Remove tag best-practices
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How to Perform A Product Feature Analysis

Userpilot

Best practices for optimal results. Tag key features for tracking. Best practices to help product managers perform feature analysis: Perform user research and analyze your competitors’ products to find market gaps. Creating feature tags with Userpilot. This article aims to simplify feature analysis.

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The Interview Snapshot: How to Synthesize and Share What You Learned from a Single Customer Interview

Product Talk

The interview snapshot helps you capture everything you heard in a single customer interview, the comprehensive experience map helps you understand the experience of your customers across your customer base, and an opportunity solution tree helps you find the best path to your desired outcome. I can only imagine how long this took.

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Tools of the Trade: Visualizing Discovery with Opportunity Solution Trees

Product Talk

It remains one of the best product books ever written,” says David. I loved how it took product discovery and broke it down into the practical, applicable steps to follow along with the principles,” says Trevor. The Advantages and Disadvantages of Figma and FigJam “I feel that the best tools should get out of the way,” says David.

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User Experience Analytics in SaaS: Tools, Data Collection & More

Userpilot

It’s best practice to regularly track quantitative and qualitative data at critical touchpoints as a user journeys through your tool. Methods to collect quantitative data: NPS and CSAT surveys, feature tagging , trend reports, funnel reports. Using feature tags for user experience analytics.

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Give your customers best practices, not just FAQs

Intercom, Inc.

So instead of giving customers a series of boring how-tos, we create best practice content. Here are five lessons we’ve learned for creating best practice content. For example, our support best practices article outlines a complete strategy for how to provide personalized customer support.

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15 Customer Experience Survey Best Practices For Collecting Valuable Feedback

Userpilot

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement.