Userpilot

DECEMBER 6, 2022

Take both positive and negative feedback seriously; they are equally important to building fantastic customer experiences. UX research insights are important to the product design process because they help to: Create a customer-focused product. Improve customer experience and customer satisfaction level.

Data Visualization 97

Data Visualization Customer Feedback User Testing Feedback Software 97

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

The Product Coalition

FEBRUARY 15, 2021

The health and wellness industry has surpassed the $5 trillion mark. The spending in the wellness category will continue to grow given the rising popularity of the trend among the millennials. Calm was featured as the #1 meditation app in the world and Apple’s app of the year in 2017. But where is the “Hook” ? The actions are very simple.

Customer Experience 177

Customer Experience Vision Branding Marketing 177

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. Send NPS survey to the right number of customers. What is a good NPS score? Let’s get started.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

The Product Coalition

JULY 8, 2021

Since volumes of textual data increase, natural language processing becomes an effective tool for financial analysis. Here are four ways it helps. Photo by Morgan Housel on Unsplash The language is the substance absorbing information from the epochs, reflecting social trends and giving a profound insight into things happening to us, humans, today.

Data Visualization 154

Data Visualization Reporting Tools Analytic Tools Banking 154

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. If you’re ready to get started with customer sentiment analysis, then read on!

Feedback Software 94

Feedback Software Customer Experience Customer Feedback Product Research 94

Userpilot

OCTOBER 2, 2023

You can use exit interviews and surveys for generative research to improve customer churn by uncovering issues. You can assess customer loyalty with evaluative research using NPS surveys to determine how likely users would recommend your product. It offers NPS surveys, feature tags and heatmaps, path analysis , and A/B testing.

User Testing 105

User Testing Product Research Research Software Feedback Software 105

The Product Coalition

FEBRUARY 29, 2024

Open-source models like EleutherAI’s GPT-Neo or Stanford’s Alpaca offer innovation without the price tag but keep an eye on licensing nuances. Open-source models like EleutherAI’s GPT-Neo or Stanford’s Alpaca offer innovation without the price tag but keep an eye on licensing nuances.

Artificial Inteligence 126

Artificial Inteligence Data Visualization Reporting Tools Research Software 126

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs.

Product Research 91

Product Research Customer Feedback Data Visualization User Testing 91

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. Gathering customer feedback is crucial for creating successful products.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

JULY 22, 2022

Customer-led growth vs. product-led growth? Whichever growth strategy you choose affects conversion rates, customer retention rates, and overall customer engagement. A customer-led growth strategy leverages user insights to provide the best customer experience. Collect customer data during the onboarding process.

Feedback Software 96

Feedback Software Analytic Tools User Testing Product Research 96

Intercom, Inc.

JULY 1, 2020

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Intercom, Inc.

JANUARY 20, 2021

But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product. At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers. So instead of giving customers a series of boring how-tos, we create best practice content.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

JULY 5, 2022

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. 5 strategies for closing the customer gap.

Feedback Software 97

Feedback Software User Testing Research Software Customer Feedback 97

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. So let’s see how you can analyze user sentiment and drive repeated value for your customers.

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Read on to find out how!

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

AUGUST 28, 2022

What is customer value and how you can use it to improve the actual value you deliver to your customers and establish brand loyalty? So let’s see what you can do to increase your customer value and retain loyal customers. In SaaS, customer value is a user’s perception of what your product or service is worth.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. What is Net Promoter Score (NPS)?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Embedded Analytics 89

Embedded Analytics Data Visualization Analytic Tools Feedback Software 89

Userpilot

JULY 20, 2022

It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development. Are you ready?

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Intercom, Inc.

AUGUST 27, 2018

As your business grows, having an excellent customer support team who can keep up is critical. If you don’t have a process or tools in place to help scale your support team, you’ll be reinventing the wheel each time you onboard a teammate – redirecting precious time and resources away from the customers you should be helping.

Customer Experience 141

Customer Experience Technical Review Data Visualization Article 141

Userpilot

NOVEMBER 28, 2022

Do you have a process in place to automate customer feedback collection? Automation is crucial for taking a customer-centric approach to product growth. Customer feedback automation is the process used to automate the user feedback collection so you can act on it. What is customer feedback automation?

User Testing 96

User Testing Feedback Software Customer Feedback Data Visualization 96

Userpilot

OCTOBER 31, 2022

Want to analyze customer needs in a way that will benefit your business? In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth.

Data Visualization 97

Data Visualization Analytic Tools User Testing Feedback Software 97

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. There are two main types of customer feedback : direct and indirect.

Feedback Software 96

Feedback Software User Testing Customer Feedback Analytic Tools 96

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Don’t forget to include your customer success team — they’re critical.

Feedback Software 133

Feedback Software User Testing Customer Feedback Research Software 133

Userpilot

MARCH 9, 2023

TL;DR Product-market fit is where your company’s target customers purchase, use, and speak about the business’s product enough that it grows and is profitable. Product-market fit is important as it helps to identify your target market and market demand, so you don’t launch a product that customers don’t actually want.

User Testing 97

User Testing Product Research Product Marketing Customer Feedback 97

Userpilot

JANUARY 9, 2023

Customer and market research that goes into building product personas also drives feature development. With feature tagging and heatmaps , you can track and analyze product usage by each user type. How is different from user or buyer personas? How can they help product managers build a successful product? Interested? Book the demo!

Feedback Software 96

Feedback Software Research Software Analytic Tools User Testing 96

The Product Coalition

NOVEMBER 8, 2020

I resonate a lot with what Maarten Dalmjin originally wrote on ‘Stop talking so much about the three different Scrum roles’ Stop talking so much about the different Scrum roles Anyways what more I can write about that topic when Maarten has voiced his views already. Try leveraging the real benefit of continuous Product Backlog Refinement.

User Testing 147

User Testing Customer Feedback Definition Customer Experience 147

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. To build an NPS program for your SaaS product, you need to first segment customers and decide who to survey.

Feedback Software 97

Feedback Software Analytic Tools Research Software Software Review 97

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Let’s see what it means to love your customers. Let’s see what it means to love your customers.

Feedback Software 94

Feedback Software Customer Experience Customer Feedback User Testing 94

Userpilot

DECEMBER 31, 2022

SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible. Track product usage and segment customers for offering contextual flows.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Userpilot

JUNE 20, 2023

When users trust your product, they’re more likely to stick around and become loyal customers who attract other customers. When users trust your product, they’re more likely to stick around and become loyal customers who attract other customers. But, trust is a difficult concept to define or quantify.

User Testing 97

User Testing Customer Feedback Customer Experience UX 97

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Intercom, Inc.

AUGUST 6, 2018

As relationship managers, we’re tasked with knowing exactly what brings our customers value and helping customers grow their businesses so our business can grow too. But how do you form deep customer relationships when you’re managing hundreds of accounts? Nearly 50% of our customers opened our first video message!

Customer Experience 148

Customer Experience User Testing Customer Feedback Feedback Software 148