ProductPlan

JULY 19, 2019

Logic alone doesn’t move creative people quite like a great story (and not just user stories). Therefore, feedback, in particular, needs to be communicated as a holistic theme rather than a sentence level. Return the voice of the customer back to the customer. Real customer centricity is a cross-functional effort.

User Testing 59

User Testing Product Research Product Management Product Manager 59

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

FEBRUARY 16, 2018

By shipping and collecting feedback we can apply our learnings and iterate on our solution. After the wiggle week, I worked on the “Salesforce by Intercom” integration, a much expected feature for our customers. Achieving impact for our customers that fast is extremely motivating and empowering for a new engineer.

Feedback Software 177

Feedback Software Engineering Seminar Customer Experience 177

Pragmatic Marketing

NOVEMBER 12, 2018

Speaking is a great way to expose your expertise to prospective customers and clients. Conferences, seminars and forums held by event organizations, associations, professional and industry trade groups and academic institutions all offer the opportunity to reach people you might not be able to through traditional advertising and promotion.

Seminar 70

Seminar User Testing Advertising Customer Experience 70

Nulab

JANUARY 27, 2021

A webinar is a portmanteau of the words ‘web’ and ‘seminar.’ Once you break it down like that, you get a pretty good idea of what it’s all about: virtual seminars. A wider customer base. Depending on your business, you may also be able to widen your customer pool by offering your services virtually. Cloud platforms.

Feedback Software 69

Feedback Software Seminar Travel Webinar 69

The Product Coalition

FEBRUARY 13, 2019

I have already devoted long hours thoroughly researching and curating the list of great resources. Must reads to get started Habit Formation: The 21-Day Myth Cognitive biases explained Glossary of behavioral design terms How to Start a Career in Behavioral Design Should You Listen To Your Users or Your Data?

Seminar 60

Seminar Research Software Workshop Certifications 60

Nulab

MARCH 24, 2021

A webinar is a portmanteau of the words ‘web’ and ‘seminar.’ Once you break it down like that, you get a pretty good idea of what it’s all about: virtual seminars. A wider customer base. Depending on your business, you may also be able to widen your customer pool by offering your services virtually. Cloud platforms.

Feedback Software 52

Feedback Software Seminar Travel Webinar 52

Userpilot

MARCH 25, 2024

What will you give to reduce customer attrition rate and drive business growth? While acquiring new customers is important, it’s more expensive than customer retention. TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Reduce churn with proactive customer service.

User Testing 81

User Testing Customer Experience Data Visualization Customer Feedback 81

The Product Coalition

OCTOBER 11, 2019

But when you work 40+ hours per week, it is difficult to visit seminars, colleges courses or other further education programs. Prices start at $400/user/year. Pricing: Free classes and a premium version Skillshare for Teams: Skillshare for Teams starts at 499$/user per year. The members don’t have to complete exercises or tests.

Analytic Tools 60

Analytic Tools Reporting Tools Certifications Data Visualization 60

The Product Guy

DECEMBER 4, 2017

I first heard of “The Chicken and the Pig” analogy the very first time I went to an Agile seminar. Again, the columns of the stakeholder map can be fully customized based on your needs. The other is the marketing team that eventually interacts with the customer and also market product features. About Marc San Luis.

Roadmap 100

Roadmap Feedback Software Reporting Tools Seminar 100

Under 10 Consulting

MAY 1, 2019

From their daily interactions, technology experts pick up a deep understanding of product and technical capabilities; they achieve this by playing with the product, by discussing it with customers and developers, by reading and reading and reading. Offer your expertise for your company webinars and seminars. Read the blogs.

Product Management 56

Product Management Product Manager Seminar Research Software 56

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Feedback Software 76

Feedback Software Analytic Tools Customer Feedback Customer Experience 76

freshtrax

JANUARY 16, 2024

I’m currently working as a UX researcher at btrax. This shared experience becomes a foundation for team building, emphasizing the importance of not just consuming, but actively sharing. The act of sharing a meal together offers an opportunity to connect on a personal level, fostering relationships beyond the professional sphere.

User Testing 52

User Testing UX Article Product Research 52

Product Beautiful

FEBRUARY 24, 2014

Other companies go to a second, more quantitative step, and test the trends they discovered in the first step through surveys to get more statically significant results. A few quarters ago, I was teaching a Pragmatic Marketing seminar and was approached by a product manager. How to do Win/Loss Analysis.

Seminar 61

Seminar Product Research Data Visualization Customer Experience 61

Sachin Rekhi

JUNE 22, 2009

Several months ago I had the opportunity to sit in on a guest lecture Clara Shih gave at the Stanford Seminar on People, Computers, and Design. After attending the seminar, I decided to read the book and wanted to share some of the key trends discussed and the business opportunities that arise from them.

Seminar 60

Seminar Research Software Data Visualization Advertising 60

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

Feedback Software 89

Feedback Software Analytic Tools Reporting Tools Data Visualization 89

Business of Software Conference

NOVEMBER 1, 2023

’ Goodman argues that the answer lies in focusing on two major factors – customer feedback and positive metrics. After all, partners likely have potentially thousands of customers already that fit your vertical demographic. Your customers must be invested from the first moment they use your product.

User Testing 52

User Testing Research Software Feedback Software Customer Experience 52

Product Culture

APRIL 4, 2015

She’d uncovered an opportunity to partner with a local firm that would distribute our free demo to a few thousand of their customers and she was convinced it would be an easy way to generate a lot of new business quickly. The company had been using a free demo disc for a couple of years to bring in small business customers.

Seminar 45

Seminar Customer Experience Demo Roadmap 45

Intercom, Inc.

NOVEMBER 21, 2019

Today we’re excited to launch a brand new learning platform called Intercom Academy : a series of on-demand courses that teach our customers how to become better at their jobs at every stage of their career. We’ve always placed a high value on educating our customers and helping them get the most value from Intercom.

Seminar 23

Seminar Feedback Software Customer Experience Education 23

freshtrax

SEPTEMBER 24, 2019

As more and more consumers turn to their smartphones rather than their computers—be it for shopping, for gaming, or any other number of services—businesses need to understand the impact of their mobile marketing. The training is all done in English and consists of a mix of readings, tests, and tasks. This remains a key priority.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

The Product Coalition

JANUARY 28, 2019

It was just tall enough and deep enough to fit into an overhead compartment and just wide enough to fit down the aircraft aisle without banging into the seats. You will find that the facilities that please some users will interfere with the enjoyment and satisfaction of others. He was a new product developer researcher.

Seminar 81

Seminar Travel Airlines User Testing 81

Intercom, Inc.

AUGUST 29, 2019

Stripe’s Head of North America Revenue & Growth, Jeanne DeWitt, on driving growth through customer expansion. There were a thousand people in this seminar that he was doing, and it was just Q&A. You need somebody with a thick skin and who wants feedback so that they can get better. I stood up and I said: “Jack, look.

Data Visualization 172

Data Visualization Feedback Software Customer Feedback Customer Experience 172

Pragmatic Marketing

JULY 31, 2009

In eXtreme Programming (XP), a requirement fits on an index card and is delivered in the form of a story. In the old days, tech companies followed the “waterfall” model: Documents moved downstream one department at a time, from requirement to specification to build to test. What’s a requirement? The waterfall approach fails.

Agile 70

Agile Marketing Reporting Tools Data Visualization 70

Intercom, Inc.

JULY 23, 2020

Daniel Scrivner believes the answer lies in asynchronous tools that allow people to get their work done without bottlenecks: send off a product at the close of play, get feedback overnight, apply revisions, and ship the next day. Today, we’re careening between a bloated set of apps that are time-consuming at best and unreliable at worst.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Userpilot

MAY 19, 2021

SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. SEO Keyword Research. How Mashable Grew Their Blog To Two Million Readers In 18 Months Using Keyword Research. SaaS Content Marketing. Creating a Newsletter.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Business of Software Conference

NOVEMBER 28, 2019

You’re next most interested in digital and then field – which is people in BMWs arriving at customers in suits trying to sell them stuff – is less interesting which I guess kind of fits with the way the software business is evolving. Whether you’re going to pick customers by size. Then on the other axis.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40