UX Planet

JANUARY 29, 2024

Really loved the way how they have scaled the guidance from the landing screen to motivate users to create new event types to creating or just sending a spot of 30 mins with a link. ➡️For the small progress bar in bottom left: Our eyes aren’t good at attributing quantitative value to two dimensional spaces.

Customer Experience 79

Customer Experience UX Events Education 79

Intercom, Inc.

NOVEMBER 4, 2021

Kira Bundlie , Creative Copywriting Manager. Kristin Raymaker , Brand Design Manager. Previously on the show, we’ve taken you on a tour to meet everyone from our product management and marketing teams to our Sydney office down under. Liam: They really do. Kyle Benson , Brand Design Lead. Scott: We do a lot.

Branding 222

Branding Technical Review Customer Experience Systems Review 222

The Product Coalition

DECEMBER 19, 2021

The first product manager in a startup is a critical role with immense impact on the startup’s success?—?both However, understanding what you really need and then finding the right person is quite a challenge. Photo by Tolga Ulkan on Unsplash When I joined Twiggle as their first VP Product I was the thirteenth employee.

Product Management 166

Product Management Product Manager User Testing Weak Development Team 166

Intercom, Inc.

MARCH 3, 2020

We know it’s hard to apply and interview for a new job. So if you’re considering a design job at Intercom , we won’t make it harder by forcing you to read our minds or guess about what we value. When you interview for a design job, the process is usually mysterious: did you say the right things? Show the right work?

Research Software 290

Research Software Feedback Software User Testing Systems Review 290

The Accidental Product Manager

AUGUST 14, 2023

Equipment product managers are searching for steady revenue Image Credit: Laura Gilmore The product managers for heavy equipment, you know things like cranes, backhoes, rollers, etc., When times are good and people are buying their product, then times are really good.

Data Visualization 65

Data Visualization Reporting Tools Product Management Product Manager 65

Mind the Product

FEBRUARY 25, 2020

It’s not rocket science that awesome products come from awesome teams, so what’s the key to creating and managing a team that’s designed for maximum impact? Here, taking advice from a number of product pros, we look at a selection of ways to build product teams and empower them to achieve success.

Weak Development Team 118

Weak Development Team User Testing Workshop Magazine 118

The Accidental Product Manager

FEBRUARY 7, 2022

Cosmetic product managers are going after millennials Image Credit: Albert Lugosi. I mean, customers try products, select the ones that they like, and that’s the end of the story, right? At stake is a share of the global cosmetics-products market, which is expected to reach US$805.61 billion by 2023, up from US$532.43

Branding 123

Branding Product Management Product Manager Reporting Tools 123

The Secret PM Handbook

SEPTEMBER 16, 2016

In this part we dive into what you really came here for – product management-specific mental models. Why are product management-related mental models different? The mental models I’m going to talk about share two key characteristics: They are about about products. I like using good templates.

Product Management 275

Product Management Product Manager Product Research User Testing 275

Intercom, Inc.

OCTOBER 7, 2021

Samira Alamudi: Yeah, it’s in a really cool spot of Sydney, in Surry Hills, so a bit of a hipster strip. Liam: Samira Alamudi is a Sales Development Manager in our Sydney office as part of the Asia Pacific or APAC team. I had a tremendous run there, really enjoyed my time. Everything else was like a bonus add-on, really.

Customer Experience 118

Customer Experience Definition User Testing Customer Feedback 118

Product Talk

SEPTEMBER 1, 2021

If your sales team isn’t bought in, for example, they won’t want to sell your new product or feature. If you’re a longtime Product Talk reader (or if you’ve read Continuous Discovery Habits), Lisa’s name might sound familiar. This is a common tale and one that most product trios can learn from. Tweet This.

Product Research 222

Product Research User Testing Technical Review Data Visualization 222

Sequent Learning

MAY 25, 2021

How Product Managers Get Promoted in 2021. While it’s a no-brainer to think that, it was one of those subtle reminders that it’s often a good idea in your career to check-in with yourself to see how you’re doing and what you can do to get ahead, or get a promoted – that is – if that’s what you really want.

Product Management 52

Product Management Product Manager Customer Experience Management 52

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. Ready to dive in?

Product launches 92

Product launches Product Research User Testing Research Software 92

The Accidental Product Manager

MARCH 14, 2022

You would think that being a product manager for a hot new start-up beverage would be a great job, right? What does a product manager have to do in order to make their new drink product a success? Why It’s Hard To Market New Drink Products. Now that’s something to add to your product manager resume.

Product Management 121

Product Management Product Manager Management Management 121

Mironov Consulting

MAY 21, 2023

I’ve had a lot of discussion over the last few months with product leaders looking for their next opportunity.  Some  A VP Product or CPO job search typically takes 3-6 months, and the current hiring market isn’t typical.  Be good to yourself.  In  Pace yourself.  A

Marketing 65

Marketing Customer Experience Product Research Banking 65

The Product Coalition

AUGUST 17, 2021

I love my job as a product manager. I love how diverse the job can be. On the same day, you can be brainstorming different product ideas with designers and engineers. On the same day, you can be brainstorming different product ideas with designers and engineers. It is a great job to have.

Feedback Software 152

Feedback Software Analytic Tools Reporting Tools Research Software 152

The Product Coalition

OCTOBER 23, 2019

There are so many great product leaders doing tons of great work that’s available for free ( will list them later in the article ), it’s amazing how much good content is available out there. So for the hiring managers that are willing to look at CVs of fresh grads, they don’t get enough CVs to reach their eyes. Product Craft ?—?They

Customer Experience 111

Customer Experience Customer Feedback Blog Article 111

UX Planet

JANUARY 1, 2024

Be it from (senior) design colleagues, a manager, a PO, users, or developers. Because giving good feedback is incredibly hard. In general, there are three feedback types: The good, the bad, and the ugly. Is being a designer really the right career choice for you?” The good kind of feedback: Descriptive criticism.

User Testing 52

User Testing Customer Feedback Framework UX 52

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Mind the Product

JUNE 14, 2019

We all treat our products with care, respect, and diligence. We agonise over decisions and strategic direction, we think deeply about product direction, we care about the experience our customers get and the impact we have on our businesses. It’s our job to make good decisions. Why do people switch jobs?

Development Team Review 140

Development Team Review Technical Review Weak Development Team Vision 140

BrainMates

DECEMBER 11, 2022

Five Signs Your Product Team. There are lots of places you can go to hear about the obvious signals of a capable product team, a product that goes from idea to unicorn in a matter of a few years, or one that revolutionises an area and disrupts incumbents. Great product teams proactively share learnings. By NICK EVANS.

User Friction 52

User Friction Product Research Customer Feedback Customer Experience 52

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. You’ll be able to understand how chatGPT can be a great tool for product management.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Intercom, Inc.

DECEMBER 16, 2020

While a good salesperson generally thrives on a bit of friendly competition, all of the sales leaders we spoke to were clear that, ultimately, there needs to be a collaborative and supportive team atmosphere in order for people to do their best work. A good salesperson can sell anything to anyone. Foster a team mindset.

User Friction 143

User Friction Customer Feedback User Testing Feedback Software 143

Intercom, Inc.

JANUARY 16, 2020

Here are five quick takeaways: In 2011, Forbes Magazine called RealtimeBoard (Miro’s previous iteration) “a virtual whiteboard on steroids” We chatted to Andrey about this description to see if the shoe still fits today. Miro has made the move from product to platform. Do you think that description still fits?

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

The Accidental Product Manager

NOVEMBER 14, 2022

Waste Management product managers are dealing with a lot of change Image Credit: eltpics. The product managers over at Waste Management have always had a lot to deal with. Just exactly how is a recycling product manager supposed to run a successful business when all of this change is going on?

Customer Experience 65

Customer Experience Product Management Product Manager Data Visualization 65

The Accidental Product Manager

APRIL 19, 2021

If there is one job that most product managers would not want to have these days, it would to be a product manager for an independent book store. I mean really, Amazon showed up several decades ago and pretty much put these guys out of business. Who needs to go out to a book store anymore?

Books 118

Books Product Management Product Manager Events 118

Userpilot

MARCH 3, 2022

Looking for a product manager CV template? What does a solid product manager’s CV look like? This article will help you develop and finetune your product manager resume, present your skills in the most favorable light, win the attention of the hiring managers, get interviews, and ultimately land your dream job.

Data Visualization 91

Data Visualization Analytic Tools Technical Advisors User Testing 91

svpg

OCTOBER 16, 2016

Recently I gave a keynote address to the Mind The Product Conference in London , and in that talk I wanted to illustrate, by example, the essential role that very strong product managers play for their team and their company. And ultimately, should more product teams work harder to actively bring in women product managers?

Weak Development Team 149

Weak Development Team Technical Review Product Management Product Manager 149

The Accidental Product Manager

OCTOBER 3, 2022

Once upon a time, being a product manager for a strip mall was a pretty good job. Your mall was a mecca for the local population and so it was easy to attract customers and all your product development definition said that you had to do was make sure that each of your stores was leased out. Image Credit: Caribb.

Product Management 65

Product Management Product Manager User Testing Customer Experience 65

The Accidental Product Manager

FEBRUARY 6, 2023

trick works – most of the time Image Credit: Steve One of a product manager’s hardest tasks is to come up with a price for their product. Our goal here is to use our product development definition to pick a price that will maximize revenue for our company while at the same time not scaring away our customers.

User Testing 65

User Testing Product Management Product Manager Customer Experience 65

Userpilot

APRIL 29, 2022

A customer onboarding specialist is the one who ensures that the customer has a successful experience with the product or service from the very beginning. Once you have hired an onboarding specialist , introduce them to every part of your product and make sure they have the decent product knowledge to be able to solve technical problems.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Reporting Tools 88

The Accidental Product Manager

JANUARY 25, 2021

The Amazon product managers seem to have an almost golden touch when it comes to their product development definition – everything that they lay their hands on seems to be very successful. A good example of this is their restaurant delivery business. This is not going to look good on anyone’s product manager resume.

Product Management 91

Product Management Product Manager Management Management 91

Intercom, Inc.

SEPTEMBER 17, 2020

Far from being a forum for toxicity, Kyum argues that their platform encourages empathy and empowerment and that, used correctly, anonymity can be a force for good. series , but we didn’t really have the opportunity that time to hear about your background. Dee: So that’s a really interesting backstory. Short on time?

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

The Accidental Product Manager

JULY 31, 2023

Fast delivery is causing problems for product managers Image Credit: Hamilton Greene Selling products online has become a part of just about every business’s operation. This has opened up new markets for product managers to go after. How should a product manager go about handling this issue?

Product Management 65

Product Management Product Manager Management Management 65

Mind the Product

APRIL 26, 2019

Lucie McLean, Head of Children’s Product at the BBC, kicked off her #mtpengage Manchester talk with a nostalgic trip involving TV character Mr Benn – who keeps going back to the same costume shop to equip himself for a party which he may or may not attend. Lucie also compares product managers with hedge fund managers.

Product Management 109

Product Management Product Manager User Testing Product Research 109

The Accidental Product Manager

OCTOBER 6, 2021

As sales slip, product managers have to hit the highway to be successful Image Credit: Justin Ennis. In fact, if you really want to own a motorcycle there is a very good chance that what you really want to own is a Harley Davidson motorcycle. The product managers realize that the company had lost it focus.

Product Management 65

Product Management Product Manager Strategy Management 65

The Product Coalition

MARCH 16, 2021

User stories are an important part of product development, which means they’re something that any product manager worth their salt needs to master! Here’s everything you need to know about agile user stories for product managers. They are a simple, but effective description of a feature through the eyes of a user.

User Testing 114

User Testing Agile Customer Experience Certifications 114

Intercom, Inc.

OCTOBER 2, 2018

Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. We still love that audience, but we now offer products for sales , marketing and support teams and have been going deep on those topics as well.

Blog 162

Blog User Testing Customer Experience Research Software 162