy, errors happen and frustrations can rise quickly when there is no friendly human present. Introducing humanising touches to your product can diffuse user frustration in a similar way.

Customer Satisfaction 172

Customer Satisfaction User Testing Banking Customer Experience 172

ProductPlan

FEBRUARY 8, 2022

Some early warning signs that product managers are spread too thin, and it’s time to consider product ops include: No longer capable of managing the product management toolset themselves. Inability to process and learn from the flood of customer feedback and data pouring in.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

Userpilot

DECEMBER 7, 2021

The main difference between both roles comes down to how close they are to the product—UX’ers are, put, further towards context/humans than product designers are. Their role is to make a product easy to use, thereby optimizing user experience. Building customer journey maps , user personas , and empathy maps.

UX 85

UX Research Software User Testing Analytic Tools 85

Birst BI

DECEMBER 18, 2018

Historically, business users have been presented with dashboards that describe the current state of a KPI, i.e. Net Profitability, Customer Retention, and more. AI does this in two ways: By making it easier to use and by identifying actionable insights for the non-technical user.

Data Visualization 89

Data Visualization Analytic Tools Artificial Inteligence KPI 89

Usersnap

SEPTEMBER 12, 2023

Well, monetizing your product is a pretty complex topic and many companies, in fear of going down a rabbit hole, tend to keep their distance from adapting and changing their prices. If you are providing more value to your customers, then let your product be appreciated at the price it deserves. Sounds simple, right?

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Product Talk

FEBRUARY 12, 2020

Her exposure to the product team —and the departure of a previous product manager—sparked Lisa’s interest and led to her stepping into the product manager role right around the time that Teresa began working with the product team as a discovery coach. We realized we needed to build that trust into the product itself.”.

Product Research 175

Product Research Data Visualization User Testing Research Software 175

Userpilot

AUGUST 13, 2023

TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions.

Data Visualization 83

Data Visualization User Testing Customer Experience Feedback Software 83

Bain Public

FEBRUARY 3, 2022

Their investment tool helps customers grow and manage funds effortlessly. As part of his role at Timechain, Mario works with leadership to research and analyze the market, and define the product mission, strate gies, tactics which lead to the product roadmap updates and product growth opportunities.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Bain Public

JANUARY 11, 2022

As a product manager, it’s normal to get all kinds of new feature requests from stakeholders (these requests are usually related to pain points). Do you validate the pain point and place it in a parking lot for triage? Unfortunately, product leadership culture can get a little messy.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Bain Public

FEBRUARY 26, 2020

Livescale is a software company in Montreal bringing brands an innovative live video shopping solution to create authentic and engaging relationships with customers. As part of her role at Livescale, she defines product vision, roadmaps and growth opportunities as well as researches and analyzes the market.

Research Software 52

Research Software User Testing Feedback Software User Friction 52

Sachin Rekhi

FEBRUARY 16, 2020

Sometimes these visions of the future are also shared with existing and potential customers to help portray your company's ambitions. Elon Musk has put out some of my favorite product vision walkthroughs. As you progress, you'll refine or pivot each of them as you get direct customer and market feedback on what's working or what's not.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Bain Public

MARCH 31, 2020

Product opportunity is all about timing. Product managers have to do customer research - it is at the centre of their role - and think through their market to validate if there’s a product opportunity. We help ambitious organizations create new value by establishing company-wide product-related processes.

User Testing 59

User Testing Product Research Product Management Product Manager 59

Usersnap

NOVEMBER 26, 2023

Tracking Improvements and Managing Shipped Features Creating a View for Improvement Management Actionable Advice JPD Pricing Conclusion Introducing Jira Product Discovery Jira Product Discovery is a product management tool that embraces high-impact roadmapping and collaborative insights contributions.

Product Research 52

Product Research Feedback Software Analytic Tools Research Software 52