Userpilot

OCTOBER 2, 2023

You can use exit interviews and surveys for generative research to improve customer churn by uncovering issues. You can assess customer loyalty with evaluative research using NPS surveys to determine how likely users would recommend your product. It offers NPS surveys, feature tags and heatmaps, path analysis , and A/B testing.

User Testing 103

User Testing Product Research Research Software Feedback Software 103

The Product Coalition

FEBRUARY 29, 2024

Open-source models like EleutherAI’s GPT-Neo or Stanford’s Alpaca offer innovation without the price tag but keep an eye on licensing nuances. Open-source models like EleutherAI’s GPT-Neo or Stanford’s Alpaca offer innovation without the price tag but keep an eye on licensing nuances.

Artificial Inteligence 125

Artificial Inteligence Data Visualization Reporting Tools Research Software 125

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. If you’re ready to get started with customer sentiment analysis, then read on!

Feedback Software 85

Feedback Software Customer Experience Customer Feedback Product Research 85

Intercom, Inc.

JULY 1, 2020

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Intercom, Inc.

JANUARY 20, 2021

But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product. At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers. So instead of giving customers a series of boring how-tos, we create best practice content.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

AUGUST 28, 2022

What is customer value and how you can use it to improve the actual value you deliver to your customers and establish brand loyalty? So let’s see what you can do to increase your customer value and retain loyal customers. In SaaS, customer value is a user’s perception of what your product or service is worth.

Feedback Software 104

Feedback Software Customer Feedback Customer Experience User Testing 104

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs.

Product Research 81

Product Research Customer Feedback Data Visualization User Testing 81

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Read on to find out how!

Feedback Software 93

Feedback Software Data Visualization Analytic Tools User Testing 93

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. What is Net Promoter Score (NPS)?

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

JULY 20, 2022

It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development. Are you ready?

User Testing 97

User Testing Feedback Software Customer Feedback Customer Experience 97

Intercom, Inc.

AUGUST 27, 2018

As your business grows, having an excellent customer support team who can keep up is critical. If you don’t have a process or tools in place to help scale your support team, you’ll be reinventing the wheel each time you onboard a teammate – redirecting precious time and resources away from the customers you should be helping.

Customer Experience 141

Customer Experience Technical Review Data Visualization Article 141

Userpilot

OCTOBER 31, 2022

Want to analyze customer needs in a way that will benefit your business? In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth.

Data Visualization 92

Data Visualization Analytic Tools User Testing Feedback Software 92

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data Visualization 94

Data Visualization Customer Experience Analytic Tools Customer Feedback 94

Userpilot

NOVEMBER 28, 2022

Do you have a process in place to automate customer feedback collection? Automation is crucial for taking a customer-centric approach to product growth. Customer feedback automation is the process used to automate the user feedback collection so you can act on it. What is customer feedback automation?

User Testing 89

User Testing Feedback Software Customer Feedback Data Visualization 89

The Product Coalition

NOVEMBER 8, 2020

I resonate a lot with what Maarten Dalmjin originally wrote on ‘Stop talking so much about the three different Scrum roles’ Stop talking so much about the different Scrum roles Anyways what more I can write about that topic when Maarten has voiced his views already. Try leveraging the real benefit of continuous Product Backlog Refinement.

User Testing 146

User Testing Customer Feedback Definition Customer Experience 146

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. There are two main types of customer feedback : direct and indirect.

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Embedded Analytics 78

Embedded Analytics Data Visualization Analytic Tools Feedback Software 78

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 116

Data Visualization User Testing Research Software Product Research 116

Userpilot

MARCH 9, 2023

TL;DR Product-market fit is where your company’s target customers purchase, use, and speak about the business’s product enough that it grows and is profitable. Product-market fit is important as it helps to identify your target market and market demand, so you don’t launch a product that customers don’t actually want.

User Testing 91

User Testing Product Research Product Marketing Customer Feedback 91

Intercom, Inc.

AUGUST 6, 2018

As relationship managers, we’re tasked with knowing exactly what brings our customers value and helping customers grow their businesses so our business can grow too. But how do you form deep customer relationships when you’re managing hundreds of accounts? Nearly 50% of our customers opened our first video message!

Customer Experience 148

Customer Experience User Testing Customer Feedback Feedback Software 148

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. To build an NPS program for your SaaS product, you need to first segment customers and decide who to survey.

Feedback Software 92

Feedback Software Analytic Tools Research Software Software Review 92

Userpilot

DECEMBER 31, 2022

SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible. Track product usage and segment customers for offering contextual flows.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Data Visualization 93

Intercom, Inc.

FEBRUARY 18, 2020

It was almost a year ago when our Customer Success team came up against an issue that all growing teams face: knowledge sharing. Our de-facto ways of working made it difficult for us to learn from one another, especially when it came to socializing best practices for talking to our customers. The only problem? part of the name.

Technical Review 223

Technical Review User Testing Customer Feedback Customer Experience 223

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Let’s see what it means to love your customers. Let’s see what it means to love your customers.

Feedback Software 85

Feedback Software Customer Experience Customer Feedback User Testing 85

Userpilot

JUNE 20, 2023

When users trust your product, they’re more likely to stick around and become loyal customers who attract other customers. When users trust your product, they’re more likely to stick around and become loyal customers who attract other customers. But, trust is a difficult concept to define or quantify.

User Testing 90

User Testing Customer Feedback Customer Experience UX 90

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand.

Feedback Software 83

Feedback Software Analytic Tools Research Software User Testing 83

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. Between them they break down the process and share their collaborative way of working and how the customer voice remains central throughout the process – from initial feedback to a feature launch.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Intercom, Inc.

JUNE 6, 2018

With that in mind, we’ve redesigned our Messenger so that it’s easier than ever before for customers to take action in the messenger. Now comes the tricky part: how can you make sure that the meetings you’ve booked are with the right kind of customers, the people who are truly interested in buying rather than those just kicking the tyres?

Product Research 179

Product Research Demo Data Visualization Customer Experience 179

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

JULY 8, 2022

It revolves around developing functionality that meets the needs of the customer. In FDD, the end-user is more directly involved in the process while in Scrum the Product Owner acts as the voice of the customer. In the article, we explore what FDD is, the benefits of using it, its stages, and best practices. Planning by feature.

Feedback Software 94

Feedback Software Analytic Tools User Testing Customer Feedback 94

Intercom, Inc.

OCTOBER 1, 2020

Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. It’s tricky to successfully coordinate a customer-facing roadmap. As you grow functions, the audience for your roadmap widens. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. It’s tricky to successfully coordinate a customer-facing roadmap. As you grow functions, the audience for your roadmap widens. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. However, the focus of product service management is on delivering a delightful service and fostering relationships with customers. Are you ready for the deep dive? Want to see how?

Data Visualization 95

Data Visualization User Testing Research Software Feedback Software 95

Userpilot

JULY 18, 2023

Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Pay attention to support and customization, and make sure it has the right templates, integrations , and scalable pricing plans. Let’s get right to it! Use a free trial and book a demo whenever possible.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

AUGUST 26, 2022

If not, you’re probably finding a hard time getting responses from your customers. User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way. Let’s get started! Use the winning variant to improve the conversion rates of your surveys.

Feedback Software 79

Feedback Software Customer Feedback User Testing Analytic Tools 79