Gainsight

JANUARY 26, 2022

CS adds value to all parts of your business, whether Product, Sales, or Marketing. In SaaS, there are two types of recurring revenue—lean and expensive. . The customer begins to evaluate their experience with your product immediately. Surface new and more detailed customer insights. In the era of Customer Success 2.0,

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UX Planet

JANUARY 18, 2024

It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. UX research is an integral component in creating user-centric products. This process is pivotal for gathering insights that inform the design phase. Why Is UX Research Important?

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Business of Software Conference

MAY 3, 2022

Of course, scaling was a different matter, but the explosion of self-funded SaaS companies that have emerged over the past two decades is clear evidence that the rules are different now. Founded by serial SaaS entrepreneurs who had felt the pain of constant fund-raising as their companies grew, they started European operations this year.

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Userpilot

AUGUST 30, 2023

This makes it more important than ever to create products people actually want to use. The expert speakers at Product Drive 2023 will answer these and many more questions. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Customer Experience 105

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Gainsight

APRIL 30, 2021

How are people structuring Customer Success in a multi-product environment? In our most recent survey, we took away the following seven insights. CSMs have unique insight into clients around expansion. They know “what” – what problems they have and what products could solve them. Who owns the renewal?”).

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Revulytics

OCTOBER 17, 2019

Adobe, Autodesk, and Microsoft have all adopted hybrid (on-premise and SaaS) deployment models to adapt, compete, and succeed. As vendors of “traditional” on-premise applications have seen the booming and disruptive growth of SaaS vendors, they are mapping a dramatic change to the way they do business.

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Gainsight

APRIL 26, 2023

Today, customer success is one of the fastest-growing disciplines in SaaS, with CEOs and Investors doubling down on Net Revenue Retention (NRR) to grow efficient, durable businesses. According to our recent SaaS Market Report , 85% of SaaS leaders are maintaining or increasing CS budget as a result of the downturn.

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Userpilot

MAY 14, 2023

To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website. Userpilot Userpilot is a growth platform for web-based digital products.

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Userpilot

APRIL 9, 2024

TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. Reducing time to value is essential for user retention and product adoption. And although it most likely won’t answer all your questions, it will hopefully narrow down the choices a bit.

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Userpilot

NOVEMBER 19, 2022

What is product service management? How is it different from product management ? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. They also help develop only the products that satisfy real user problems.

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Intercom, Inc.

MAY 13, 2021

. “Not only do I look for people with CSM high-touch enterprise experience, but I’ve also broadened out and looked for people with no CSM experience and no SaaS experience but who have deep consulting experience. Leveraging customer insights across your business. Your first SaaS customer success hire.

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The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. We shifted from functional and feature budgeting to portfolio and product budgeting. But it’s not like we shut the product down. Often, product managers skip this step in favor of speed.

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Gainsight

OCTOBER 11, 2022

As the technology market enters a new phase, SaaS leaders face a challenge: how to grow their businesses efficiently. SaaS organizations must align their teams around customer outcomes, and scale their CS team’s efforts with the utmost efficiency. Use your product to drive adoption and expansion . The answer?

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Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Roadmaps are a new Pendo feature for communicating and sharing product vision.

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Userpilot

FEBRUARY 20, 2023

Which of them should you choose to generate growth insights for your product? TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior.

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eG Innovations

NOVEMBER 19, 2020

The application portfolio of companies is rapidly shifting to SaaS applications. Lex Erades explains: “Users in our managed services utilize all kinds of applications that run in the SLTN data center, public clouds and/or from the application provider’s SaaS environment. Quick Insights. Next Level Outsourcing.

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UX Studio: Product Management

JULY 5, 2021

As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. . As a client, you invest your time, energy, and limited resources into your digital product development.

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Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. But it’s an absolutely critical step for any SaaS strategy. SaaS User Persona Example -Userpilot: Product Manager 2.

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UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. It contains everything you need to know to evaluate, compare, and pick the most suitable product design partner for your business. What you can do to improve your product’s design.

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UX Studio: Product Management

DECEMBER 7, 2022

That’s exactly what you’ll get from our actionable insights, user interface analysis, design evaluations, and recommendations for better user experience – so you can take your product to the next level. Their insights help clients improve UX design and user interface on their platforms. 4 – Guidea.

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Gainsight

OCTOBER 12, 2021

It will be the product adventure of a lifetime. We are gearing up to support you in accelerating your product strategies and provide the tools you’ll need to level up your career in product. It’s all geared to help you navigate the road to product success. You’ll hear from the best leaders in Product Management.

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Analytic Tools Research Software Data Visualization User Testing 52

ProductPlan

AUGUST 16, 2022

Product management seldom requests big-ticket items from the management team. Sure, there’s the one-off request for a new addition to the product stack or travel for a product management conference. Eventually, the product management team may realize it needs to level up and add product operations to its organization.

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Gainsight

FEBRUARY 23, 2021

The one metric that many SaaS companies use consistently to determine revenue from current customers is Net Dollar Retention (NDR). It illustrates that even though you may have down-sells and churn in your portfolio, other parts increased and offset your customer base’s losses. The NDR percentage is 125%, which is a significant number!

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Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

MARCH 5, 2024

User behavior analytics tools are an essential part of the modern product manager’s toolkit. You can use the information they provide to improve user engagement, boost conversion rates, streamline your marketing, and drive product growth. helping you understand how users experience your product.

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UX Studio: Product Management

SEPTEMBER 16, 2021

UX studio is an expert design company that helps businesses worldwide design impactful digital products. We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. . An award-winning product design studio in the heart of Europe.

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Research Software User Testing Analytic Tools Feedback Software 59

Business of Software Conference

JANUARY 12, 2023

Product Portfolios are formed around sales, customer success, pricing, product etc. In 2023, Strategyzer have adopted AKIs – Aspirations and Key Insights. Learn how great SaaS & software companies are run. Each forum has online canvas for managing progress. Strategyzer Operating System OS.

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Feedback Software Leadership User Testing Customer Feedback 59

Gainsight

JUNE 23, 2022

It’s a challenging time in the world—and in the world of SaaS. Since SaaS companies grew a lot during that time frame, this means multiples are down even more. The same VCs are looking at portfolio companies that have been or are about to be marked down significantly in valuation. Pooled approaches to customer success.

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Customer Experience Onboarding KPIs Customer Feedback Finance 52

Gainsight

JUNE 4, 2020

We use PX in our own Customer Success platform to track our customers’ usage of the CS product. PX Data Shows SaaS Usage Is Growing Rapidly. With PX, we have our javascript code embedded in SaaS applications and thus get to witness every user’s clicks and actions, anonymously, across a healthy set of cloud applications. .

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Analytic Tools Customer Experience Customer Feedback Data Visualization 52

Gainsight

APRIL 27, 2020

Over the years, we’ve discussed how CS needs to be intimately-connected to Sales , Product , Marketing , and other functions. With COVID-19, companies are realizing more than ever that much of the capitalization of SaaS companies is tied up in their recurring revenue streams – and in their ability to keep customers. Full stop.”.

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Research Software Finance Data Visualization Software Review 59

Gainsight

MAY 23, 2019

When it rains, it pours—products and features, that is! In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Gainsight PX. Available now.

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Data Visualization Analytic Tools Reporting Tools Customer Experience 75

Sachin Rekhi

JANUARY 9, 2017

While I may have been better served studying marketing or management, I did learn some important finance principles that I still use day-to-day in my product management role. I wanted to share three such principles that I find incredibly relevant to product. Leveraging modern portfolio theory. Finding the arbitrage opportunity.

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Finance Feedback Software User Testing Weak Development Team 69

Userpilot

MAY 3, 2023

TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. Pendo analytics enables you to track user engagement with onboarding guides as well as their impact on the product and business goals. Finally, we check out a very attractive alternative to Pendo. What is it?

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Onboarding KPIs Software Review Analytic Tools Data Visualization 98

The Product Coalition

JULY 21, 2020

Product Managers are a multidisciplinary bunch, with interests and specialities ranging from leadership to design, tech to marketing. Blogs are another great medium for getting bite-sized chunks of information, and upping your product management skills. Check out: What is Product Design?

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Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

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UX Studio

APRIL 6, 2023

We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. Our website design company also offers other digital services that can come in handy at every stage of the product lifecycle. Architects can help in every phase of the product lifecycle.

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Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. Our website design company also offers other digital services that can come in handy at every stage of the product lifecycle. Architects can help in every phase of the product lifecycle.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

The Product Guy

APRIL 4, 2017

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People.

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