Intercom, Inc.

MARCH 28, 2022

Third, the lines between sales, marketing, product, and support are blurring. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? But as with all technology, the right tools are only half the battle: you also need to ensure you’re using them in service of the right goals.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. Combining the two platforms enables app providers to move with the speed and agility to meet the needs of their customers, while still maintaining the security and control required for regulatory concerns. Supporting tech. Quantum Metric.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

APRIL 3, 2024

It reduces the load on your support team and improves customer satisfaction by providing self-service support. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. Self-service is what most customers prefer, according to research by Zendesk.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

The Product Coalition

JUNE 2, 2023

A thing to define: AWS vs AZURE vs Google Cloud AWS, Azure and Google cloud platforms are the top of mind cloud service platforms in recent years, yet many software development start-ups do not have the ability to distinguish them. First of all, let’s explore what these cloud service platforms really mean.

Data Visualization 135

Data Visualization Software Review Software Developers Software Development 135

Userpilot

APRIL 15, 2024

AI platforms like Persado AI can analyze user interactions to optimize the timing, content , and targeting of marketing campaigns. Many platforms use AI for automatic content localization to increase its inclusivity and reach. This reduces wait times and the load on support teams. Userpilot AI writing assistant. The solution?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. A knowledge base is a centralized self-service library of information about a product or service.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

FEBRUARY 22, 2024

Improve customer communication by training your customer service team. Build a consistent brand throughout every platform that your business has a presence on to ensure that the messaging is always aligned. Leverage AI to improve your microcopies. Answer customer concerns with in-app educational materials. Consistent branding.

Customer Communications 104

Customer Communications Feedback Software Analytic Tools Customer Experience 104

Userpilot

FEBRUARY 25, 2024

Frictionless sign-ups and proactive support are now essential for winning over users. User behavior is primarily focused on SaaS platforms and how users leverage them. 14 user behavior trends for 2024 To keep your SaaS platform engaging and attractive for users, it’s important to meet user expectations.

Analytic Tools 103

Analytic Tools Data Visualization User Testing Reporting Tools 103

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

APRIL 24, 2024

AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service. You can use AI’s predictive analytics to anticipate user behaviors to facilitate proactive support and reduce churn risks. So that you can support them proactively.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

JANUARY 15, 2024

This is especially true when trying to implement an in-app support infrastructure within your platform. Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services. Want to improve your fintech customer experience?

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Data Visualization 87

The Product Coalition

OCTOBER 3, 2023

Choosing a blockchain platform You need to decide which blockchain platform will you be using to build your wallet on. MetaMask is built on the Ethereum blockchain, which is a decentralized platform that executes smart contracts. Multicoin support system provides customers a flexibility to use your wallet.

User Testing 118

User Testing Research Software Feedback Software Customer Feedback 118

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. This article examines how to create an exceptional customer support strategy. TL;DR SaaS customer support is the process of assisting customers who use your product. Book a demo to learn how it works today.

Feedback Software 89

Feedback Software Analytic Tools Customer Feedback Customer Experience 89

The Product Coalition

NOVEMBER 22, 2023

This customizable and ready-to-deploy platform offers a plethora of benefits, reshaping the way businesses engage with the crypto market. Opting for a White Label Crypto Exchange expedites market entry by providing a pre-built and customizable platform.

Customer Experience 134

Customer Experience User Testing Branding Product Research 134

The Product Coalition

NOVEMBER 17, 2022

Focus Instead on the Underlying Platforms! BILLION viewers were watching gaming-related video content on the internet, across Twitch, YouTube, or other video platforms. If you’re conflicted or dejected on continuing your content creation journey, why not support the underlying platforms and technologies instead?

Technical Review 119

Technical Review Development Team Review Systems Review Advertising 119

The Product Coalition

FEBRUARY 29, 2024

Source In the expansive universe of software development, few platforms have wielded as much influence and innovation as GitHub. From its inception as a code hosting service to its current status as the epicenter of collaborative coding, GitHub’s evolution has been a testament to the power of community, creativity, and continuous improvement.

Software Review 121

Software Review Customer Experience Software Developers Software Development 121

Userpilot

JULY 17, 2023

Looking for customer service best practices to provide stellar support? They want issues resolved ASAP without friction and can even switch to competitors if dissatisfied with your service. TL;DR 10 best practices for great customer service: Offer in-product guidance to remove friction and decrease the need for support.

Reporting Tools 94

Reporting Tools Data Visualization Analytic Tools Feedback Software 94

Intercom, Inc.

JUNE 28, 2021

We held learning sessions that covered topics like the ABCs of LGBT, trans awareness, supporting LGBT kids, as well as remote events like bingo and a drag makeup masterclass. LGBTI+ youth are already more likely to struggle with mental health, and rely heavily on support networks and services that have been far less accessible ”.

Education 223

Education Events Naming Positioning 223

The Product Coalition

SEPTEMBER 13, 2022

This shift in consumer shopping behavior has created opportunities for retailers to build their online platforms to drive sales and growth. Nowadays, outsourcing software development services build custom apps for eCommerce landscapes. Think of Infrastructure-as-a-Service and Platform-as-a-Service choices.

Data Visualization 123

Data Visualization User Testing Software Developers Software Development 123

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Data Visualization 92

Userpilot

MARCH 12, 2024

SaaS user management is the process managing and controlling how employees access and interact with software as a service (SaaS) products in an organization. Operational efficiency : SaaS management platforms improve efficiency in a variety of ways. This allows for cost-saving measures like cancellation of unnecessary services.

Analytic Tools 102

Analytic Tools Feedback Software Customer Feedback Data Visualization 102

Userpilot

AUGUST 15, 2023

How can SaaS companies use self-service analytics to gain the insights they need to drive product growth ? TL;DR Self-service analytics tools enable non-technical product teams to access and analyze customer data without dev or data scientist support. What is self-service analytics? Let’s get right to it!

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in! Let’s dive in! Starts at Starter’s $2,988/year.)

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Reporting Tools 101

The Product Coalition

AUGUST 8, 2023

Generally, a person uses platforms for live streaming, starts the stream, and invites others to watch it happening instead of a pre-recorded video. ➡️ CDN Distribution And Caching After the segmentation is done, these files are cached on the CDN servers of the streaming platform. What Is Live Streaming? Let’s get to know them here.

Analytic Tools 124

Analytic Tools Feedback Software Data Visualization Technical Review 124

The Product Coalition

JANUARY 25, 2024

Siri also makes recommendations and uses various internet services, while it adapts to the user’s language style, interests and search patterns. Availability Transactional chatbots can be available 24/7, improving customer support and accessibility for users. One example is Hiver’s Chat Widget.

Artificial Inteligence 141

Artificial Inteligence Reporting Tools Feedback Software Research Software 141

Userpilot

MARCH 7, 2024

In reality, some companies are better served using free vs paid analytics platforms. In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. UXtweak is the best free user experience research platform.

Data Visualization 104

Data Visualization Analytic Tools Reporting Tools Research Software 104

The Product Coalition

FEBRUARY 29, 2024

Licensed models such as OpenAI’s GPT-3 or Cohere’s language models come with commercial support and peace of mind, which are crucial for customer-facing solutions. Consider models with built-in security features or explore collaborations with platforms that offer enhanced privacy controls. External : Think user experience.

Artificial Inteligence 130

Artificial Inteligence Data Visualization Reporting Tools Research Software 130

Userpilot

AUGUST 30, 2023

Automated customer service is essential to scale your business without pumping your support costs too. Let’s go over what you can do today to automate customer service processes. TL;DR Automated customer service involves using software to assist users automatically without manual human work.

Customer Experience 97

Customer Experience Feedback Software User Testing Analytic Tools 97

The Product Coalition

JANUARY 27, 2024

Product-Led strategy: User-Centric Approach, Customer-Centric Metrics Focus on self-service onboarding and scalability. It may become necessary to restructure the product organisation, allocating specific resources to professional services focused on custom implementations. Let us start by listing the high-level differences.

Feedback Software 136

Feedback Software Analytic Tools Onboarding KPIs B2B 136

Userpilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. User sentiment, also known as customer sentiment, refers to how users feel about a product, service, brand, or even an industry. You can also extract sentiment data using surveys after customer service interactions.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Reporting Tools 100

Userpilot

APRIL 24, 2024

TL;DR Userpilot is a product growth platform that enables customers to create in-app experiences to drive user engagement. Userpilot is a product growth platform. There’s also a resource center functionality for on-demand self-service user support. How does Userpilot implementation work? Book the demo! The result?

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Customer Feedback 88

Userpilot

JANUARY 22, 2024

Customer success is a more proactive and holistic approach than customer support, customer service , or account management. A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Feedback 93

The Product Coalition

SEPTEMBER 25, 2023

SocialFi: Where Social Media Meets Finance At its core, SocialFi is the fusion of traditional social media platforms with the innovative principles of DeFi. This cryptocurrency finds its home within SocialFi platforms, where it can be traded for goods and services.

Finance 131

Finance Data Visualization Government Customer Experience 131

Userpilot

OCTOBER 18, 2023

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. From quick quantitative surveys to more in-depth open-ended questions, you’ll glean insights to enhance your support and make customers happy. The main customer service survey categories include NPS, CES, and CSAT.

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Feedback Software 87

The Product Coalition

APRIL 29, 2022

Having tried Netflix, Roku, or Amazon OTT services once, people never come back to traditional providers with their high subscription fees and pre-scheduled programs stuffed with never-ending ads. Here’s how to help your OTT service become a part of it. Why such figures? The new TV era has already arrived.

Analytic Tools 123

Analytic Tools Data Visualization Development User Testing 123

Userpilot

APRIL 7, 2024

Mixpanel is the best cross-platform user behavior tracking tool. Zendesk is the best for tracking user interactions with the customer service team. Currently, Userpilot supports integrations with Google Analytics, Mixpanel, Kissmetrics, Heap, Amplitude, Google Tag Manager, Segment, Intercom, HubSpot (two-way), and Salesforce (two-way).

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98