Gainsight

NOVEMBER 20, 2019

Think of this guide as your black pepper—it will optimize the absorption of insights from the rest of the resources on this list. Growth-focused topics make this a favorite among product leaders. Product School provide weekly AMAs, resources for career advancement, product launch advice, networking, and more. all-hiring.

Books 80

Books Blog Feedback Software User Testing 80

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. This rapidly evolving digital technology can analyze more data with greater precision than humans. AI provides marketing professionals with an indispensable advantage in this pursuit.

Data Visualization 110

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 110

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. It includes: Live chat.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Product Talk

SEPTEMBER 1, 2021

If your leaders don’t agree with your outcome, you’ll be fighting an uphill battle when it comes to getting more resources. Lisa also started a role at a new company called Human API. Lisa’s New Role at Human API. Lisa now works for a company called Human API, where she’s a Senior Product Manager. Tweet This. Tweet This.

Product Research 221

Product Research User Testing Technical Review Data Visualization 221

Userpilot

FEBRUARY 22, 2024

The first step to measuring the success of your SaaS customer support efforts is understanding how customers interact with existing support resources. Userpilot helps you create impactful resource centers and deliver proactive customer service without writing any code. It frees up your support team to address more complicated queries.

Feedback Software 89

Feedback Software Analytic Tools Customer Feedback Customer Experience 89

Innovatemap

DECEMBER 20, 2023

From insights keeping us informed on product trends to friendly competition around the Village Table, here’s a list of a few favorites from our team. Lenny Rachitsky Jake Trowbridge, Principal Product Manager Lenny Rachitsky is a goldmine for product management, UX design, product marketing and general business resources.

Research Software 52

Research Software Customer Feedback Entertainment User Testing 52

The Product Coalition

JANUARY 27, 2024

I will share my insight about the implications for the product team for both cases. Even when presented with a prospect offering a 10x MRR compared to the average deal size, it’s uncommon for product-led companies to divert resources from their planned initiatives to create bespoke solutions.

Feedback Software 136

Feedback Software Analytic Tools Onboarding KPIs B2B 136

Gainsight

JUNE 27, 2023

Now, as we reflect on the event, we are excited to share with you the five impactful takeaways that emerged from this insightful gathering of industry leaders. It’s Time to Leverage the Benefits of AI in CS The transformative potential of AI in Customer Success emerged as a major topic during the CxO Summit EMEA.

Generative AI 52

Generative AI Onboarding KPIs Data Visualization Customer Feedback 52

Intercom, Inc.

JUNE 1, 2021

Challenge #1: Limited team bandwidth, resources, and budget. The solution: Optimize your resources with the Conversational Support Funnel. Challenge #4: Your business isn’t getting the customer insights it needs. So how can you manage a larger volume of queries without needing to add headcount?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

freshtrax

JANUARY 16, 2024

Corporate culture has been a recurrent topic of discussion at Freshtrax. However, in my previous career, I’ve been involved in various ways in fostering corporate culture, such as being in charge of human resources or being selected as a member of the culture committee at major multinational companies.

User Testing 52

User Testing UX Article Product Research 52

Userpilot

FEBRUARY 13, 2024

TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. Self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. Offer 24/7 support. Book a demo now to try it.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52

Userpilot

DECEMBER 20, 2023

Machine learning is a trending topic that has exploded in interest recently. Sentiment analysis using machine learning and AI provides valuable insights into customer emotions and opinions, guiding product and service improvements to better meet customer needs. Coupled closely together with Machine Learning is customer data.

Artificial Inteligence 101

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 101

Alchemer Mobile

AUGUST 5, 2020

While this is great for saving time and resources, it can restrict brands’ ability to gather useful feedback and develop meaningful relationships with customers to prolong their lifetime value. And right now, human connection is everything. With the introduction of mobile apps, this industry has taken on an even more robotic feel.

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

The Product Coalition

DECEMBER 21, 2021

Here’s our story how we’re developing a product using machine learning and neural networks to boost translation and localization Artificial intelligence and its applications are one of the most sensational topics in the IT field. The topic is rife full of rumors, hype, predictions, and even fantasies about what the future may hold.

Artificial Inteligence 133

Artificial Inteligence Analytic Tools Data Visualization Weak Development Team 133

Agile Velocity

SEPTEMBER 12, 2023

Agile practices, like Scrum and Kanban, initially developed for software development, are now being embraced across all departments and functional areas including marketing, finance, and human resources. It also supports the onboarding of new folks, as well as dynamic reteaming (A topic for another day!).

Agile 76

Agile Feedback Software Product Research Strategy 76

Userpilot

MAY 17, 2023

TL;DR Conversational UX combines chat, voice, and other forms of user communication to create a human-like conversation flow between customers and AI-powered chatbots/assistants. Nowadays, with better natural language processing algorithms, technological interactions feel increasingly human.

Analytic Tools 95

Analytic Tools Customer Communications UX Customer Experience 95

Sachin Rekhi

FEBRUARY 23, 2020

This love of reading extends to how Elon approaches learning any new topic. Next time you are about to tackle a new task, be a voracious reader and consume everything valuable on the topic before digging into solving it. save the human race from self-imposed or accidental annihilation.". Invest in inter-disciplinary skills.

Product Management 191

Product Management Product Manager User Testing Vision 191

Intercom, Inc.

AUGUST 24, 2021

Get deeper insights into your customers and their pain points. Deliver conversational support at scale by using a combination of proactive, self-serve, and human support capabilities to deliver efficient, timely, personal support experiences. And when you know that a sensitive or difficult issue needs a human touch ?

User Testing 129

User Testing User Friction Customer Experience Data Visualization 129

Product Talk

APRIL 19, 2023

Inspired by Forte’s Second Brain , she takes a few extra seconds to tag each of these highlights by topic. Topics include things like customer interviews , assumption testing , economics, ChatGPT, CRISPR, and so much more. Christian uses Trello to store any notes or resources he thinks he may want to reference in the future.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Userpilot

AUGUST 30, 2023

TL;DR Automated customer service involves using software to assist users automatically without manual human work. Implement an in-app knowledge base to provide support without relying on human labor. Automated customer service involves using software to assist users automatically without manual human work.

Customer Experience 97

Customer Experience Feedback Software User Testing Analytic Tools 97

UX Planet

FEBRUARY 26, 2024

Examining the ethical, psychological, and practical concerns surrounding design challenges, and advocating for a more inclusive, human centered and effective approach to evaluating designers. Language Barriers: Exploring this topic across various languages adds another layer of complexity. Findings Themes 1.Distrust

User Testing 86

User Testing Research Software Data Visualization Feedback Software 86

UX Planet

FEBRUARY 21, 2024

I’m sharing my insights and surprising parallels that I encountered during the courses on Systemic Design and Designing Resilient Regenerative Systems. It was a really insightful and encouraging journey through complex systems! Product / service design which is creation of value by human-centered design, 3.0

Research Software 72

Research Software Feedback Software Government Differentiation 72

Userpilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. TL;DR Actionable data in data analytics are the insights that are ready to use. Collect customer loyalty insights with NPS surveys.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

The Product Coalition

SEPTEMBER 18, 2023

Since our first ancestors began writing on parchment, data has been an integral part of the human experience. Even now, big data analytics methods are combined with emerging technologies such as ML to uncover and scale more intricate insights. YARN YARN stands for “Yet Another Resource Negotiator.”

Data Visualization 106

Data Visualization Analytic Tools Reporting Tools Technical Review 106

The Product Coalition

JULY 29, 2022

ML is a vast theme and given it has a well-entailed technological aspect and of course, a wide spectrum of industrial benefits, we will cover the topics that are required to have a good grasp of it including its many advantages. Some gaming apps use this learning model while playing against a human opponent.

Artificial Inteligence 183

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 183

Usersnap

MARCH 22, 2023

In this blog post, we will explain why artificial intelligence can be a game changer when it comes to the analysis of customer feedback and how it can make the insights more actionable for you and your company. However, we all have limitations when it comes to time and resources. But first things first.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Artificial Inteligence 52

Product Talk

DECEMBER 15, 2021

They shared their insights, takeaways, and resources that helped them along the way. He began his career in marketing, then switched to engineering, and eventually discovered the product discipline, which he says “feels like home between the technical part of my brain and the human part of my brain.” Key Insights and Takeaways.

Product Research 195

Product Research Customer Experience Research Software Reporting Tools 195

Userpilot

NOVEMBER 20, 2022

On the other hand, add a human touch to your digital CX by running webinars or leveraging AI-created videos. Live chat is a powerful tool for giving customers support since it’s instant and human. Track user behavior to get insights into how customers are interacting with your product.

Customer Experience 96

Customer Experience User Testing Customer Feedback Embedded Analytics 96

Roy Madden

APRIL 9, 2021

Reddit is “home of thousands of communities, endless conversations, and authentic human connection.” It can be an amazing resource for finding the best insights on topics and trends you care about. Reddit communities are goldmines for conversations on specific topics. Now available for Feedly users on all plans.

Finance 107

Finance Research Software User Testing Customer Feedback 107

UX Planet

JANUARY 9, 2024

That’s the power of online questionnaires, a tool embraced by businesses all across the globe to collect valuable insights and drive decision-making. We’ll put the ideas we explore into practice with a survey I designed for my Human Factors course. Efficient Analysis  — Saves time and resources by focusing on the responses that matter.

Product Research 80

Product Research Research Software User Testing Feedback Software 80

Userpilot

MAY 25, 2023

It also looks at the most common challenges that you can come across, goes into detail about two approaches to survey translation (human and automatic), and shares a few translation best practices. This is invaluable when developing support resources and marketing materials in those languages.

Feedback Software 97

Feedback Software Research Software Product Research Analytic Tools 97

UX Planet

JANUARY 4, 2024

A brief statement on this topic. The same way that not every manager makes for a good Designer (or has the insight or skills to be one). My statements on this topic are based on what I’ve observed online (courtesy of Glassdoor, Dice, LinkedIn) and have witnessed first hand with a variety of friends and former colleagues.

Research Software 65

Research Software User Testing Product Research Technical Review 65

Roy Madden

OCTOBER 27, 2020

Reddit is “home of thousands of communities, endless conversations, and authentic human connection.” It can be an amazing resource for finding the best insights on topics and trends you care about. Subreddits are goldmines of conversations on specific topics. But it can also be overwhelming and time-consuming.

User Testing 105

User Testing Research Software Finance Customer Feedback 105

Intercom, Inc.

JULY 26, 2022

So how can you empower them to have maximum impact without using maximum resources? Efficiency is all about doing more with the resources you have. And for any support team, your most important resource is your support reps. Check out these additional resources: What is proactive support? Cost savings: ????.

Data Visualization 118

Data Visualization Research Software Analytic Tools Reporting Tools 118

Intercom, Inc.

APRIL 1, 2020

“We have responded by finding new ways to connect, to interact, to maintain community” Needless to say, we’re a resourceful species – we have responded by finding new ways to connect, to interact, to maintain community. We hope you find some of these resources useful during this difficult time. Sharing experiences.

Research Software 201

Research Software Product Research Data Visualization Government 201

bpma ProductHub

JUNE 12, 2017

Nearly 60 product professionals attended Boston Women in Product’s event on May 18th to hear speakers present real world examples and varied perspectives on the topic. The examples included an app-less shopping experience for mobile customers, and introducing more of a human-touch to the online shopping experience.

Analytic Tools 199

Analytic Tools User Testing Customer Experience Feedback Software 199

The Product Coalition

MARCH 6, 2023

Historical performance data for the Ad Creative Historical performance data from past ad campaigns can be an incredibly valuable resource for marketers looking to predict the performance of new ad creatives prior to testing. All the data mentioned in the previous section is fed to the AI model to learn how to score an ad.

Data Visualization 139

Data Visualization Advertising Artificial Inteligence User Testing 139