Userpilot

FEBRUARY 24, 2023

With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. Feature tagging in Userpilot is the equivalent of click-to-track events in Appcues except that you can also track form fills and hovers. The NPS dashboard in Userpilot is more detailed.

Data Visualization 94

Data Visualization Analytic Tools Onboarding KPIs Software Review 94

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data Visualization 82

Data Visualization Analytic Tools Product Research Feedback Software 82

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

Product Research 86

Product Research Feedback Software Analytic Tools Data Visualization 86

Userpilot

DECEMBER 6, 2022

How to collect valuable user insights: Collect customer feedback with in-app surveys. How to analyze the collected data: NPS response tagging: Get qualitative NPS data and highlight the areas that need your attention more than others. Collect user feedback with in-app surveys. Use in-app surveys like NPS, CSAT , etc.,

Data Visualization 96

Data Visualization Customer Feedback User Testing Feedback Software 96

Userpilot

FEBRUARY 6, 2023

This is where you tag your UI elements and then measure activity in the form of clicks and hovers. Collect customer loyalty insights with NPS surveys. Trigger churn surveys when users want to cancel their accounts. Feature tagging and click tracking in Userpilot. Then, create resources that help answer those questions.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

MARCH 21, 2024

We explored 10 of them, and they involve: Conducting customer research to understand customer behaviors and needs through surveys, interviews, and testing. Collecting customer data with welcome surveys to segment users and personalize the onboarding experience. Editing a welcome survey with Userpilot.

User Testing 101

User Testing Analytic Tools Research Software Feedback Software 101

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 95

User Testing Product Research Customer Feedback Feedback Software 95

Userpilot

JUNE 8, 2023

Tag features and custom events let you track feature usage and adoption progress. You can also trigger surveys to gather customer feedback and identify improvement opportunities. You should trigger surveys related to the UX and capture their challenges or pain points during the onboarding experience.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Events 89

Userpilot

MARCH 31, 2023

To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. And one of the most effective ways of gathering relevant and accurate data is by using feature tagging. Track churn frequency.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

NOVEMBER 28, 2022

With a solid feedback tool, you can create different types of contextual microsurveys , customize them, set frequency intervals and behavior triggers for the surveys, add qualitative follow-up questions, and use response tagging to detect trends. With automation, you can send surveys at different stages of the user journey.

User Testing 93

User Testing Feedback Software Customer Feedback Data Visualization 93

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? Keep reading to learn: Pros and cons of NPS and CSAT surveys. How to build CSAT and NPS surveys. Send NPS surveys to customers who’ve had a recent experience with your product or service. A follow-up qualitative question for NPS surveys.

Customer Satisfaction 96

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 96

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 85

Product Research Data Visualization Analytic Tools Feedback Software 85

UX Planet

JANUARY 23, 2024

[link] Using Google Tag Manager : My preferred method is to use Google Tag Manager. This tool allows you to manage all your website tags in one place and makes it easier to deploy the tracking code. With Google Tag Manager installed on your website, you no longer need to manually edit the code.

Data Visualization 81

Data Visualization Analytic Tools User Testing UX 81

Userpilot

AUGUST 20, 2023

Implement built-in passive surveys and place them in such a way that users can notice them without interrupting their workflow. Send NPS surveys with a follow-up question to identify passives and detractors (a.k.a. unsatisfied Users), then use response tagging to find recurrent problems, fix them, and close the feedback loop.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software User Testing 78

Userpilot

FEBRUARY 24, 2023

To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. To collect feedback on specific aspects of the product, trigger in-app surveys contextually , that is, at the moment when users engage with the feature. Want to see how? Book the demo.

Product Research 97

Product Research Feedback Loop Feedback Software User Testing 97

Userpilot

OCTOBER 17, 2023

TL;DR Customer insights are deep interpretations of customer’s actions, preferences, and needs based on data like purchase history, social media interactions, customer surveys , etc. For this, data is collected from various sources like purchase history, social media interactions, customer surveys, etc.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

FEBRUARY 1, 2022

Appcues main features: flows (limited based on the plan you are on), checklists (available on the enterprise plan), NPS surveys data collection (with limited analytics sections), and events explorer (for tracking feature engagements with no code). Userpilot NPS surveys are easy to set and offer similar configuration options like Appucues.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

AUGUST 31, 2023

Using an NPS tool to easily trigger NPS surveys , collect valuable insights, and automatically visualize and analyze the NPS response data. Analyzing NPS survey results by reviewing the open-ended answers to the follow-up questions helps you understand customers’ reasonings. Create relational NPS surveys with Userpilot.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Customer Feedback 66

Userpilot

FEBRUARY 25, 2024

Tag and name key funnel events to track interactions like page visits, enabling funnel analysis for optimization and conversion improvement. By tagging and naming each event, you systematically track interactions across the customer journey. Set up sales funnel steps with specific data points and filters. Track events in Userpilot.

Data Visualization 99

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 99

Userpilot

FEBRUARY 14, 2024

The integration allows Userpilot users to follow up on survey results via other media, like SMS or instant messengers. This includes customer behavior, in-app user engagement , and feedback data from Userpilot analytics and in-app surveys : flows, checklists , NPS , forms, feature tags, and button-tracked events (and associated data).

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Customer Experience 94

Userpilot

JULY 27, 2022

There are four primary ways of collecting active feedback: in-app surveys , email feedback surveys, usability testing, and user interviews. Slack’s active customer feedback survey. you can use multiple types of surveys or methods that will help you understand the overall satisfaction. In-app surveys.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

DECEMBER 31, 2022

Another way to track digital analytics is to tag UI elements and track how users engage with them. NPS surveys are an excellent tool to collect customer feedback and give your digital teams more data on the customer experience. Tag UI elements and track how different segments of users engage with them.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

OCTOBER 24, 2022

An NPS program is a tool that allows you to conduct NPS surveys and collect feedback from users. To build an NPS program for your SaaS product, you need to first segment customers and decide who to survey. Then, you should set the timing and frequency of sending NPS surveys. For example, you surveyed 100 customers last year.

Feedback Software 96

Feedback Software Analytic Tools Research Software Software Review 96

Userpilot

FEBRUARY 3, 2023

Then, collect direct customer feedback with in-app surveys. You can use CES , CSAT , and NPS surveys across the entire customer journey. With Userpilot , you can analyze customer behavior, run surveys, and create customer segments. Surveys that use both quantitative and qualitative methods give the most well-rounded insights.

Analytic Tools 97

Analytic Tools User Testing Research Software Feedback Software 97

Userpilot

SEPTEMBER 12, 2022

In a nutshell, there are two types of NPS surveys: transactional and relational. tNPS surveys are commonly sent after free trial activation, completion of onboarding process, end of free trial, customer service interaction, and a product update or new feature release. Here’s how this survey helps your SaaS business.

Feedback Software 95

Feedback Software Product Research Onboarding KPIs User Testing 95

Userpilot

APRIL 21, 2024

We’ll go over 6 examples of customer onboarding dashboards that you can get with Userpilot, and they include: Set up feature tags and in-app events dashboard to track customer behavior , including feature usage , event occurrence, and user activity. For this, you can use a tool like Userpilot to tag features and set up in-app events.

Data Visualization 96

Data Visualization Onboarding KPIs Dashboard Analytic Tools 96

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 91

Product Research User Testing Feedback Software Customer Feedback 91

Userpilot

DECEMBER 22, 2022

Use exit surveys to collect customer feedback and understand the reasons behind churn. Use NPS and CSAT surveys to measure customer satisfaction and unveil customer pain points. Yes, there’s the immediate value of surveys like this—you can quickly spot at-risk customers and do something about it. Feature tagging on Userpilot.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software User Testing 93

Userpilot

JANUARY 3, 2023

If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. You can do the following to find out why you have so many detractors: Ask open-ended, follow-up questions on your NPS surveys to get deeper responses. ” NPS survey example.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Userpilot

JANUARY 12, 2023

Collect behavioral and marketing data with Userpilot analyzing in-app survey reports, product usage data, feature heatmaps, and NPS scores. Segmentation based on JTBD (jobs to be done) : Segment customers based on the jobs they’re trying to accomplish with your app according to the welcome survey responses.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

JULY 26, 2022

You can collect qualitative data through feedback surveys, NPS surveys , in-app surveys, heatmaps, session recordings, customer reviews, public roadmaps, and exit surveys. Use tags to analyze your qualitative feedback and segment users better. Collect qualitative and quantitative data with feature feedback surveys.

Feedback Software 97

Feedback Software User Testing Research Software Customer Feedback 97

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Research Software 92

Userpilot

JULY 5, 2023

Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Send CSAT surveys to measure overall customer satisfaction with your product. Analyze and act on customer survey data to identify patterns and make data-driven strategies. Create welcome surveys in Userpilot.

Customer Satisfaction 97

Customer Satisfaction User Testing Data Visualization Customer Experience 97

Userpilot

AUGUST 31, 2023

Using an NPS tool to easily trigger NPS surveys , collect valuable insights, and automatically visualize and analyze the NPS response data. Analyzing NPS survey results by reviewing the open-ended answers to the follow-up questions helps you understand customers’ reasonings. Create relational NPS surveys with Userpilot.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 59

Userpilot

APRIL 17, 2024

Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media. A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Hotjar’s session recording. Plus : $32/month.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

MARCH 9, 2023

You can perform product-market fit analysis by conducting PMF surveys , measuring growth rate, calculating churn rate and customer retention rate , and researching what customers are speaking about you on social media. Create NPS surveys with Userpilot. Create in-app surveys with Userpilot. Userpilot PMF survey.

User Testing 95

User Testing Product Research Product Marketing Customer Feedback 95