Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Source: userpilot.com. Pros of Userpilot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

JULY 22, 2021

Appcues Product Tours is one of the most popular tools for building new user onboarding for SaaS. In this post, we will explore the pros and cons of building product tours in Appcues, how to do it, and look at the top 3 alternatives for your SaaS. How to build Appcues product tours? But is it the best tool?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

SEPTEMBER 6, 2021

If you're building a product tour for the first time, it's hard to know where to start. Let me explain how you can build a product tour without writing a single line of code. A product tour shows customers how to use the features of your product that they need in order to activate.

Analytic Tools 97

Analytic Tools Onboarding KPIs Customer Experience User Testing 97

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. Short on time?

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

The Product Coalition

DECEMBER 11, 2019

(and give me a hand if you’d like to help) I’m VERY excited to be able to share that in 2020 I’ll be taking the Product Coalition on tour, across Europe. Since 2014 this community has grown from a publication, to a Slack community of 6,000+ , to a podcast series now with over 1000 listeners.

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The Product Coalition

DECEMBER 10, 2019

(and give me a hand if you’d like to help) This could be you (on the right, not the left) I’m VERY excited to be able to share that in 2020 I’ll be taking the Product Coalition on tour, across Europe. I’ve read, edited and published over 3,000 of your articles, moderated 10,000+ Slack comments (without having to ban anyone!)

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Travel Advertising Workshop Branding 78

ProductPlan

SEPTEMBER 2, 2022

The ugly truth is product launches are a messy business. Product teams carry this burden alone without the help of proper tooling for far too long. Launch Management is a first-of-its-kind tool for product teams that helps you wrangle the chaos of a product launch. So why did we build Launch Management?

Reporting Tools 92

Reporting Tools Customer Communications Research Software Marketing 92

ProductPlan

FEBRUARY 23, 2023

From inception to launch and beyond: Learn more about ProductPlan’s end-to-end product management platform. ProductPlan customers have already taken the right step by investing in a purpose-built solution that helps them achieve a holistic view of their product strategy with dynamic roadmapping.

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ProductCraft

NOVEMBER 24, 2020

As I’ve settled into my quarantine routine, I’ve started trying a lot of new digital products and services–from dipping my toe into grocery delivery with Instacart, to trying a new online workout class, to finally using my free year of Apple TV+. These new elements of my routine are all due to the fact that.

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The Product Coalition

FEBRUARY 2, 2020

Dedicated to bush fire relief for Australia November 2019… In November 2019 I announced that would be taking the Product Coalition on a European Tour , meeting product leaders and community members with a goal of completing over 50 podcast from community members across 5 cities; London, Copenhagen, Berlin, Munich and Zurich.

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Mind the Product

NOVEMBER 26, 2023

This week’s Sunday Rewind is a #mtpcon Digital APAC keynote from 2021 in which Genevieve Bell, Director of the 3A Institute (3Ai), gives us a whirlwind tour of cybernetics, demonstrating how its transdisciplinary approach can be used to inform our product processes and systems.

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Information Product Management Product Manager Management 169

Userpilot

SEPTEMBER 17, 2019

A lot of people ask if there are any Intercom Product Tours alternatives worth taking a look at. Some of these products will suit you and your organization better than others — we’re here to help you figure out which is the best fit. The three Intercom Product Tours alternatives that we’ll be looking at are: Userpilot.

Analytic Tools 40

Analytic Tools User Testing Customer Experience Product Research 40

Intercom, Inc.

NOVEMBER 17, 2021

Reach and engage more customers with new multichannel transactional messaging, enhanced Product Tours, and an improved email experience. Engage your customers with enhancements to Product Tours. You can also schedule a tour for a future date or send a tour multiple times. Conversational engagement.

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Customer Feedback Data Visualization Customer Experience User Testing 222

Userpilot

NOVEMBER 29, 2022

Let’s face it: an onboarding tour is a key to unlocking your product’s sustainable growth. Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. What is an onboarding tour?

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Intercom, Inc.

JUNE 13, 2022

Built for you is back – this time we’re revealing the powerful product updates we released in May! Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business.

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Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. TL;DR Contextual onboarding is about guiding users through a software application, product, or service by providing the right message, to the right user, and within the right context. What is contextual onboarding?

User Testing 85

User Testing Customer Experience Data Visualization Demo 85

Userpilot

OCTOBER 6, 2023

Product demos are a crucial part of the sales process. This is true whether you’re adopting a sales-led or product-led growth approach. They allow businesses to showcase their products and demonstrate how the product can solve a prospective customer’s problems. What is a product demo?

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Demo Product Research User Friction Data Visualization 100

Userpilot

NOVEMBER 22, 2022

More companies are implementing interactive product demos to drive growth, and it’s not hard to see why. Product demos are great tools in the hands of sales and marketing professionals. We’ll end the article by showing you how to use onboarding software to create your first or next product demo. In-app product demos.

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Intercom, Inc.

APRIL 17, 2019

There’s a pattern that’s all too common in our industry – you build a rock-solid product, spend a lot of cash and effort attracting people to discover that product, but then fall down at the crucial point of helping your customers actually find value. Product Tours are a deceptively straightforward solution.

Customer Experience 28

Customer Experience User Testing Reporting Tools Weak Development Team 28

Intercom, Inc.

OCTOBER 28, 2020

Once you’ve captured someone’s attention with a banner message, you can now drive a range of actions, such as: Click a CTA, opening a new feature page and triggering a Product Tour. As a result, banner messages can be used in concert with in-app messages or a Product Tour to engage customers in sophisticated ways.

User Testing 239

User Testing Customer Feedback Customer Experience Data Visualization 239

Userpilot

APRIL 16, 2024

Have your eyes on WalkMe product tours and wonder if it’s the right solution for your business. When it comes to product engagement , it’s important to find the right software with all the features you’ll need for each touchpoint across the user journey. What are WalkMe product tours?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Intercom, Inc.

JULY 5, 2022

This is the second post in a series exploring our product principles. Our Chief Product Officer Paul Adams introduced me to the idea of creating systems, not destinations. For example, here’s a system design diagram that we used to design our Articles product. Increase efficiency with modular system.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. It empowers your team to pre-emptively address known questions and issues before they arise.

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Userpilot

APRIL 8, 2022

Let’s have a look at how the two products stack against each other. Appcues is a great product experience tool that you can use to onboard users with product tours. Userpilot is a code-free product experience software. They offer basic customization and very limited analytics. What is Userpilot used for?

Analytic Tools 98

Analytic Tools Data Visualization Software Review Customer Experience 98

Userpilot

FEBRUARY 21, 2022

All product managers want to delight and engage their customers. An interactive user guide is a set of functionality helping customers understand how to use your product. Interactive user guides improve user onboarding and drive product adoption. Let’s look at two of the most common: 1 – Product tours.

Feedback Software 96

Feedback Software User Testing Customer Experience Onboarding KPIs 96

Userpilot

JUNE 15, 2021

Having said that, we’ve studied several fast-growing SaaS products to give you the inspiration you need to nail that vital initial user onboarding experience. It also repeats the main benefits of the product, so that they’re fresh in the user’s mind. This shows users how the product will work for them.

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Feedback Software Customer Experience User Testing Customer Feedback 145

Mind the Product

MARCH 24, 2021

As #mtpcon #mtpcon Digital APAC (14-15 April) draws near, we’ve taken a tour of our video archive to revisit some awesome product talks from the region. From #mtpcon talks on remote discovery and design thinking to ProductTank talks on imposter syndrome and SaaS product launches.

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Userpilot

FEBRUARY 18, 2022

If you’re creating a user onboarding flow for your SaaS company, you’ll want to look at website tour examples from other businesses before you start. We can learn from their mistakes, as well as follow the best practices they’ve established for teaching customers how to use their product. What is a website tour?

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Software Review 52

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. That starts with understanding how new users learn about your product. Ready to get started?

Analytic Tools 97

Analytic Tools Customer Experience User Testing Customer Feedback 97

Userpilot

MARCH 15, 2024

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

APRIL 9, 2024

TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. Reducing time to value is essential for user retention and product adoption. And although it most likely won’t answer all your questions, it will hopefully narrow down the choices a bit.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s product tours allow you to build lightboxes, banners, tooltips, polls, success messages, and welcome screens.

Data Visualization 94

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 94

Userpilot

APRIL 10, 2023

What is the best method of guiding users through your product; an interactive walkthrough vs a product tour? This article will show you what an interactive walkthrough and product tour is, the perfect situations to use them, and some best practices that can help you achieve success.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 98

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. That said, we’ll review how to build a strong product strategy that delights users and unlocks product growth. What is a product experience strategy?

Data Visualization 98

Data Visualization User Testing Customer Experience Analytic Tools 98

Userpilot

APRIL 15, 2022

Userpilot is a code-free product experience software, which gives non-tech teams the ability to create powerful contextual onboarding experiences. G2 reviewers praise Userpilot for the quality of product support, and the ease of use and administration. Both products allow feature tagging to track user engagement with UI elements.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 94

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. An interactive walkthrough is a step-by-step product guide leading to activation. A walkthrough is not a linear, blow-by-blow account of all of your product features. Let’s get into it.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Accidental Product Manager

AUGUST 7, 2023

Clearly, for the product managers who promote musicians this was a major setback. However, product managers are never stopped for long and virtual concerts that were delivered online were then quickly created. That has helped artist product managers to zero in on their superfans. What is A “Superfan”?

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Product Management Product Manager Management Management 65