Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

APRIL 29, 2024

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. Context-sensitive help and in-app help are both methods in SaaS to assist users but they serve different purposes and are delivered in different ways. What is in-app help? What is contextual sensitive help?

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Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. Answer FAQs with self-service resource centers. Sign-up form of Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. Book the demo!

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

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Analytic Tools Feedback Software Customer Experience User Testing 104

Userpilot

APRIL 10, 2024

Create different formats of resources. Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. What to include in self-service knowledge bases? What to include in self-service knowledge bases? Create granular content.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

MARCH 27, 2024

How often have you clicked away from a page simply because you couldn't find what you were looking for? We go over 6 secondary navigation examples from other SaaS businesses: Userpilot’s combined secondary navigation blends seamlessly within the primary menu for contextual access. What is secondary navigation?

Feedback Software 105

Feedback Software Research Software Data Visualization Product Research 105

Userpilot

FEBRUARY 19, 2024

This article explains: What drop-off rate is. To lower drop-offs, provide users with proactive support via a resource center and in-app guidance. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the drop-off rate? What is a good drop-off rate?

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs User Testing 105

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

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Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Try Userpilot and Take Your Product Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is an analytics dashboard? What makes a great analytics dashboard? Book a demo to learn more.

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The Product Coalition

JULY 6, 2023

The competitive landscape is more intense than ever for technology businesses, particularly SaaS (Software as a Service) companies. Traditional marketing and sales tactics with long lead times, heavy financial investment, and a demanding need for human resources could be more efficient. What Exactly is Product-led Growth?

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Research Software Feedback Software User Testing Product Research 115

Userpilot

MARCH 19, 2024

Offer self-service support with a resource center to remove friction. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is user experience optimization? It requires understanding who your users are, what they desire, and how they behave. Book a demo today !

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? What is a product experience strategy? And where do you start?

Data Visualization 105

Data Visualization User Testing Customer Experience Analytic Tools 105

The Product Coalition

AUGUST 3, 2021

The benefits of cloud computing range from cost savings to scalability to mobile accessibility, which is driving businesses away from traditional IT methods toward SaaS (Software as a Service), IaaS (Infrastructure as a Service) and PaaS (Platform as a Service). And which option among SaaS, PaaS or IaaS is right for your business?

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Data Visualization Document Technology Enterprise 145

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. Want to learn how Userpilot can help your SaaS combat customer friction?

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

Lenny Rachitsky

JANUARY 16, 2024

If you’re not a subscriber, here’s what you missed this month: What to do if your product isn’t taking off First-principles thinking Inspiration for the year ahead Subscribe to get access to these posts, and every post. >80%-90%), like some SaaS businesses, you may be able to stop there.

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User Testing B2C Outbound Feedback Software 122

Userpilot

OCTOBER 24, 2023

When it comes to product-led growth , SaaS companies need to get everything details right. In this guide, we’ll be going over what usage-based pricing is, the benefits of a usage-based pricing model, different types of usage-based pricing, and a few examples from SaaS companies that have effectively deployed this strategy!

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools User Testing 105

Userpilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

NOVEMBER 14, 2023

In SaaS, the need to increase LTV is a never-ending hustle, even after achieving profitability. So what can you actively do to give customer lifetime value a boost? Use path analysis to trace the most common path among your most successful users and see what steps lead users from point A to point B most effectively.

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Analytic Tools Feedback Software User Testing Customer Experience 103

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Paid advertising, like PPC or display ads, is another common marketing strategy used by SaaS companies. What is marketing-led growth? What are the benefits of marketing-led growth?

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. Book a demo to learn more.

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Feedback Software Research Software User Testing Onboarding KPIs 97

Userpilot

NOVEMBER 27, 2023

A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Customer retention rates generally run high for SaaS companies, with established ones enjoying a retention rate of around 90% on average. What is the churn rate? Customer Churn Rate Formula.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

The Product Coalition

MARCH 29, 2023

When it comes to monetizing a SaaS product, choosing the right pricing model can be critical to the success of a business. In this article, we’ll break down the most popular SaaS pricing models, including flat-rate pricing, per-user pricing, freemium pricing, usage-based pricing, and tiered pricing. Example: Slack charges $7.25

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Data Visualization User Testing Software Review Customer Experience 126

Userpilot

OCTOBER 26, 2023

What are growth initiatives? How can you implement them in the SaaS context? What do successful companies do to drive growth ? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. To see how Userpilot helps SaaS companies grow, book the demo!

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 5, 2024

What’s conversion funnel visualization? Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is conversion funnel visualization? In the context of SaaS products, we often talk about the marketing funnel , the sales funnel, or the product funnel visualization.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Reporting Tools 100

Product Innovation Educators

NOVEMBER 13, 2023

Summary of some concepts discussed for product managers [4:07] What are the characteristics of a good product team that is able to create great products for customers? Great products teams are not just focused on the how; they also understand the what and the why. Joining us is a returning guest, Vidya Dinamani.

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Customer Experience Leadership Healthcare Framework 117

Userpilot

APRIL 21, 2024

Examine customer data to understand how you can further improve your help resources. Increase your customer service team’s performance Invaluable resources, such as your customer service team, shouldn’t be spent on mundane tasks like resolving the most common support issues. You log in to try and use the product.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

OCTOBER 6, 2023

In this article, we discuss what a product demo is, why they’re important, and how you can create them. In this article, we discuss what a product demo is, why they’re important, and how you can create them. We also highlight 6 examples of successful SaaS demos. What is a product demo?

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Userpilot

DECEMBER 23, 2023

That’s what our comprehensive guide explains. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. What is new user retention?

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Analytic Tools Feedback Software User Testing Customer Experience 104

Userpilot

JANUARY 8, 2024

What is a customer acquisition strategy? This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Book a demo now to begin.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JULY 14, 2023

In this article, we’ll cover: What makes a bad customer experience? You can improve your customer service to increase customer satisfaction by: Letting customers self-serve answers through a resource center reduces customer support tickets. What is a bad customer experience? Ten examples of bad customer service to avoid.

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Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. What is content localization?

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Userpilot

NOVEMBER 9, 2023

That said, let’s explore what these different satisfaction levels mean, what other metrics can complement them, and how you can measure them. That said, let’s explore what these different satisfaction levels mean, what other metrics can complement them, and how you can measure them.

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Customer Satisfaction User Testing Customer Feedback Feedback Software 105

Userpilot

OCTOBER 26, 2023

What is software ROI and how to measure it? When investing in third-party SaaS applications, you still need to assess estimated returns, implementation, and staff onboarding and training costs but not development or maintenance costs – that’s on the vendor. What is the ROI of software? Let’s get right to it.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Onboarding KPIs 105

Userpilot

MAY 24, 2022

In today’s competitive business landscape, outstanding customer support is what can help you not only retain existing customers but attract new ones and boost retention. What’s more, technology has made it possible to empower users with greater control over the process. But which will be the most effective for your SaaS?

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