Ronke PM

FEBRUARY 13, 2024

In order to build products and solutions that serve diverse communities successfully, we need leaders, product managers, and cross-functional team members to represent them. We are placed in a defining moment where we can employ intellectual bravery and fortitude to build products, solutions, and services that can improve people’s lives.

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Reporting Tools Customer Experience Leadership Research Software 52

The Accidental Product Manager

SEPTEMBER 18, 2023

The problem that product managers are facing is that many of these new subscribers don’t stick around very long. The good news is that even if streaming services only retain half of the users they sign up during big bursts, that still translates into sizable numbers of longer-term subscribers. Studies show that roughly half of U.S.

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Customer Experience Product Research Product Management Product Manager 73

Product Talk

SEPTEMBER 15, 2021

But the difficulty in answering that question doesn’t mean we can just ignore it. are reflected in the solutions we include on our opportunity solution tree. The only problem? We often neglect to mention the “who.” Sure, we know it’s our customers. There was just one problem. Our attempts to answer “How?”

Customer Experience 197

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Userpilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! Q2: How could we make it even easier for you? Don’t expect your customers to tell you exactly what solutions they need but analyze their feedback for ideas of new problems that could be worth solving.

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User Testing Data Visualization Feedback Software Research Software 101

The Product Coalition

MARCH 3, 2020

In the case of Showmax, since it was a streaming video company, we were largely focused on our total number of paying subscribers. But once you signed up, the key to retaining the user was getting them hooked watching on mobile and eventually on the television, which is where the majority of the viewing occurs after 6 months.

Feedback Software 78

Feedback Software CTO Leadership User Testing 78

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your digital adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. This is crucial for keeping users adopted and retained.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

DECEMBER 10, 2022

In this guide, we’re going to go over the signs that it’s time to start scaling and the tangible steps you need to deliver a great customer service experience that retains users. Another scenario where you should begin scaling customer service would be whenever your SaaS company is expanding into new markets.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

The Product Coalition

NOVEMBER 15, 2020

comes up and it’s always felt like we’ve answered it on the fly without taking the time to deeply understand the question and why we were asking it. We were too busy building the venture. The problem pursued is often a problem experienced by the business in acquiring customers, retaining customers or growing customer lifetime value.

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User Testing Customer Feedback Feedback Software Product Research 111

Gainsight

JULY 12, 2023

To help organizations like yours identify what it takes to be a great Director of CS Ops, we put together this sample job description. Strong analytical and problem-solving skills, with the ability to derive insights from data and develop data-driven solutions.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Friction 52

Userpilot

APRIL 26, 2022

Here at Userpilot, we love hearing stories about bootstrapping companies and their growth. We’ve spoken with Lucjan Suski of Surfer SEO to see how he bootstrapped his SaaS company from just an idea to $7 million in annual recurring revenue (ARR). That’s when we knew we were on the right track to targeting expert SEO employees.”.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Andrew Chen

JULY 20, 2020

We were growing linearly, not exponentially. Over the next 3 years, the growth team and I discovered why Instagram had slowed, developed a methodology to diagnose our issues, and solved a series of problems that reignited growth and helped us get to over a billion users by the time I left. The Importance Of The Adjacent User.

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User Testing Customer Experience Customer Feedback Research Software 145

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. New functionality plays a big role in retaining existing customers and attracting new ones.

Onboarding KPIs 88

Onboarding KPIs Feedback Software User Testing Product Research 88

Userpilot

JANUARY 30, 2023

That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Here are real-life product adoption examples from successful companies for each stage: Using social media ads to expand brand awareness, like Slack. Improving feature adoption is easier said than done.

User Testing 95

User Testing Feedback Software Research Software Onboarding KPIs 95

Userpilot

AUGUST 6, 2023

In this guide, we’re going to go over why the omnichannel customer experience is important and how you can build a consistent brand experience across multiple channels to keep customer satisfaction levels as high as possible! Begin by aligning customer experiences across your main channels that most users interact with.

Customer Experience 87

Customer Experience User Testing Customer Feedback Feedback Software 87

Andrew Chen

AUGUST 10, 2023

The easy answer that people generally want to here either falls into the camp of: This next magic feature will fix all our growth problems –The PM We need to spend more money on marketing –The Marketer Have you considered adding more AI? I think this was especially a problem in the Web 2.0

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User Testing Analytic Tools Customer Experience Weak Development Team 80

Userpilot

NOVEMBER 14, 2023

In this guide, we’ll explore twelve tactics to pump this metric up—from personalizing experiences to offering proactive assistance—and see how they can help you nurture customer retention and growth. Avoid overwhelming users with information they won’t retain. So what can you actively do to give customer lifetime value a boost?

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Experience 92

Gainsight

SEPTEMBER 28, 2022

It abandoned you (unless you abandoned it first) when “real life” took over, or in this case — real customers, real feature requests, real product feedback, real churn issues or real cash flow problems. So, why do we let simplicity get away? Suddenly, simplicity became so simple to cast aside. Until it wasn’t.

Feedback Software 52

Feedback Software Onboarding KPIs Customer Feedback Reporting Tools 52

Mixpanel

FEBRUARY 23, 2021

Table of Contents The problem with defining product-market fit In search of quantitative indicators of product-market fit 6 things about measuring product-market fit 1. Don’t invest in growth until you’ve found product-market fit Bonus advice we love Closing thoughts. And this is what we heard.

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User Testing Onboarding KPIs Product Research Startups 130

Userpilot

APRIL 18, 2023

In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience. We call it the activation stage.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Mixpanel

OCTOBER 27, 2021

In this interview, we discussed the effects of the pandemic on their business, the challenges they’ve faced, and how they’ve adapted to them while keeping value at the core of their operations. I also check the AB tests we have running to see how new features are behaving. Promo.com differs from competitors with: .

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Customer Experience Data Visualization Reporting Tools Research Software 98

ProductPlan

JULY 20, 2021

The problem plagues nearly every aspect of the corporate world—technology companies included. The team must reflect the diversity of the customer base to understand their problems, challenges, and circumstances. How big is this problem? How can we fix it? The Problem Persists. Why is it still happening?

Reporting Tools 52

Reporting Tools Technical Review Customer Experience User Testing 52

Userpilot

OCTOBER 13, 2022

If you’re looking for answers to these questions, look no further, because we’ve got you covered! We talk about product parity or brand parity when a brand’s product offers exactly the same functionality as competing products. As creatures of habit, we don’t change our ways easily. Let’s do it!

Product Research 94

Product Research User Testing Feedback Software Research Software 94

Userpilot

JUNE 16, 2021

But we would be utter quacks if we pretended it’s *always* the case. And no, he didn’t have a retention problem because people were not discovering the value of his product. He had a retention problem because his product wasn’t offering enough value. Now, here’s where you have a *real* problem. Sorry to disappoint.

Analytic Tools 98

Analytic Tools Customer Experience User Testing Data Visualization 98

Userpilot

MAY 24, 2022

In today’s competitive business landscape, outstanding customer support is what can help you not only retain existing customers but attract new ones and boost retention. But starting with a chatbot and then expanding into a true self-service in-app hub using a knowledge base is the way to go. What are chatbots? Short answer: both.

Feedback Software 97

Feedback Software Reporting Tools Customer Experience Data Visualization 97

Andrew Chen

NOVEMBER 1, 2021

In this essay, I’ll aim to answer this critical question — how do you hire a Head of Growth — using parts of framework from my upcoming first book, The Cold Start Problem. At this point, I’ll take a few sentences to describe “The Cold Start Problem” — one of the central ideas in the book.

Customer Experience 82

Customer Experience User Testing Technical Review Onboarding KPIs 82

Userpilot

DECEMBER 22, 2022

In this article, we’re going to cover the key types of onboarding metrics to help you understand, build and refine an effective onboarding flow for your customers. Before we get into the intricacies of measures and performance metrics, let’s explore exactly what we mean by user onboarding. Ready to get into it?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JUNE 23, 2022

Keep reading if you want to improve your onboarding and retain engaged customers. A customer engagement model is a strategy to engage customers with your product, drive customer success, and retain clients. High-touch models: customer success regular meetings with existing customers to solve problems and introduce features.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Userpilot

JULY 2, 2022

While a price increase announcement can be seen as negative news for your customers, communicating it right will help you ease the tension and retain your customers. In this article, we’ll cover everything you need to know on how to announce pricing updates without losing customers. Inflation and rising production costs.

User Testing 97

User Testing Feedback Software Customer Experience Customer Feedback 97

Userpilot

SEPTEMBER 28, 2022

In this article, we’ll discuss 10 product management metrics that you can’t do without. You should develop a product that solves people’s problems, which they may not be aware of. Expanding accounts through upsells, cross-sells, and add-ons can improve your MRR. So, let’s dive in! User journey.

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 85

Userpilot

MAY 16, 2022

In this article, we’re going to break down what product-led onboarding is and how product teams can implement it effectively to drive customer success. Users can try it out and ‘sell’ themselves by solving their own problems. ’) and tactics (‘How do we achieve it?

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

MARCH 29, 2022

We have always had some form of a product-led technique used in our daily lives. Companies have many approaches to a marketing-led growth plan, such as working on content marketing, conducting webinars , and more to retain customers and generate profits. How did Product-led strategies begin? The product is the main driver of growth.

Feedback Software 97

Feedback Software Onboarding KPIs User Testing Strategy 97

Mind the Product

JULY 18, 2017

This is the first of two posts that deep dive on A/B testing, expanding on a talk I gave at Google Playtime 2016 in London. When we started out A/B testing 12 months ago at Peak we ran tests by the seat of our pants. We’d dive into a test and work out the details as we went along, thinking we were saving time by doing so.

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User Testing Product Research Testing Feedback Software 171

Userpilot

MARCH 10, 2021

While I do hope you stick around and read this post, sometimes we’re all in a rush, so here’s the quick TLDR: High user engagement = high value = high profitability (and we all like money) There’s no magic bullet, discuss with your team what engagement means to you. Positive vs negative engagement metrics – track both!

Customer Experience 98

Customer Experience User Testing Customer Feedback Onboarding KPIs 98

Userpilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? We’re going to teach you how to craft a marketing strategy made for the enterprise sales cycle so you can adapt your sales process. Inbound works really well for smaller SaaS businesses, whether B2B or B2C.

Enterprise 98

Enterprise Strategy Marketing Outbound 98

Userpilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. This makes feature adoption critical for retaining more users and expanding your revenue. It reveals whether the feature is good at retaining value over a given time frame.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Userpilot

MARCH 25, 2021

In this blog, we give you a quick look at 6 great tools you can start using today and outline the perfect user journey map. We’ve covered this topic in an in-depth post before on How to Retain Users Better With User Experience Journey Mapping, read it here. Here we go! What problems are you hoping to solve by introducing a tool?

Customer Experience 98

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Userpilot

SEPTEMBER 28, 2022

Retain customers forever. Expand word-of-mouth. In contrast, goodwill customers are off the market and will stay with your brand and even tolerate eventual problems. They’re willing to stay with your brand, tolerate problems (as long as you solve them), and contribute to your business whenever and however they can.

Feedback Software 96

Feedback Software Analytic Tools User Testing Customer Experience 96