TechEmpower - Product Management

JULY 24, 2023

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Tell me about the business.

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

The Product Coalition

JULY 8, 2022

The truth of the hour is: Come what may, companies or products succeed because they offer a service that a customer truly wants! The late Harvard Business School Professor, Dr. Clayton M. Christensen once said that when we buy a product we are actually hiring something to get a job done. What is Jobs-to-be-done (JTBD)?

User Testing 130

User Testing Framework Research Software Customer Experience 130

Alchemer Mobile

OCTOBER 22, 2020

Solving problems quickly, efficiently, and with customer needs as the north star separated the great brands from the good ones in a year that has completely changed the way we digitally engage with brands we love. How to Create Products and Services Customers Want. Best Product Management Books. by Nir Eyal.

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Books Research Software Feedback Software Product Management 236

Product Management University

MAY 1, 2020

The key to becoming a great business problem solver is the ability to distinguish customer problems from customer outcomes or goals. Customers say things like, “ One of our biggest problems is that we don’t get enough repeat business from existing customers.” Here’s what I mean.

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Customer Experience Webinar User Experience Definition 200

Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. In this article, we explain: Why investing in AI in SaaS is a must. Embedding AI into your product will make it more competitive but do it to solve a real problem, not for its own sake. About 73% of U.S. This includes the SaaS industry too. Let’s get to it!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 67

The Product Coalition

JULY 30, 2023

When I realized that consulting isn’t a one-time gig for me and that it’s what I want to do moving forward (it was a few months after I started doing it, before the CPO Bootcamp was even created) I immediately understood that I need to up my game in order to build a sustainable business. That’s a long time to wait as a business owner.

User Testing 110

User Testing Customer Experience Webinar Consulting 110

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small. A lifetime of customer service.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

The Product Coalition

DECEMBER 12, 2022

Ask them what they do, when they do what they do, what challenges are they running to, and how are they solving those challenges today. One of the biggest challenges that business owners or product managers (PM) face is figuring out what their customers want. Too often, we ask customers what they want, instead of asking what they do.

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User Friction Feedback Software User Testing Customer Feedback 155

Intercom, Inc.

JUNE 16, 2020

The rise of the subscription model challenges businesses to place equal emphasis on conversion and retention , or risk spending themselves into oblivion. At the forefront of this move, from what businesses want to what customers need, are support teams. Customers, too, expect more and will put their money where their values are.

Customer Experience 237

Customer Experience User Testing Reporting Tools Customer Feedback 237

The Product Coalition

APRIL 11, 2022

To solve these problems and reduce deployment time, DevOps development companies involve MLOps specialists in their projects. In this article, we will tell you what MLOps is and why businesses need to implement machine learning solutions. Data scientists come up with an ML approach to solving business problems.

Artificial Inteligence 158

Artificial Inteligence Reporting Tools Analytic Tools Feedback Software 158

Product Innovation Educators

DECEMBER 11, 2023

Unpacking the BRIDGeS framework for product managers Today we are talking about strategic product planning, which involves decision-making, problem-solving, feature prioritization, and product vision creation. Railsware is a product studio focused on creating services and products that is on a path to becoming a $10B firm.

Data Visualization 106

Data Visualization Framework Engineering Customer Experience 106

Product Bookshelf

APRIL 15, 2024

We all aspire to be “strategic” without always having clarity on the destination. Product strategy is commonly portrayed as a package: company vision/mission, company business strategy/objectives, ideal customer profile (where to play), unique value proposition (how to win), and roadmap/initiatives.

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Product Strategy Weak Development Team Strategy Data Visualization 62

Tyner Blain

MARCH 31, 2024

First you decide which problems are important to solve. Then you decide which problems are important to solve first. I’ll demonstrate with a facilitation exercise I ran for a leadership team where we shaped a product – in this case, a bespoke transformation services engagement.

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Weak Development Team Customer Experience Product Research Leadership 59

freshtrax

DECEMBER 29, 2023

The Roles of Design: Visualization Problem Solving Guidance Simplification Role of Design 1: Visualization Design is the visualization of thought. Slides and demo videos used for business presentations and startup pitches are examples of this. – Don Norman The next role of design is problem solving.

Data Visualization 116

Data Visualization Customer Experience Advertising Branding 116

Userpilot

JANUARY 20, 2024

This is the main question we explore in this article. We also explain why it’s important for product managers and share useful tips. Let’s dive in, shall we? TL;DR Root cause analysis (RCA) is a problem-solving process that focuses on identifying their underlying causes.

Feedback Software 113

Feedback Software Analytic Tools Research Software User Testing 113

The Product Coalition

FEBRUARY 21, 2023

Engaging end users in the product development process has become a textbook truth, hailed as the surefire way to build solutions that solve real problems. Furthermore, even when we involve users, we often do it in a way that backfires, leading to confusion, scope creep, and missed opportunities.

User Testing 128

User Testing Customer Feedback Customer Experience Development 128

Intercom, Inc.

AUGUST 12, 2021

For Dan, it represents a massive untapped opportunity in business, and that belief keeps driving much of his work today. AI should be deployed to solve the most frequent, simple problems. Bobby Stapleton : Dan, we are delighted to welcome you to the show today. AI augments support. Unpacking voice.

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Analytic Tools Data Visualization Customer Experience User Testing 223

The Product Coalition

JANUARY 11, 2023

Market research focuses on understanding consumer behavior and preferences in order to inform marketing strategies and business decisions. While market research can be useful for understanding user needs and preferences, it is not the same as UX research, which specifically aims to optimize the design of products or services for the end user.

User Testing 132

User Testing Product Research Data Visualization Customer Feedback 132

Product Innovation Educators

JULY 3, 2023

How established organizations can overcome barriers to digital transformation – for product managers Today we are exploring digital transformation in large organizations as well as other challenges leaders are facing in a digitally transforming business environment. This is about established businesses.

Artificial Inteligence 107

Artificial Inteligence Leadership User Testing Feedback Software 107

The Product Coalition

NOVEMBER 30, 2022

Let’s explore and discover how we can take the Jobs To Be Done framework to the next level and beyond. But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Hallelujah, we are actually talking to people and identifying problems!

User Testing 138

User Testing Product Research Research Software Customer Experience 138

Intercom, Inc.

FEBRUARY 3, 2022

Sometime in the 1980s, businesses started outsourcing their call centers to specialized companies in lower-cost locations to reduce operational costs. And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Jay is many things.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

The Product Coalition

FEBRUARY 11, 2023

Have you ever wondered why a Go-to-Market (GTM) strategy is required when you launch a product or service? How about this — how often do you see a problem around you, and then you decide to come up with an idea or solution? We discussed business ideas, researched options for funding, and most importantly, we supported each other.

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User Testing Research Software Feedback Software Strategy 78

Intercom, Inc.

JUNE 1, 2021

As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. Delivering an exceptional customer experience is business-critical – and that means that there’s no going back to the outdated, inefficient customer support channels of old. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

The Product Coalition

SEPTEMBER 9, 2022

Some PMs work on features execution while others focus on optimizing a particular business metric. It communicates the market gap and opportunity, the size of the market, competitors, customer expectations and needs, and the customer’s journey to the problem. What problems can we solve for these personas?

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Document Research Software Analytic Tools Marketing 125

Intercom, Inc.

JANUARY 31, 2023

And Intercom’s area of focus – customer service – is among those most poised to benefit. This means we need to think carefully about how to apply the tech in practice to make it truly useful. We always believe the best way to cut through the hype is by putting real features in the hands of our customers.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

The Product Coalition

FEBRUARY 8, 2022

Let’s see how we approach this topic with a simplified, four-step framework. Start With the Problem Space The first step we need to tackle when creating our value proposition is to understand our potential users and their problems. Usually, we start with user interviews and other generative research methods.

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Framework User Testing Product Research Research Software 174

The Product Coalition

SEPTEMBER 6, 2023

We hear the term hundreds of times a week, but how can we build a shared understanding of exactly what shared understanding is? As product designers, owners, engineers, and delivery teams, we can often use the term with reckless abandon, daily. Are they features, backlog items, design artefacts, outcomes; all of these?

Customer Experience 124

Customer Experience Definition Engineering Document 124

Ronke PM

APRIL 11, 2024

It solves a problem for our customers. This customer-obsessed approach involves seeking and valuing customer feedback shared across the organization to inform solutions to problems. It serves as the connective tissue that unites them in their organizational roles and in solving customer problems.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Gainsight

FEBRUARY 28, 2024

This year more than ever, SaaS organizations are tasked with doing more with less, especially when it comes to parts of the business responsible for driving customer outcomes. That means it’s critical to empower our customers to be wildly successful with our products and services. Welcome to the stage, Gainsight Customer Communities.

Feedback Software 52

Feedback Software Customer Feedback Customer Experience User Testing 52

The Product Coalition

MAY 18, 2022

processes, tools, products, and services. To meet the demand, business operators need to deliver products faster while maintaining their quality. To meet the demand, business operators need to deliver products faster while maintaining their quality. So they know the importance of continuous improvement in all business areas.

Reporting Tools 132

Reporting Tools Software Developers Software Development Feedback Software 132

Intercom, Inc.

SEPTEMBER 3, 2020

At Intercom we believe great things can happen when you have a conversation. Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build?

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

The Product Coalition

AUGUST 22, 2023

Understanding user needs and pain points is essential for building successful products and services, but that doesn’t mean we need to get stuck going down a multi-month research hole in order to be “ready” to collaborate, innovate, or prototype. This results in more clarity about the needs we should be focused on.

User Friction 128

User Friction User Testing Customer Feedback Product Research 128

The Product Coalition

JULY 26, 2022

Digital transformations aim to leverage technology and improve time to market, responsiveness to customer feedback and make business processes more efficient. But the problem is not the old platform. The fundamental problem is that it doesn’t allow you to respond to customer needs quickly nor efficiently.

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Feedback Software Customer Experience User Testing Customer Feedback 141

The Product Coalition

AUGUST 4, 2023

The Role of Data in Defining Your North Star Metric How the Right North Star Metric Can Illuminate Your Business Path A North Star metric is a key performance indicator (KPI) that a company uses as the leading measure of its success. Regular subscriptions indicate the value customers find in our service, making this a key indicator of growth.

Data Visualization 125

Data Visualization User Testing Customer Satisfaction Customer Experience 125

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? This is the question we’re exploring in the article, so grab a warm beverage, find a comfy spot and let’s dive in. Service tickets show the UI elements and product areas with excessive friction.

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Feedback Software User Testing Product Research Customer Experience 95

Userpilot

AUGUST 20, 2023

Proactive customer service goes beyond solving problems. With customer service, we often think about solving problems as they come. But, its actual purpose is to prevent problems from happening—leaving little friction in the customer experience. What is proactive customer service?

Data Visualization 83

Data Visualization Analytic Tools Feedback Software User Testing 83