Userpilot

APRIL 21, 2024

Improve support team morale – Fewer tickets means more time for your support team to be productive. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up. Communicate product news with in-app messages so customers don’t inquire about them via tickets.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Customer Feedback 103

Userpilot

APRIL 10, 2024

TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Create different formats of resources.

Feedback Software 94

Feedback Software Analytic Tools Research Software Data Visualization 94

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Here are over 40 resources to catch up on and get you ready for the New Year.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Userpilot

DECEMBER 11, 2023

It’s no secret that users form mental models as they interact with your product (and other products in the same category), so factoring these mental models in UX design is crucial. Letting users decide when they’re ready to adopt changes will help ease the transition during major product updates.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools User Testing 105

Userpilot

FEBRUARY 14, 2024

The Acrobat Sign and Salesforce integration enables electronic signatures, document tracking, and automatic record updates within Salesforce. By integrating Slack and Salesforce, organizations can receive real-time Salesforce update notifications in Slack and link customer interactions with Salesforce records.

Data Visualization 104

Data Visualization Analytic Tools Reporting Tools Feedback Software 104

The Product Coalition

FEBRUARY 13, 2019

Hi, I am Polina, a product manager at wellio?—?a Maybe after reading several bestselling books about behavioral design like “Hooked” or “Nudge” you feel a little bit like me: having a strong urge to start applying new knowledge for your product and a very big question “Where should I start?”.

Seminar 60

Seminar Research Software Workshop Certifications 60

Alchemer Mobile

NOVEMBER 27, 2022

Additional resources: iOS Design Resources a nd iOS Icon Sizing Reference Chart. Additional resources: Android Material Design Guidelines and Android Icon Sizing Reference Chart. With this in mind, everything consumer-facing in your app’s product page should be designed not for an algorithm but for the customer.

Research Software 147

Research Software User Testing Download Customer Experience 147

The Product Coalition

MARCH 4, 2024

Since the term “WhatsApp” more closely resembled “what’s up,” it fit with the concept of status updates. Capitalizing on this update, Jan made some changes to WhatsApp that led friends to receive push alerts anytime a user updated his status on the app. These status updates become amusing messages. in California.

Analytic Tools 112

Analytic Tools Data Visualization Customer Experience User Testing 112

Userpilot

JANUARY 15, 2024

Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience. One example would be surveying customers right after new product releases, feature updates, or other major changes occur.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. We cover: Types of product features. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Improve product road mapping.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Weak Development Team 90

Userpilot

FEBRUARY 19, 2024

It could be push changes that bring your entire product down. Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Analyze business processes and resources within the business function to understand the workflow and identify periods of low user activity.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! Engage your customers with enhancements to Product Tours.

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Userpilot

JUNE 29, 2023

This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. TL;DR User documentation describes any kind of helpful material intended for the user of a product. But great documentation doesn’t happen by accident.

Document 94

Document Analytic Tools Feedback Software User Testing 94

The Product Coalition

AUGUST 6, 2023

What you build is your product’s future, and following Product Development Stages is essential to create a customer-centered product, and also following these stages will help you create better, effective teamwork. How you develop, launch, and improve a product determines your success in the market.

Feedback Software 116

Feedback Software Development User Testing Customer Experience 116

Product Talk

FEBRUARY 14, 2024

And if you’re really excited about an idea, you might look for opportunities to share it outside your company with the broader product community. Today’s Product in Practice features a continuous discovery champion who did all three. Do you have your own Product in Practice you’d like to share? You can submit your story here.

Analytic Tools 222

Analytic Tools Research Software Product Research Data Visualization 222

Usersnap

FEBRUARY 6, 2021

Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. How to Use Product Feedback to Boost Customer Experience. Our blog regularly updates to bring you more knowledge and best practices. By Usersnap.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

The Product Coalition

MARCH 4, 2024

Yet this is what the life of a product manager often feels like. Most self-proclaimed product gurus tell you things you already know — keep it up to date, anchor in the vision, and don’t overpromise. The best practice for managing product roadmaps is the same as the ‘lab’ created recipe for the five-star dish.

Roadmap 112

Roadmap Books User Testing Product Research 112

Intercom, Inc.

APRIL 14, 2020

Yet it’s more important than ever to support your team and provide them with the reassurance, resources, and encouragement they need. So, first and foremost, provide your support managers with the resources and emotional support they need to foster a safe environment for their direct reports.

Customer Experience 223

Customer Experience Reporting Tools Data Visualization Inbound 223

The Product Coalition

SEPTEMBER 10, 2019

How I Learned to Lead a Cross-Functional Product Team with Limited Resources For product managers, especially those at large organizations confident in their market position, it seems normal to have a permanent team (or even several teams), ready to serve and execute any request on demand. Buckle up, here come my principles!

Weak Development Team 60

Weak Development Team Analytic Tools Data Visualization Customer Experience 60

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! You can also embed Zendesk functionality into your product using JavaScript. However, you may still need to pay to subscribe to the products.

Embedded Analytics 90

Embedded Analytics Data Visualization Analytic Tools Feedback Software 90

The Product Coalition

NOVEMBER 14, 2023

If your customer base ages with you, you’re Woolworth’s.” — Jeff Bezos Ever question the value of a product development lifecycle? If you haven’t gathered from my past posts on product topics, I’ve worked with ‘interesting yet easily annoyed’ colleagues many times. Do you even know what a product lifecycle is?” Lifecycle sh*t!?

Feedback Software 127

Feedback Software Roadmap Product Research User Testing 127

Userpilot

JUNE 19, 2023

Unlike self-hosted LMS, a SaaS LMS vendor manages the server infrastructure and takes care of the updates and maintenance. For user onboarding in digital products, product adoption platforms like UserGuiding , Chameleon , and Userpilot are more suitable. Let’s start with the Resource Center widget.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Systems Review 96

Intercom, Inc.

MARCH 26, 2020

Intercom’s products and services are fully operational throughout the world. All of Intercom’s production infrastructure is provided as a service to Intercom by Amazon Web Services (AWS). This includes not just compute resources, but storage and database resources, networking, security, and DNS. Moving forward.

Customer Experience 192

Customer Experience Data Visualization Travel User Testing 192

Split

MARCH 29, 2024

A production environment in software development is the final stage where applications meet end-users. This environment plays a pivotal role in delivering new features, shaping the user experience, and driving the success of any software product. Only after rigorous testing of your code, we introduce them to the production environment.

Feedback Software 52

Feedback Software User Testing Data Visualization Product Research 52

Userpilot

NOVEMBER 21, 2023

Do you even need a product launch checklist? More importantly, you will find here 2 different checklists: one for new products and the other for updates or feature releases. We also share some best practices for product managers on how to pull off a successful product launch. What is a product launch checklist?

Product launches 97

Product launches User Testing Product Research Analytic Tools 97

Userpilot

NOVEMBER 20, 2023

The articles: Defines the weighted scoring model Discusses its advantages and disadvantages Shows how product and project managers can create their own model Explains how to follow up on the results Let’s get right into it! When to use the weighted scoring method in product and project management? while another is only 0.4

Product Research 102

Product Research User Testing Customer Experience Research Software 102

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. With the support of the SDLC, You can track and control your calendar, and increase productivity and speed of development. Let’s keep with Estimating Resources and Budget. We product managers rock here.

Feedback Software 141

Feedback Software Reporting Tools Software Developers Software Development 141

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. What is root cause analysis in product management? It’s used to identify the underlying causes of issues or faults in a product or the product management process.

Feedback Software 114

Feedback Software Analytic Tools Research Software User Testing 114

The Product Coalition

OCTOBER 31, 2023

They save time, money, and resources, as they come with learned features and patterns, enabling developers and researchers to achieve high accuracy without starting from scratch. This strategy not only conserves time and resources but also guarantees the accuracy and resilience of fine-tuned models.

Generative AI 131

Generative AI Data Visualization Healthcare Customer Experience 131

The Product Coalition

OCTOBER 8, 2023

User-generated content can provide fresh perspectives and real-time updates on the crypto market. Building a strong crypto community can help your platform become a trusted resource for crypto enthusiasts. To mitigate the impact of market volatility, continuously update prediction models and algorithms.

Data Visualization 133

Data Visualization Reporting Tools Feedback Software Customer Feedback 133

Userpilot

NOVEMBER 2, 2023

How is marketing-led growth different from product-led growth and sales-led growth? TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users.

Feedback Software 102

Feedback Software Analytic Tools Research Software User Testing 102

Intercom, Inc.

MAY 12, 2021

At Intercom, we’ve always focused on building excellent products which our customers value and love. Teams need to continuously evolve, update strategies, and integrate new team members and leaders to maintain high levels of performance”. There is no “one size fits all” approach to building high-performing teams. Setting our goals.

User Testing 239

User Testing Feedback Software Framework Reporting Tools 239

UX Planet

FEBRUARY 2, 2024

If you like implementing new things to improve productivity, you should experiment with them and evaluate the results. figbruary Figma Lottie Updates Figma Lottie Updates are the updates that many have been waiting for. Miro Assist | Miro UI Challenge UI Challenge is a mega helpful resource for aspiring designers.

Research Software 52

Research Software UX Software Review User Testing 52

Userpilot

MARCH 17, 2024

It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Try Userpilot and Take Your Product Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is an analytics dashboard? Book a demo to learn more.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Dashboard 95

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

The Product Coalition

FEBRUARY 29, 2024

But navigating this linguistic labyrinth to choose the right LLM for your product can feel daunting.Fear not, language adventurers! This route promises customization but requires hefty computational resources and AI expertise. Internal Use: Regularly update your LLM to benefit from the latest security patches and vulnerability fixes.

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Artificial Inteligence Data Visualization Reporting Tools Research Software 130