Userpilot

FEBRUARY 22, 2024

The first step to measuring the success of your SaaS customer support efforts is understanding how customers interact with existing support resources. Userpilot helps you create impactful resource centers and deliver proactive customer service without writing any code. What resources do they most interact with?

Feedback Software 89

Feedback Software Analytic Tools Customer Feedback Customer Experience 89

Userpilot

JUNE 19, 2023

These are the two main questions that our guide answers. Mobile compatibility so that learners can access the resources on the go and from different kinds of devices. Let’s start with the Resource Center widget. Apart from text docs, you can use the resource center to embed videos , webinars, checklists , and surveys.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Systems Review 95

Gainsight

NOVEMBER 20, 2019

A Brief Guide to Learning Faster (and Better) —Scott H. Think of this guide as your black pepper—it will optimize the absorption of insights from the rest of the resources on this list. Product School provide weekly AMAs, resources for career advancement, product launch advice, networking, and more. all-resources.

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

JANUARY 16, 2024

In our ultimate guide, we explore: What customer onboarding process flow chart is Why it’s important to have one What steps it should include Pro tips on how to streamline the onboarding process Best onboarding tools for the job So without further ado, let’s dive in! Customer onboarding process: Help with product setup.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 100

The Product Coalition

FEBRUARY 29, 2024

This guide equips you with the knowledge and tools to confidently select the perfect LLM companion for your project, complete with a handy scorecard and real-world examples. This route promises customization but requires hefty computational resources and AI expertise. LLMs like XLM-R excel in handling diverse languages.

Artificial Inteligence 130

Artificial Inteligence Data Visualization Reporting Tools Research Software 130

Userpilot

APRIL 9, 2024

To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MAY 3, 2023

Thanks to the template library, they are easy to create but not so easy to customize without coding. Pendo analytics enables you to track user engagement with onboarding guides as well as their impact on the product and business goals. Here’s a step-by-step guide on how to put it in motion. Set your goals. Track and Tweak.

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

MARCH 29, 2024

Lack of help resources. Repair tips for bottom-of-the-funnel leaks: Use interactive onboarding to guide new users. Offer self-service support with a resource center. Wrong acquisition channels : Utilizing acquisition channels your target audience does not actively use or engage with results in wasted efforts and resources.

Data Visualization 103

Data Visualization User Testing Analytic Tools Feedback Software 103

UX Planet

FEBRUARY 7, 2024

I will ask ChatGPT to improve the Coming Soon page design of UiPedia “You are a Lead Product Designer You are launching your new product UiPedia, which is going to be a library of UI screenshots of websites everything from all internal to external screens. Also here are some great free UI/UX resources on Gumroad & Figma Community.

ChatGPT 66

ChatGPT UX Customer Experience Consulting 66

Userpilot

MARCH 29, 2023

The price Also, the predefined widgets library could be a bit bigger. Userflow Alternatives: Userpilot analytics. Userpilot pricing Just like Userflow, Userpilot offers three different pricing plans. It’s an absolute minor, but Appcues could improve the visual presentation of flows conversions. Userflow Alternatives: Appcues review.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

FEBRUARY 28, 2024

Here’s a quick step-by-step guide! For instance, if you’ve just introduced a new feature, like our new Dashboards , but users are struggling to activate it, you can create a walkthrough guiding users through its functionality. Resource center – a collection of resources for on-demand support 24/7.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Research Software 98

Product Management University

DECEMBER 13, 2022

You should develop a library of guides, resources, and FAQs that anticipate user questions and needs. Make these resources easily accessible within the application itself so users can access the information on their own time.

Customer Experience 147

Customer Experience Onboarding KPIs User Testing Customer Feedback 147

Product Talk

MAY 19, 2021

This book is designed to be a product trio’s guide to a structured and sustainable approach to continuous discovery. This book is an indispensable guide to making this critical activity a continuous habit.” I am so excited to announce Continuous Discovery Habits is finally here! Tweet This. .

Product Research 204

Product Research Books User Testing Research Software 204

Userpilot

FEBRUARY 13, 2024

You clicked on the right guide. TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. Self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52

Userpilot

MAY 25, 2022

The terms knowledge base, resource center, and help center are used interchangeably and mean the same thing in SaaS. Split the documentation into modules to help customers find the resources they need without much effort. Track how customers engage with your resources and create more documentation where necessary.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Product Talk

DECEMBER 27, 2023

For the first session, Lily scheduled a block of one and a half hours (which in retrospect she says was quite ambitious to squeeze everything into) and planned the agenda to include time for an ice-breaker, voting on a topic, dividing into small groups, creating interview guides, and conducting interviews.

User Testing 194

User Testing Feedback Software Product Research Research Software 194

UX Planet

FEBRUARY 25, 2024

The biggest challenge is to choose the best resources : we have limited time, attention and money, so in this little guide I’d like to show you my favorite courses. I believe that we live in a day and age where being a self-taught designer has never been so easy. I’m saying that take this shortcut to give yourself a strong foundation.

UX 87

UX User Testing Customer Experience Banking 87

Userpilot

OCTOBER 6, 2023

You can find good examples of SaaS product demos in Grammarly’s dummy content editor, Airtable’s captivating 2-minute sales video, SurveyMonkey’s template library, and more. Pre-sign-up demos are often delivered as interactive, self-guided demos that allow prospective customers to explore the product independently.

Demo 100

Demo Product Research User Friction Data Visualization 100

Userpilot

MARCH 21, 2024

Adoption stage : Guiding users to integrate the product into their routines, personalizing the experience for deeper engagement. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. Introducing additional features to re-engage users who adopted the core product.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

Userpilot

JANUARY 26, 2024

For example, self-service onboarding and resources can dramatically reduce the number of support tickets. Once you develop the onboarding and support resources and set up processes that enable users to sign up for the product and upgrade to higher plans, it makes no difference how many customers you have.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization User Testing 93

Userpilot

MARCH 9, 2023

You can also easily create in-app guides and customize them in the Visual Design Studio. The in-app guides included in the free plan are banners , lightboxes, tooltips , and walkthroughs. Note, the list doesn’t include checklists or the resource center functionality. Pendo Free in-app guides. What is Pendo Free?

Data Visualization 97

Data Visualization Software Review Analytic Tools Feedback Software 97

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. And if you’re new to A/B testing, Optimizely has a great guide written specifically for landing page optimization. Sprout Social has an in-depth guide to demographic data from the most popular social networks of 2020. It’s time to expand your web presence.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

JULY 31, 2023

To create onboarding experiences for your users, you can create Smart Walk-Thrus , which are interactive step-by-step guides. Thanks to ActionBot and Resources, WalkMe users can provide on-demand support and guidance to customers without engaging the customer support team. WalkMe lightbox with a resource.

Data Visualization 95

Data Visualization Embedded Analytics Analytic Tools Feedback Software 95

Userpilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Consider some examples: Guide new users with an onboarding checklist to adopt the product or service.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

FEBRUARY 14, 2024

These include a comprehensive library of survey templates, a full set of UI patterns, detailed built-in analytics, and multilingual support, starting at $249/mo. You can customize UI patterns like hotspots, modals, slideouts, and tooltips to guide users. Similarly, you can use checklists to guide users as they explore your app.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 13, 2024

This guide explains what feature ideation is, what strategies to use to come up with new ideas, and how to focus on the right ones. The features then have to be prioritized based on your goals so that the resources are allocated to impactful endeavors. What resources (e.g., But not just any features will do.

Data Visualization 102

Data Visualization Weak Development Team User Testing Feedback Software 102

Userpilot

AUGUST 14, 2023

The following are the best growth marketing strategies you can use: Create help resources for your target audience – both prospects and existing customers. Use interactive walkthroughs to guide customers on using key features. Moreover, such resources help establish your brand as a trusted source of information.

Onboarding KPIs 96

Onboarding KPIs Strategy Marketing User Testing 96

Userpilot

DECEMBER 12, 2023

TL;DR Self-serve support is when users are given the resources they need to solve their problems and achieve their goals on their own without having to contact a support agent. Self-serve resources include chatbots, knowledge bases, FAQs, in-app guides, walkthroughs, video tutorials, etc. Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JANUARY 22, 2024

A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. If you have limited CS resources, the low-touch model is more suitable as it’s more efficient and cost-effective.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Feedback 93

Userpilot

MARCH 3, 2022

A knowledge base, also known as help centers , describes a collection of resources that helps answer your customers’ questions. Good knowledge bases share common attributes: they help users find their own answers, they have strong search functionality, they are user-friendly, and offer multiple types of resources.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

NOVEMBER 25, 2022

Interactive guides are no longer nice to have. This article will cover the best practices and steps needed to implement interactive guides that engage customers. Two examples of the most popular interactive guides are interactive walkthroughs (which are very different from product tours) and in-app tooltips. Lower support costs.

Research Software 95

Research Software Feedback Software User Testing Data Visualization 95

Userpilot

NOVEMBER 30, 2022

A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. You should offer a variety of resources through your resource center including but not limited to knowledge-base articles, videos , interactive walkthroughs , webinars, etc.

Feedback Software 96

Feedback Software Analytic Tools Reporting Tools Data Visualization 96

Userpilot

AUGUST 23, 2023

Personalized resource centers with your customer data to make solutions easy to access and resolve. These maps serve as a guide, highlighting processes that might be outdated, problematic, or no longer serve your customers’ needs. Create your own resource center with Userpilot. Get help creating checklists with Userpilot.

Customer Experience 87

Customer Experience User Testing Customer Feedback Feedback Software 87

Userpilot

DECEMBER 12, 2023

This method allows you to create self-service resources, which enables customers to find answers independently without reaching out for help when they have questions. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Let’s dive in!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MARCH 29, 2022

The main difference between a help center and a knowledge base is that the latter is a section on your website, while the former is an in-app resource. Resource centers are generally more intuitive and have more content types than the traditional help center. Help center vs Resource center.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

MARCH 14, 2023

– Resource center (along with analytics). Resource center. – Resource center. Standard pattern library (no Checklists or Launchpad). Advanced pattern library, including Checklists and Launchpad. The price Also, the predefined widgets library could be a bit bigger. – Goal tracking.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Userpilot

MARCH 15, 2024

This guide will go over what Pendo paths are, the pros/cons, how to create path-tracking reports, and better alternatives for tracking your product analytics. You can also click directly on Paths in the behavior menu to be directed to a library of all existing funnels and create new reports from that screen. Saving a report in Pendo.

Data Visualization 93

Data Visualization Analytic Tools Reporting Tools Feedback Software 93